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Freedom Heat Pumps
Warranty Information
Who are Freedom Heat Pumps?
Freedom Heat Pumps are a wholesale distribution company for the Samsung EHS and the Hitachi Yutaki range of heat pumps and
underfloor heating systems. We offer technical support, training, design and consultancy services and operate the
www.samsungehs.co.uk
and
www.freedomhp.co.uk
web sites and freedom heat pumps and Samsung EHS Facebook pages.
We launched Samsung’s eco heating systems in the UK in 2010 and have been market leaders in this sector with over 5500 units out in
the field. In 2016 we started distributing Hitachi’s Yutaki range of units to expand our heat pump portfolio and market influence.
We now also have our underfloor heating business and have expanded our heat pump ranges from both Hitachi and Samsung into the
commercial sector offering systems with capacities of up to 250 kW.
What we do
Our role is to provide design, and after care support to the installing plumbers and heating engineers working on the heat pumps we
supply. We also support engineers on site if they need help.
YouTube support
We run a YouTube channel for installers and home owners search for freedom heat pumps in you tube and you will find us.
What to do if you need help
If you have trouble with your system, your first port of call should
always
be the engineers who sold you your system or the maintenance
company looking after it. If you don’t have a maintenance agreement we can advise who the best people are to supply this in your area
just give us a call on 02380 274833 or email us at
and we can set you on the correct course.
Please note if your unit is not maintained regularly this will affect your Samsung parts warranty.
All Samsung heat pumps can now be registered for a 7-year parts warranty covering
only
the Samsung components, The Samsung
warranty covers
parts only
. Any labour charges for replacing faulty parts are
not
covered. Your installer may offer you a full parts labour
and call out warranty as part of their maintenance agreement but you need to discuss this with the installer / maintenance company.
The Samsung warranty does not cover, radiators, cylinders, UFH, valves, pumps etc. It is the role of the installer to offer a warranty to the
end user covering the heating system including the heat pump.
The warranty will be held by the end user at the address the unit is installed. It is important that a qualified engineer services the unit
annually to maintain the warranty and register each maintenance online. It does not have to be the installer who does this, we can
recommend engineers to do this if the installer does not want to do this work.
Your unit is not automatically registered for warranty, your installer needs to fill in a form online at
www.freedomhp.co.uk
. Once this is
done a certificate will be emailed to the applicant, make sure you have a copy of this certificate, you may need it later.
At the back of this book are 7 years worth of maintenance records, make sure your engineer fills this in each year at service time, again
you may need this in event of a warranty claim
Installation Details
Your Name
Your email address
Outdoor model number
Outdoor serial number
You will find this on the side of the heat pump
Indoor unit model number
Date commissioned
/ /
Name of Homeowner
End user email address
This is where the warranty certificate will be sent by Samsung
Installation address
Post code
Installation Details
Company name
Engineers name
Office telephone number
Is this your first Samsung install?
YES / NO
Date commissioned
Will you or your company
be maintaining the Unit?
YES / NO
If No, Freedom Heat Pumps will advise of an engineer who
can do this
Install Photos
Please take at least 6 photos showing the outdoor unit, control
box and cylinder cupboard
