Samsung Solid State Drive
12
D. Return
Procedure and
Guidelines
SAMSUNG will not provide any warranty coverage unless claims are made in
compliance with the proper return procedure. For more information regarding
warranty service and customer support, You may contact an authorized
SAMSUNG service center or refer to www.samsung.com/SSD. For more
information regarding the location of authorised SAMSUNG service centres as
well as access to the SAMSUNG automated customer service directory, You may
call +1-800-SAMSUNG. Callers outside the United States can reach this service
by dialling each region's authorised SAMSUNG service centres. If determined
necessary, You will be asked to provide Your name, address, phone number,
email and the Product serial number. You will then be issued a Return Material
Authorisation ("RMA") number that must be included when returning the
Product to SAMSUNG.
Products returned to SAMSUNG must be properly packaged in either their
original packaging or packaging that provides protection equivalent to the
original packaging and then sent to the address provided when receiving
Your RMA Number. An unauthorised return, i.e. one for which an RMA number
has not been issued or improperly packaged, will be returned to You at Your
expense. The customer is responsible for the shipping charges to the service
centre and SAMSUNG will cover the shipping cost when sending a replacement
Product to the customer if replacement is deemed to be necessary by
SAMSUNG.
You are advised to ship any Products to SAMSUNG with the benefit of tracking
information, as SAMSUNG is not responsible for any damage or loss to the
Product while in transit. SAMSUNG also recommends that all data on the
Product should be backed up before being sent to SAMSUNG. In the case
of replacements, ownership of the original Product will be transferred to
SAMSUNG and SAMSUNG will not return original Product to You. Data recovery
is not covered under this warranty and is not part of the repair or replacement
process. SAMSUNG is not liable for any data loss or corruption in any cases.
You hereby acknowledge and agree that each region may have regional
specific warranty implications that may change the terms and conditions of this
Agreement in its specific application to You.
y
For detailed information, please contact to SAMSUNG or an authorised
SAMSUNG service centre.
Area
Centre
Contact Point
Remark
Europe
(Netherlands)
HANARO
Address : 5751 PC, Florijn 8, Deurne,
The Netherlands
Email : [email protected]
End-user
support only
.
