5
Troubleshooting
Check these solutions if you have a problem with your microwave:
Problem
Solution
The display and/or the oven is not
working.
Make sure the plug is properly connected to a grounded outlet.
If the wall outlet is controlled by a wall switch, make sure the wall switch is turned on.
Remove the plug from the outlet, wait ten seconds, and plug it in again.
Reset the circuit breaker or replace any blown fuses.
Plug a different appliance into the outlet. If the other appliance doesn’t work, call a qualified
electrician to repair the wall outlet.
Plug the oven into a different outlet.
The display is working, but the
power won’t come on.
Make sure the door is closed securely.
Check if any packaging material or anything else is stuck in the door seal.
Check if the door is damaged.
Touch Cancel twice and enter all the cooking instructions again.
Is the power going off before the set
time has elapsed?
If there was a power outage, the time indicator will display: 88:88.
If no power outage occurred, remove the plug from the outlet, wait ten seconds, and plug it in
again. Reset the clock and any cooking instructions.
Reset the circuit breaker or replace any blown fuses.
Cooks food too slowly.
Make sure the oven has its own 20 amp circuit line. Operating another appliance on the same
circuit can cause a voltage drop. If necessary, move the oven to its own circuit.
Has sparks or arcing.
Remove any metallic utensils, cookware, or metal ties. If using foil, use only narrow strips and
allow at least one inch between the foil and the interior oven walls.
The turntable makes noise or
becomes stuck.
Clean the turntable, roller ring and oven floor.
Make sure the turntable and roller ring are positioned correctly.
Causes TV or radio interference.
This is similar to interference caused by other small appliances, such as hair dryers. Move your
microwave (or appliance) away from appliances, such as your TV or radio.
Vent Motor suction force is too
weak.
Set the vent mode to high.
The Vent Fan will only operate in low speed mode while the microwave is working.
Operating noise is too loud.
The MWO makes noise during operation. This is normal.
If you hear an abnormal sound continuously, please contact the Samsung Call Center (1-800-
726-7864).
Cook top lamp is too dim.
Set the lamp brightness level to high.
Difficult to replace Charcoal Filter.
Please refer to the instructions for replacing the charcoal filter in the user’s manual.
Turntable rotates improperly.
Make sure you have not put too much food on the turntable.
If the food is too large or too heavy, the turntable may operate improperly.
Replacement Parts and Cleaning Supplies
Following is a list of available parts and supplies which may be purchased separately. Please refer to the cover for contact and model
identification information.
Replacement Parts
n
Glass tray
n
Roller guide ring
(Turntable support and rollers)
n
Cooking shelf (On some models)
n
Grease filters
n
Charcoal filter
n
Cooktop light bulb
n
Cavity light bulb
n
Exhaust adaptor
Cleaning Supplies
n
Heavy Duty Degreaser
n
All-Purpose Appliance Cleaner
n
Stainless Steel Cleaner and Polish
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