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Chapter 5.

Troubleshooting

Recovering

You can restore the computer settings to the factory default

settings if the computer fails to boot up, or if you encounter a

serious problem with the computer.

If Windows does not start

Turn on the computer and press the

key several times to

enter the

Recovery

screen.

In the Start screen after the computer boots up

Click the bottom-left icon

on the

Start

screen, and click

Recovery

If the program is running for the first time, you need to agree

to the

User Agreement

If the initial menu screen appears, click

Recover

Select a recovery point and click

Recover

If you set the User Data Maintenance to ON, the computer is

restored while maintaining the current user data.

Recover is performed based on the screen instructions.

If the recover is completed, you can use your computer

normally.

Recovering/Backing up the Computer

(Optional)

Содержание NP270E5E-K01US

Страница 1: ...User Guide ...

Страница 2: ...rightness Control 63 Wired Network 66 Wireless Network Optional 68 Using the TPM Security Device Optional 77 Samsung Software Update 78 Diagnosing the Computer Status and Troubleshooting 79 Using the Security Slot Chapter 4 Settings and Upgrade 81 BIOS Setup 83 Setting a Boot Password 86 Changing the Boot Priority 87 Upgrading Memory 89 Battery Chapter 5 Troubleshooting 94 Recovering Backing up th...

Страница 3: ...Before You Start 3 Safety Precautions 5 Proper Posture During Computer Use 19 Overview 22 Turning the Computer On and Off 27 Chapter 1 Getting Started ...

Страница 4: ...late the menus Gestures are enabled only on touch sensitive models This manual has been written for the Windows 8 1 operating system The descriptions and figures may differ depending on the installed operating system The User guide supplied with this computer may vary depending on your model Safety Precaution Notations Icon Notation Description Warning Failure to follow instructions marked with th...

Страница 5: ...ctory OS If you install an OS other than the factory OS data may be deleted or the computer may not start About the Product Capacity Representation Standard About the capacity representation of the storage The capacity of the storage device HDD SSD of the manufacturer is calculated assuming that 1KB 1 000 Bytes However the operating system Windows calculates the storage device capacity assuming th...

Страница 6: ... time This increases the risk that a malfunction or damage to the product will occur Be careful that people are not exposed to the computer s ventilator adapter etc as they generate heat over a long period of time when your PC is powered on Exposing a part of your body close to the heat from the vent or AC adapter for long periods of time may cause a burn Avoid blocking the vent at the bottom or s...

Страница 7: ... bend the power cord excessively or do not place a heavy object over the power cord It is especially important to keep the power cord out of reach of infants and pets If the cord is damaged it may cause electric shock or fire Power Related The power plug and wall outlet figures may differ depending on the country specifications and the product model Do not touch the main plug or power cord with we...

Страница 8: ...re AC Adapter Usage Precautions Connect the power cord to the AC adapter firmly Otherwise there is a danger of fire due to an incomplete contact Use only the AC adapter supplied with the product Using another adapter may cause the screen to flicker Do not place heavy objects on top of or step onto the power cord or AC adapter to avoid damaging the power cord or AC adapter If the cord is damaged th...

Страница 9: ...utions Do not use the computer in a badly ventilated location such as on bedding on a pillow or cushion etc and do not use it in a location such as a room with floor heating as it may cause the computer to overheat Take care that the computer vents on the side or the bottom are not blocked especially in these environments If the vents are blocked the computer may overheat and it may cause a comput...

Страница 10: ...n computer may cause electric shock or fire hazard Never heat the product or battery or put the product or battery into a fire Do not put or use the product or battery in a hot location such as a sauna inside a vehicle exposed to the heat and so on There is a danger of an explosion or fire Take care not to allow metal objects such as a key or clip to touch the battery terminal metal parts If a met...

Страница 11: ... your skin Upgrade Related Be sure to upgrade the computer by yourself only if you have sufficient knowledge and ability If this is not the case ask for assistance from the service center or an authorized engineer for the upgrade Be sure to upgrade only the parts specified in the user manual according to the procedures described in the user manual Do not disassemble any other parts or devices by y...

Страница 12: ...her items such as the adapter mouse books etc take care not to press anything against the notebook computer If a heavy object is pressed against the notebook computer a white spot or stain may appear on the LCD Therefore take care not to apply any pressure to the notebook In this case place the notebook computer in a separate compartment away from other objects Before upgrading the computer be sur...

Страница 13: ...osal method may differ depending on your country and region Dispose of the used battery in an appropriate way Do not throw or disassemble the battery and do not put it into water This may cause an injury fire or explosion Use only a battery authorized by Samsung Electronics Failure to do so may cause an explosion Avoid contact with metal objects such as car keys or clips when keeping or carrying a...

Страница 14: ...he computer temperature increases there is a danger of burning yourself Connect only permitted devices to the connectors or ports of the computer Failure to do so may cause electric shock and fire Close the LCD panel only after checking if the notebook computer is turned off The temperature may rise and cause overheating and deformation of the product Do not press the Eject Button while the CD ROM...

Страница 15: ...perclip should not be used while the disk is in motion Make sure to use the emergency disk eject method only when the Optical Disk Drive has stopped There is a danger of injury Do not place your face close to the Optical Disk Drive tray when it is operating There is a danger of injury due to an abrupt ejection Check CDs for cracks and damage prior to use It may damage the disc and cause problems w...

Страница 16: ...ger of an accident Be sure to use an authorized Samsung Electronics service center To connect a device that is not manufactured or authorized by Samsung Electronics inquire at your service center before connecting the device There is a danger of damaging the product Security and Movement Related When moving the product turn the power off and separate all connected cables first The product might be...

Страница 17: ...elf The data may be lost when an external impact is applied to the disk while disassembling or assembling the computer The data may be lost when the computer is turned off or reset by a power failure while the hard disk drive is operating The data may be lost and irrecoverable due to a computer virus infection The data may be lost if the power is turned off while running a program Sudden impact or...

Страница 18: ... power outlet If the plug pins are not inserted into the center of the holes the plug pins are only inserted up to half their length In this case reconnect the power plug You have to insert the power plug into the outlet when the power indicator LED of the power outlet is lit green If the power is connected properly the power indicator LED remains green Otherwise the power indicator LED is turned ...

Страница 19: ...port of the computer Auto Adapter In flight Cigar Socket Cigar Plug DC Plug When Using the Airplane Charging Coverter Depending on the airplane you have to use the auto adapter and charging converter Connect the airplane charging converter optional to the auto adapter optional and then insert the airplane power input jack into the power outlet Charging Converter 1 Connect this end to the auto adap...

Страница 20: ...Posture Adjust the heights of desks and chairs appropriate to your height The heights are to be adjusted so that your arm forms a right angle when you place your hand over the keyboard while sitting down on a chair Adjust the height of the chair so that your heels are comfortably placed on the floor Do not use the computer while you are lying down but only while you are sitting down Do not use the...

Страница 21: ...before using the computer When entering contents printed on a paper into the computer use a static paper holder so that the height of the paper is almost equal to that of the monitor Hand Position Keep your arm at a right angle as shown by the figure Keep the line from your elbow to your hand straight Do not place your palm over the keyboard while typing Do not hold the mouse with excessive force ...

Страница 22: ...n Please check the equalizer default setting before first usage To prevent possible hearing damage do not listen at high volume levels for long periods Use Time Break Time Take a break for 10 minutes or more after a 50 minute period when working for more than one hour Illumination Do not use the computer in dark locations The illumination level for computer use must be as bright as for reading a b...

Страница 23: ...a operating status 2 Microphone Optional You can use the built in microphone 3 Camera Optional Using this camera you can take still pictures and record video You can take a picture or make a movie using the Charms Start Camera 4 LCD The screen images are displayed here 5 Speaker A device used to generate sound 6 Power Button Turns the computer on and off 7 Keyboard A device to enter data by pressi...

Страница 24: ...g capital letters to be typed without holding the Shift button down On Upper case alphabetic input Off Lower case alphabetic input 3 Charge Status This shows the power source and the battery charge status Green When the battery is fully charged or the battery is not installed Red or orange When the battery is being charged Off When the computer is running on battery power without being connected t...

Страница 25: ...D titles A CD Drive is optional The installed drive may differ depending on the model specifications 2 USB Port You can connect USB devices to the USB port such as a keyboard mouse digital camera etc 3 Security Slot You can secure the computer by connecting a lock and cable to the Security Slot ...

Страница 26: ...t A port used to connect a monitor TV or projector supporting a 15pin D SUB interface You can connect a VGA adapter optional 5 Digital Video Audio Port HDMI Optional You can connect an HDMI cable to this port Using this port you can enjoy digital video and audio on the TV 6 USB Port Optional You can connect USB devices to the USB port such as a keyboard mouse digital camera etc You can distinguish...

Страница 27: ...ithium Ion rechargeable battery that supplies power to the computer 2 Battery Latches The latch used to remove or install the battery 3 Memory Compartment Cover Hard Disk Drive Compartment Cover The main memory and hard disk drive is installed inside the cover Overview ...

Страница 28: ...irst time the Windows activation screen appears Follow the activation procedures according to the instructions on the screen to use the computer Adjusting the screen brightness When the computer runs on battery power the LCD brightness is automatically set to low Press the key combination to increase the screen brightness 1 Open the Charms Touchpad mouse Drag the mouse pointer to the top or the bo...

Страница 29: ...your data before clicking on Shut down 1 Open the Charms Touchpad mouse Drag the mouse pointer to the top or the bottom right corner of the screen 2 Click Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Power Shut down If you want to power off your computer when you are logged out unlock the screen and click Power Shut down On the desk top 1 Touchpad mouse Right click the Start button on the bottom left corner 2 Click Shut d...

Страница 30: ... the screen To unlock the lock screen do one of the following Touchpad mouse Click the lock screen Keyboard Press any key If the account has a password enter the password to log in after unlocking the screen Turning the Computer On and Off ...

Страница 31: ...Chapter 2 Using Windows What is Microsoft Windows 31 Screen At a Glance 32 Using the Charms 34 Using Apps 36 Windows Hot Key Function 41 ...

Страница 32: ...is designed for Windows 8 1 and may differ in content depending on the OS version The desktop image shown differs depending on the product model and the OS version Displaying Help To open the Help do the following Keyboard Press the F1 key Touchpad mouse Place the mouse pointer over the top right or bottom right corner of the screen to display the Charms Tap Settings Help If you are connected to t...

Страница 33: ...e Charms The Charms is hidden at the right of the screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms 5 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 6 Desktop Switches to Desktop mode 7 The Apps screen appears where a tile based list of all the apps installed on the computer is ...

Страница 34: ...pad mouse Place the mouse pointer over the top or bottom right corner of the screen 3 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 4 Start button Move to the Start screen Right click the button or tap and hold it to select quick access menus such as Shut down and Control Panel Using the Start button Tap and hold the Start button or ...

Страница 35: ...reen Charms Displaying the Charms Menu Displaying the Charms Menu Search Share Start Device Settings Perform the keyword search to produce an integrated list of search results covering apps files and web pages Search Share Start Device Settings Share different types of files with others through email communications Search Share Start Device Settings Move to the Start screen or open the last run ap...

Страница 36: ...t to a wireless network Select a wireless network to connect to Adjusting the Volume You can adjust the volume or mute the sound Screen Brightness You can adjust the screen brightness Notice You can set the interval at which an App sends notices Power You can turn off your computer or select the Power Options ENG Language Select a preferred language Change PC settings You can change more settings ...

Страница 37: ... app on the touch screen Swipe downward from the top edge of the screen To exit the current app using the mouse 1 Move the mouse pointer over the top edge Your mouse pointer changes to a hand shape 2 Click and hold your mouse button and then drag it to the bottom of the screen The App moves downward and disappears and exits Using Apps Displaying Currently Running App s 1 Move your mouse pointer to...

Страница 38: ...xit the App 1 2 Using split screens 1 Select the Apps in the Start screen 2 Touchpad mouse Move the mouse pointer to the top edge The pointer changes to the palm shape Then drag the mouse to the left or right 3 Arrange the position of each split screen as appropriate 4 Move the Screen Split Bar to change the screen split ratio Ex If you run the Weather App and Store App at the same time Screen Spl...

Страница 39: ...creen 2 Tap and hold the app or right click it to display the apps list 3 Select Pin to Start or Unpin from Start Ex When removing an App in the Start screen 1 2 Camera App at a Glance Use the OS provided camera app to take photos or make movies and edit them to your preference 1 Select Camera from the Start screen 2 To take photos select To make movies select Using Apps ...

Страница 40: ...and videos To edit photos 1 Select a photo to edit 2 Swipe inward from the top edge or swipe upward from the bottom edge Alternatively right click the photo 3 Then select Edit and do the editing to your preference Cautions Do not take a photo of others without their permission Do not take photos or make video recording in areas prohibiting those actions Do not take photos or make video recording t...

Страница 41: ...ps installed from the Windows Store Contact customer support for the app directly Configuring your Microsoft Account A Microsoft Account allows you to synchronize your settings with other device s running Windows online allowing you to share file s or settings You should register a Microsoft Account to download or purchase App s from the Store 1 Run the Charms and click Settings Change PC Settings...

Страница 42: ...D Switches to Desktop mode Running the Charms Windows Key C Activates the Charms Locking the Screen Windows Key L Locks the screen Opening the Ease of Access Center Windows Key U Opens the Ease of Access Center configuration Opening the Second Screen Settings Windows Key P Opens the External Monitor Settings menu Opening the Advanced Management Tool Windows Key X Opens the Advanced Management Tool...

Страница 43: ...Display Device 54 Adjusting the Volume 59 LCD Brightness Control 61 Wired Network 63 Wireless Network Optional 66 Using the TPM Security Device Optional 68 Samsung Software Update 77 Diagnosing the Computer Status and Troubleshooting 78 Using the Security Slot 79 Chapter 3 Using the computer ...

Страница 44: ...er from the actual keyboard The keyboard may differ depending on your country The following mainly describes the shortcut keys Shortcut Keys While pressing and holding the Fn key press a shorcut keys Alternatively press the Fn Lock key as well as a hot key to use the hot key functions more easily Method 1 Shortcut Keys Method 2 1 2 Shortcut Keys ...

Страница 45: ...nitor when an external monitor or TV is connected to the computer Touchpad Turns the Touchpad function on or off When using an external mouse only you can turn the Touchpad off Mute Press this button to turn the audio on or off Volume Control Controls the volume Silent Mode Reduces the Fan noise so that users can use the computer without hearing noise Airplane Mode Turns all wireless network devic...

Страница 46: ...ions without pressing the Fn key On You can use the hot key functions without pressing the Fn key Off You can use a hot key function by pressing the Fn key the hot key at the same time If the hot keys do not work properly you have to install the Settings Performs the right click mouse function touchpad Keyboard ...

Страница 47: ... up the Windows boot time may be extended Basic Touchpad Functions Moving the cursor on the screen Place your finger on the touchpad slightly and move your finger The mouse cursor will move accordingly Move your finger in the direction you wish to move the cursor Click Function Place a finger on the touchpad and click on an item once Alternatively press the left button once quickly and release it ...

Страница 48: ...e version of the function may differ depending on the model Some usage procedures may differ depending on the version For detailed usage procedures refer to the description in the Touchpad Settings window Configuring the Gesture Function Some gesture functions may not be configured In this case you can configure them using the following path 1 On the Desktop click the Charms menu Settings áᔪ Ŗᮁ ᰆ ...

Страница 49: ... fingers over the Touchpad together or apart the current image or text is zoomed in or out Zoom out Zoom in or Charms Menu Activating Function If you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears Last Run Window Opening Function Place your finger on the left edge of the touch pad and drag your finger towards the center to activa...

Страница 50: ...chpad button settings in the tabs that appear when clicking Charms menu on the Desktop Settings Control Panel Hardware and Sound Touchpad Auto locking when connecting USB mouse If an external USB pointing device is connected in the Charms menu in Desktop Settings Control Panel Hardware and Sound Touchpad check Disabled to disable the touchpad feature when connecting to the USB mouse This auto lock...

Страница 51: ...refore the figures may differ from the real ones Using a CD that is not in the shape of a circle is not recommended Using CD Drive 1 Press the Eject button of the optical disk drive at the side of the computer Emergency Hole Eject Button Status Indicator 2 When the CD tray opens insert a CD or DVD and push the tray in until it clicks 3 Push the CD tray inward until it clicks The CD drive status in...

Страница 52: ...lti card slot in the direction printed on the slot For memory cards marked with you must insert them into a specified adapter and then insert the adapter into the multi card slot Inserting such memory cards directly into the multi card slot without using a specified adapter may damage the computer The computer may not recognize the device depending on the status of the specified adapter The data t...

Страница 53: ...les If a message appears to notify you of any problem click the corresponding window Continue without Scanning You can perform the following process described in No 3 3 File Explorer runs on the desktop You can save move and delete data on the corresponding drive To remove a memory card Remove the card while holding the tip of the card Alternatively push the tip of the card in and then remove it o...

Страница 54: ...hare a memory card with a digital device such as digital camera it is recommended to format the memory card in the digital device before use If you format a memory card on the computer and then insert the memory into the digital device you may need to format the memory card again in the digital device If there is a write protection device in the memory card and the device is set to the lock positi...

Страница 55: ...a digital video audio port HDMI The visual quality is sharper when a display device is connected through the HDMI port rather than the analog monitor port D SUB port Therefore when multiple ports are supported connect a display device to a port that provides the better visual quality Before you start check the port and cable of the external display device and then connect the display device to the...

Страница 56: ... TV or projector and turn the power on Change your TV to external device mode when connecting to the TV 3 Select Charms menu Devices áᔪ Ŗᮁ ᰆ ᖅᱶ Projector Second Screen Select a desired monitor mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC Screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as...

Страница 57: ...ter to a TV switch the external input mode of the TV to HDMI 2 Select Charms menu Devices áᔪ Ŗᮁ ᰆ ᖅᱶ Projector Second Screen Select a desired monitor mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC Screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen ...

Страница 58: ...ls with AMD PowerXpress technology Adding programs for PowerXpress graphics technology You have to register the program to run some functions of a program using the external graphics chipset Some programs are pre registered To register more programs complete the following steps Unregistered programs will run using the internal graphics chipset You can register executable files EXE only 1 Right cli...

Страница 59: ... external graphics chipset To run a program using the external graphics graphic chipset you have to register the program in the NVIDIA Panel Some programs are pre registered To register more programs e g 3D games etc complete the following steps 1 Right click over the Desktop and select NVIDIA Panel 2 Select 3D Settings Manage 3D settings in the left pane and select the Program Settings tab 3 In t...

Страница 60: ...ol bar Mute Using the Sound Recorder The procedures to record sound using the Windows Recorder are described below 1 Connect a microphone to the microphone jack You can also use the internal MIC 2 Right click over the Volume icon on the taskbar and select Recording Device 3 Check if the microphone is set as the default recording device If this is the case it is already set as the default device If...

Страница 61: ...ition some pictures may differ from actual product depending on the computer model and software version 1 Right click over the Volume in the taskbar on the Desktop and click Play Device Alternatively click the Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Sound 2 Right click over the Speakers and select Properties 3 Select the SoundAlive tab and select one of the ...

Страница 62: ...ur preferred viewing pleasure such as optimizing the display for movies or electronic books 1 Click the bottom left icon on the Start screen 2 Click Settings Display Color tone Dynamic This will make the picture clear and sharp Standard Standard picture mode Movie Switch to this mode when the ambient lighting is dark or when watching movies Movie Bright This will make a darker scene brighter for d...

Страница 63: ...ions regarding strict quality and reliability of LCD But in spite of that it is inevitable that there might be a small number of bad pixels A large number of bad pixels can cause problems in appearance but a small number of pixels doesn t affect the computer performance Therefore Samsung observes and manages the following dot principles Bright dot 2 or less Black dot 4 or less Combination of Brigh...

Страница 64: ...sions of Windows operating system The figures used for the description are of a representative model Therefore the figures may differ from the real ones Connecting to the Wired LAN 1 Connect the LAN cable to the wired LAN port 2 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Network and Internet Network and Sharing Center and click on Change adapter settings in the left menu pa...

Страница 65: ...stall in the screen shown in the figure above You can add clients services and protocols 5 Configure the IP settings When using DHCP select Obtain an IP address automatically To use a static IP address select Use the following IP address and set the IP address manually When not using DHCP ask your network administrator for the IP address 6 When you have completed the settings click the OK button T...

Страница 66: ...le using a wireless LAN may not activate the Wake On LAN function Set the Wireless LAN to Disable to use the Wake On LAN function Wake On LAN feature may not work while using Hybrid power saving feature Hybrid sleep mode can be disabled from Power Options under Control Panel Wake On LAN activated by Ping is not supported When connected to a 100Mbps 1Gbps wired LAN and the computer exits Sleep hibe...

Страница 67: ...ions may not be provided or different functions may be provided The descriptions below are for computer models with a Wireless LAN card or device A Wireless LAN device is optional The pictures in this manual may differ from the actual product depending on your wireless LAN device model What is an Access Point AP An AP is a network device that bridges wired and wireless LANs and corresponds to a wi...

Страница 68: ...arms menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Network Connections icon a list of available APs appears If you select an AP to connect to the Connect button appears AP List 2 Click Connect If a network key is set for the AP enter the network key and then click OK For the network key please ask your network administrator 3 When the AP connection is completed Connected is displayed next to the corresponding AP You c...

Страница 69: ...n is only supported for models with TPM security chip For more information refer to the online help for the program The program version described in this manual is subject to change and the screenshots and terms used in this manual may differ from the actual product Setting Up the TPM To use the TPM function you have to complete the following steps 1 Initializing the TPM chip Initializes the authe...

Страница 70: ...tart the computer When the Samsung logo screen appears press the F2 key repeatedly 2 If the BIOS screen appears select the Security TPM Configuration item and press Enter Aptio Setup Utility SysInfo Supervisor Password User Password HDD Password Set Supervisor Password Set User Password Set HDD Password Password on Boot Advanced Security Boot Clear Clear Clear Enter Enter Enter Enabled TPM Configu...

Страница 71: ...oots press the corresponding key s by following the onscreen instructions 10Press the F10 key to save the changes The computer automatically restarts Initialization of the TPM chip has been completed Now install the TPM program and register the TPM program Installing the TPM program You can install the TPM program as follows This program is only provided for models with Recovery and the TPM functi...

Страница 72: ...ity Platform Managment User Settings Run as administrator Alternatively double click the icon on the Taskbar and run initialization with administrator authority 2 The security authentication settings begin with the Initialization Wizard When the Initialization Wizard appears click Next If the status not initialized message appears click Yes If you backup the emergency recovery file to an external ...

Страница 73: ...pying them to the virtual drive The virtual drive is created in the following location Using the TPM program For more information about using the TPM program refer to the online help for the program Encrypting a file folder This function enables encrypting files and folders You can safely protect documents through the Encrypt File System EFS The Encrypt File System EFS function is supported by the...

Страница 74: ...ser authentication window enter the Basic user password you entered when registering the user and click OK 4 You will be able to confirm that the color of the folder file name in the encrypted folder has been changed to green Opening an encrypted folder file 1 Double click an encrypted folder file 2 If the user authentication window appears enter the basic user password you entered when registerin...

Страница 75: ... g drive C and you can use confidential data saved on another drive by copying the data to the virtual drive PSD When the virtual drive PSD does not appear You can only use the virtual drive PSD when you have selected the Personal Secure Drive PSD option during the program registration If you have not selected the option during the registration complete the following steps 1 On the Start screen cl...

Страница 76: ... load window enter the basic user password and click OK 3 Open the File Explorer You will see the Personal Secure drive in the left tree pane Note that when you have copied confidential data to the PSD the original data files are not encrypted When you have to register again to erase the authentication information on the TPM chip To register a user again you need to delete the existing authenticat...

Страница 77: ...7 Now the virtual drive has been deleted Deleting the existing authentication information saved on the TPM chip 1 On the desktop select the Charms menu Settings Control Panel Programs Uninstall a program Infineon TPM Professional Package Then click Uninstall 2 If the message window appears click Yes to remove the program 3 If the Infineon Security Platform message appears click No 4 Click the File...

Страница 78: ...les before performing the update only when you are connected to the internet SW Update does not provide any updates for device drivers or software programs installed separately by the user Depending on the model the application may not be provided 1 Click the bottom left icon on the Start screen and click SW Update 2 The SW Update program runs Select the items that you want to update before procee...

Страница 79: ...ifferent version depending on the model 1 Click the bottom right icon on the Start screen and click Support Center 2 Support Center is activated and starts diagnosing your computer After the diagnosing process is finished the System Status menu displays a list of the current problems to be solved as shown FAQ for computer s major problems Diagnosing Computer and Troubleshooting Searching for compu...

Страница 80: ...er by connecting a lock and cable to the Security Slot To use this feature you have to purchase the lock and cable additionally To use the lock and cable refer to the product manual Tie the lock and cable to a fixed object and install the other end of the cable to the security slot ...

Страница 81: ...BIOS Setup 81 Setting a Boot Password 83 Changing the Boot Priority 86 Upgrading Memory 87 Battery 89 Chapter 4 Settings and Upgrade ...

Страница 82: ...ay cause your system to malfunction or crash take care when configuring the BIOS The functions of the BIOS setup are subject to change for product function enhancement purposes The BIOS Setup menus and items may differ depending on your computer model Entering the BIOS Setup 1 Turn the computer on Immediately press the F2 key several times 2 After a moment the BIOS setup screen appears The items i...

Страница 83: ...ding passwords Boot This menu enables you to configure peripherals and booting related settings such as the boot priority Exit Used to exit the Setup either saving the changes or not System Setup Keys In the Setup you have to use the keyboard F1 Press to view the Setup Help Up Down Keys Press to move up and down F5 F6 Press to change the item value F9 Press to load the default Setup settings ESC P...

Страница 84: ...bled The screen images and terms may differ from actual product depending on the computer model and driver version Setting a Supervisor Password If you set a Supervisor Password you need to enter the password when you turn the computer on or enter the BIOS Setup Setting only the Supervisor Password and User Password is not very secure You can use an HDD Password as well to increase the security le...

Страница 85: ... advance Set the Password on boot item to Enabled Once a boot password is set you have to enter a password to boot up the computer Be sure to remember the password for later use Setting up a Hard Disk Drive Password Optional If you set a password for a hard disk drive it cannot be accessed from another computer Press Enter in the Set HDD Password item and define a password as described in Step 3 o...

Страница 86: ... Set Supervisor Password item press Enter 2 In the Enter Current Password item enter the currently configured password and press Enter 3 Leave the Enter New Password item field empty and press Enter 4 Leave the Confirm New Password field empty and press Enter The password is deactivated For some models the password is only canceled if the Enter key is pressed in the Setup Notice window ...

Страница 87: ... QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT CNKDTCVKQP 3 Press the down key to move to the SATA HDD item and press the F6 key to move up to the top item Boot Menu Boot Priority Order 1 SATA CD XXXXXXXXXXXX 2 SATA HDD XXXXXXXXXXXX 3 USB CD N A 4 USB FDD N A 5 USB HDD N A 6 NETWORK N A 4 Press the F10 key to save the settings and exit Setup The highe...

Страница 88: ...move the battery before continuing It is recommended that you add a memory module with the same specification the same manufacturer and the same capacity The images used for the illustration are of a representative model therefore the images may differ from the the actual product Adding or Replacing Memory Modules 1 Remove the screw on the memory compartment cover at the bottom of the computer usi...

Страница 89: ...y does not fit easily push the memory module down while pulling the memory module latches outward Memory module latches 4 Close the memory compartment cover and fasten the screw Removing a memory module Pull the memory module latches outward The memory module will pop up Remove the memory module out at an angle of 30 degrees ...

Страница 90: ...ime after purchasing it charge the battery completely The images used for the illustration are of a representative model therefore the images may differ from the the actual product Installing Removing the Battery 1 Shutdown the system close the LCD panel and place the computer upside down on a flat surface 2 Pull the two battery latches outwards then remove the battery 3 To install the battery aga...

Страница 91: ...ompleting the following procedures Confirming the battery charge in the Taskbar Disconnect the AC adapter and move the mouse cursor over the battery icon in the system tray of the Taskbar to confirm the remaining battery charge Battery Usage Time Information A battery is an expendable supply so when using it over a long time the capacity battery life is shortened If the battery life is reduced to ...

Страница 92: ...ll be extended Using the power management program This program helps you use the battery more efficiently and supports the power mode optimized for the operating environment 1 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Power Options Alternatively right click the power measuring device icon in the notification area of the taskbar and select Power Options 2...

Страница 93: ...al product depending on the computer model and driver version 1 Disconnect the AC power adapter after turning off the computer 2 Turn the computer back on and press the F2 key to enter the Setup screen 3 Move to the Boot Smart Battery Calibration item using the direction keys and press Enter XXXXXXXX 0WO QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT C...

Страница 94: ...Chapter 5 Troubleshooting Recovering Backing up the Computer Optional 94 Reinstalling Windows Optional 101 Q A 104 ...

Страница 95: ...ws drive Back Up You can back up your entire Windows drive Recovery may not be provided or may be a different version depending on the model Some functions may differ slightly or be excluded depending on the version Refer to the program s Help section for more information For models whose hard disk or SSD capacity is less than 64 GB the Recovery program is not provided An ODD CD DVD drive etc is n...

Страница 96: ... the computer boots up Click the bottom left icon on the Start screen and click Recovery 2 If the program is running for the first time you need to agree to the User Agreement 3 If the initial menu screen appears click Recover Select a recovery point and click Recover If you set the User Data Maintenance to ON the computer is restored while maintaining the current user data 4 Recover is performed ...

Страница 97: ...ing up 1 To back up your computer to an external storage device connect the external storage device and select the relevant drive 2 Click Backup in the Recovery Home screen Select the drive to save and click Backup You cannot select a DVD drive Select the drive to save to 3 The backup process is performed based on the instructions Recovering Backing up the Computer Optional ...

Страница 98: ...mage is saved to an external storage device connect the device 2 Start Recovery and click Recover 3 Select a Recover Option and click Recover Select a point to recover 4 The recover is performed based on the screen instructions You can use your computer after the recover is completed Recovering Backing up the Computer Optional ...

Страница 99: ...ly to connect the hard disk and your computer 2 Start Recovery and click Disk copy 3 Select an option in Disk recovery Point and click Disk copy 4 The data on the current hard disk is saved to the new hard disk 5 If the data is completely saved open the hard disk cover at the bottom of your computer and replace the existing hard disk with the new one If you cannot open the cover at the bottom of t...

Страница 100: ...en select a drive to save to 2 Click Run 3 Perform the process by following the instructions to completely save the default factory status disk image to the external storage device Now disconnect the saved external storage device and store it separately To restore the computer settings to the factory default settings connect the external storage device that contains the disk image of your computer...

Страница 101: ...sh If your PC does not work properly you can restore your PC while keeping your media files such as your photo video and music files etc as well as your personal documents Remove You can remove all items in your PC and reinstall Windows again You should back up the files in the following folders before using the PC Recovery function since these files are not kept Windows Program files Program file...

Страница 102: ...erating system Reinstalling Windows may delete data files and programs saved on the hard disk drive Make sure to backup all important data Samsung Electronics shall not be held liable for any loss of data Reinstalling in Windows 1 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 2 If the Select Windows Installation window appears click Install Now When the Select Update window appears click on ...

Страница 103: ...s and programs some programs may not work properly after the upgrade 5 When a window appears asking for the location to install the operating system to select a disk drive partition and click the Next button Drive D includes an area to save the backup image used by Samsung Recovery Solution Installing Windows to drive C is recommended When previous Windows installation files are in the selected pa...

Страница 104: ...select I accept the license terms and then click Next This screen may not be displayed depending on the OS version 6 When the window asking for the installation type appears click Custom This screen may not be displayed depending on the OS version 7 When a window appears asking for the location to install the operating system to select the partition of the disk drive and then click the Next button...

Страница 105: ...capacity The capacity representation in Windows may be smaller than the actual capacity because some programs occupy a certain area of the HDD outside of Windows For models with Recovery the HDD capacity representation in Windows may be smaller than the actual capacity because Recovery uses a hidden area of about 5 20GB of the HDD to save the recovery image and that hidden area is not counted towa...

Страница 106: ...onding App to select in a Pin to Start Q3 Since I m familiar with Windows 7 I would like the Desktop screen to appear as it does in Windows 7 A To display the desktop at the start as in Windows 7 do the following Right click the taskbar at the bottom of the desktop click Properties Navigation tab and then check the When I sign in or close all apps on a screen go to the desktop instead of Start Q4 ...

Страница 107: ...ctivate Active X If you right click over the Internet Explorer the following window appears Press the button and click View on the Desktop Active X is now enabled Q7 I want to remove the pre installed Windows 8 or Windows 8 1 and install a different OS A If you want to install a different operating system on your PC you need to change the BIOS settings first For more information visit http www sam...

Страница 108: ...ties Desktop and Display My Digital Flat Panel Expansion Options Digital Flat Panel 2 Adjust the control bar to fit the TV corners and click Apply Sound Related Q1 I cannot hear any sound from the TV after connecting via the HDMI port A 1 Right click over the taskbar on the Desktop and click Play Device 2 Change the option to Digital Audio HDMI HDMI device HDMI Output or another option and click S...

Страница 109: ...ix Important Safety Information 109 Replacement Parts and Accessories 111 Regulatory Compliance Statements 113 WEEE Symbol Information 125 Samsung Packaging Take Back Program 126 Product Specifications 127 Glossary 129 ...

Страница 110: ...ing to power your equipment is easily accessible in case of fire or short circuit If your computer has a voltage selector switch make sure that the switch is in the proper position for your area Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set u...

Страница 111: ... personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the casing is damaged The system performance changes The Instruction On Safety Operation of NotePC 1 When installing and operating devices please refer to safety requirements in the user manual 2 Devices ...

Страница 112: ...RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Laser Safety All systems equipped with CD or DVD drives comply with the appropriate safety standards including IEC 60825 1 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance St...

Страница 113: ...try where you use the computer For more information on power cord set requirements contact your authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set mus...

Страница 114: ...ntact during normal operation Some circumstances require restrictions on wireless devices Examples of common restrictions are listed on the next page Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane 802 11ABGN also known as wireless Ethernet or Wifi and Bl...

Страница 115: ...h that the antenna is very close or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate the radio or attempt to transmit data unless the antenna is connected if not the radio may be damaged Use in specific environments The use of wireless devices in hazardous locations is limited by the constraints posed by the safety directors of such environments ...

Страница 116: ...st accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre...

Страница 117: ...to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to r...

Страница 118: ... are conducted using standard operating positions accepted by the FCC with the wireless transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so...

Страница 119: ...4G band or 5G band Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4GHz 5GHz Band may be present embedded in your notebook system This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in Canada if an...

Страница 120: ...ntenna that is installed outdoors is subject to licensing Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service Brazil Este produto esta homologado pela ANATEL de acordo com os procedimentos regulamentados pela Resolucao 242 2000 e atende aos requisitos tecnicos aplicados Este...

Страница 121: ...omputer low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4GHz 5GHz band may be present embedded in your notebook system which is intended for home or office use This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qua...

Страница 122: ...osiciones aplicables o exigibles de la Directiva 1999 5 CE Ελληνική Greek ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Samsung ΔΗΛΩΝΕΙ ΟΤΙ Notebook PC ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999 5 ΕΚ Français French Par la présente Samsung déclare que l appareil Notebook PC est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE...

Страница 123: ...požiadavky a všetky príslušné ustanovenia Smernice 1999 5 ES Suomi Finnish Samsung vakuuttaa täten että Notebook PC tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen Svenska Swedish Härmed intygar Samsung att denna Notebook PC står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av...

Страница 124: ...where you purchased your product European Economic Area Restrictions Local Restriction of 802 11b 802 11g Radio Usage Note to integrator The following statements on local restrictions must be published in all end user documentation provided with the system or product incorporating the wireless product Due to the fact that the frequencies used by 802 11b 802 11g wireless LAN devices may not yet be ...

Страница 125: ...re à 300m un enregistrement auprès de l IBPT est requise Pour une utilisation publique à l extérieur de bâtiments une licence de l IBPT est requise Pour les enregistrements et licences veuillez contacter l IBPT Pour les autres langues reportez vous aux modes d emploi correspondants France The low band 5 15 5 35 GHz is for indoor use only RTC CAUTION CAUTION Danger of explosion if battery is incorr...

Страница 126: ...ycling visit our website www samsung com in or contact our Helpline numbers 18002668282 180030008282 Pb Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked t...

Страница 127: ...ll the following number for the locations nearest you CRT Processing LLC 877 278 0799 Kathy Severson Logistics contact Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to our website www samsung com recyclingdirect Or call 877 278 0799 Samsung Packaging Take Back Program ...

Страница 128: ...ternal AMD Radeon HD 7310 Internal AMD Radeon HD 8570M PowerXpress AMD Radeon HD 8750M PowerXpress Operating Environment Temperature 5 40 C for storage 10 35 C when operating Humidity 5 90 for storage 20 80 when operating AC DC Rating Optional Input 100 240VAC 50 60Hz Output 19VDC 2 1A 19VDC 3 16A PC Rating Optional 19VDC 2 1A 40W 19VDC 3 16A 60W Optional components may not be provided or differen...

Страница 129: ... Windows are registered trademarks of the Microsoft Corporation The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries All other product or company names mentioned herein are registered trademarks of their respective companies ENERGY STAR Partner As an ENERGY STAR Partner ...

Страница 130: ... used nowadays This computer uses DDR SDRAM Device Manager An administrative tool used to manage computer devices You can add or remove hardware or update a device driver using the Device Manager DHCP Dynamic Host Configuration Protocol This refers to automatically allocating IP addresses to the users on the network by the network administrators Direct X An application interface developed to enabl...

Страница 131: ...ers to a small image that represents a file that users can use IEEE802 XX This is a set fo specifications developed by the 802 committee of IEEE for the LAN connection method called XX LAN Local Area Network A communications network connecting computers printers and other devices within a local area such as within a building A LAN enables all connected devices to interact with other devices on the...

Страница 132: ...the hard disk drive can be used as if there are 2 hard disk drives Protocol A protocol is a set of rules used by computers to communicate with each other across a network A protocol is a convention or standard that controls or enables the connection communication and data transfer between computing endpoints It defines the data transmission procedures and the transmission medium for more efficient...

Страница 133: ...ach byte is represented as a decimal number USB Universal Serial Bus This refers to a serial interface standard developed to replace the conventional interface standards such as Serial and PS 2 The data transmission specifications are one of the interface standards used to connect a computer to peripheral devices These specifications include USB 1 0 1 1 2 0 and 3 0 It is appropriate to support per...

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