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27

Support

2nd

3rd

Description

Self Diagnosis

Perform this test when you experience a problem with your monitor's picture.
•  Do not turn off the prodcut when Self Diagnosis is in progress. Try to avoid any interruptions during the Self Diagnosis 

process.

Software Update

Update software using an update file on a USB device. The USB device should be connected to the USB port labelled 

SERVICE.

Save the update file (in .bin format) that you downloaded from the Samsung website (

http://www.samsung.com/sec

to a USB device.

Connect the USB device to the 

 

(SERVICE)

 port. 

Select 

 → 

Support

 → 

Software Update

.

Follow the instructions on the screen to proceed with the update.

Your product will turn itself off and on again automatically after completing update and then turn off your product.

 

-

Remove the power cord from the power outlet and then reconnect the cord after turning it off.

 

-

To perform software updates by using a USB device, first format the USB device to FAT32. 

 

-

When updating by a USB device, be sure to use the device whose version of USB 3.0 or lower. 

 

-

When performing the update, make sure that only one BIN file (.bin) is saved in the root directory. 

 

-

If the '

No update files found on your USB device. Please check your USB device and try again.

' message is displayed, 

this is probably due to the following reasons.

 

"

A USB device is not connected to the 

 

(SERVICE)

 port.

 

"

The files in the connected USB device are not compatible formats.

 

"

There are no valid update files found in the connected USB device. (There are no update files saved in the 
memory or the file names are incorrect.) 

 

-

The update will not start if the downloaded software does not match the software installed on the monitor. To 
check the software for consistency, select 

 → 

Support

 → 

Information

.

 

-

Do not turn off the product until the update is complete. And prevent the updating from any interruption as far as 
possible. In general, the product returns to the previous version if an update is interrupted.

Information

View product information like model name.

Reset All

Return all the settings for the product to the default factory settings.

Содержание KMC-W

Страница 1: ...ithout prior notice to improve the performance Recommended hours of use per day of this product is under16 hours If the product is used for longer than 16 hours a day the warranty may be void An admin...

Страница 2: ...autions when using the touchscreen 18 Tips on using the touchscreen 18 Touch screen gestures 19 Entering text 20 Window 22 About Windows Activation 22 Configuring the Windows Settings 22 Action Center...

Страница 3: ...ERVICEABLE PARTS INSIDE REFER ALL SERVICING TO QUALIFIED PERSONNEL This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this...

Страница 4: ...fire may result from a damaged cable Do not connect multiple products to a single power socket Overheated power sockets may cause a fire Insert the power plug all the way in so it is not loose An uns...

Страница 5: ...wered down by using only the power button on the remote Do not disconnect the power cable while the product is being used The product may become damaged by an electric shock You can only assemble the...

Страница 6: ...nstallation by an unqualified person can result in an injury Only use approved cabinets If the product is installed in an unusual location the surrounding environment may cause a serious quality probl...

Страница 7: ...are not blocked by tablecloths or curtains An increased internal temperature may cause a fire Do not apply an impact to the product The screen display may be damaged An electric shock or fire may res...

Страница 8: ...s or stoves around the product An electric shock or fire may result Caution Do not place heavy objects on the product Product failure or personal injury may result When you do not use the product for...

Страница 9: ...ed on the screen may leave residues Clean the residues before watching the screen Do not strongly press and rub the product Damage to the product may result If you need to clean the glass part of the...

Страница 10: ...y not start Please use only Windows 10 IOT Enterprise 64 bit for this model Product capacity representation Storage capacity representation The capacity of the storage device HDD SSD of the manufactur...

Страница 11: ...ide Warranty card Regulatory guide Power cord Power adapter Contact the vendorwhere you purchased the product if any components are missing The pictures may look different from the actual components T...

Страница 12: ...components are included in the Connection Box which needs to be purchased separately Power strip OCM cable Screw M4 L12 x 7 Screw M3 L5 x 11 Sheet cover x 2 EFT Terminal cover holder Screw M3 L8 x 2 E...

Страница 13: ...utions samsung com You can check the user guide at C Program Files Samsung ScanAndDecode Doc Receipt printer Prints receipt The printer is displayed as COM4 in Device Manager For more information on u...

Страница 14: ...the Connection Box Refer to page 13 Force shutdown and abnormal shutdown may cause data corruption and Samsung is not liable for such corrupted data Initial booting can take up to 30 seconds because o...

Страница 15: ...on the product accept a maximum constant current of 1 0A If the maximum value is exceeded USB ports may not work ONE CONNECT Connects the display and the Connection Box using an OCM cable Ports Displ...

Страница 16: ...re for further details Installation on a PerpendicularWall A A Minimum 15 mm B B Ambient temperature 35 C or less When installing the product on a perpendicularwall allow at least 15 mm of space betwe...

Страница 17: ...or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the product Forwall mounts that do not comply with the VESA standard screw speci...

Страница 18: ...may damage the touchscreen Do not damage the edges of the touchscreen Doing so may damage the touchscreen Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or...

Страница 19: ...n files or items double tap the touch screen It is similar to double clicking on a mouse Touch and hold right click To use additional options of an item touch and hold it on the touch screen Drag To m...

Страница 20: ...t language to one of the supported languages The on screen keyboard is only available in tablet mode To change to tablet mode select Tablet mode in the taskbar Changing the keyboard layout To change t...

Страница 21: ...tering uppercase Select before entering a character For all caps tap it twice Changing language keyboards Add keyboards to enter text in other languages Select select Add a language under Preferred la...

Страница 22: ...s Settings screen Select the Windows START button Then select an option you want to change after the Windows Settings screen appears You can also configure the settings from the Control Panel like pre...

Страница 23: ...board and a mouse to enter the BIOS screen Incorrect settings may cause the system to malfunction or crash The BIOS setup screens menus and items may appear differently depending on the model and BIOS...

Страница 24: ...enu SysInfo View the basic specifications of the product Boot Configure peripherals and boot related settings The BIOS setup screen appears only in English Boot priority Change the boot priority from...

Страница 25: ...tom the user can set the desired value of the Red Green and Blue The preset values of Red Green and Blue are applied If you select anything other than Custom Red Adjust the red saturation level Values...

Страница 26: ...cription Transparency Configure the transparency of the menu windows Language Set the menu language Selected language only applies to the menu Display Time Set how long the menu window will remain on...

Страница 27: ...SB device to FAT32 When updating by a USB device be sure to use the device whose version of USB 3 0 or lower When performing the update make sure that only one BIN file bin is saved in the root direct...

Страница 28: ...ance of one meter radius may cause static on analog and digital products The brightness and colour do not look normal Go to Picture and adjust the screen settings such as Colour Brightness and Sharpne...

Страница 29: ...ng it up to the maximum level adjust the volume on the Windows or software program Touch function issues Touches break reaction speed gets slow and so on Make sure that there are no foreign substances...

Страница 30: ...e recognition results are poor clean the sensorwith a smooth damp cloth and then wipe out the moisture and try again The printer is not working COM port operation is abnormal Check the Baud rate setti...

Страница 31: ...all data saved on the product Back up applications and personal data to an external storage device before reinstalling Windows 1 Select the Windows START button Update Security Recovery 2 Select Reset...

Страница 32: ...e product package is unpacked Receipt printer Type 3 inch thermal printing Power Exclusive adapter Signal Serial USB Model Name KMC W KM24C 3 KM24C C KM24C 5 QR code bar code sensor Resolution 640 480...

Страница 33: ...ogram If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation...

Страница 34: ...ormation is a guide to prevent afterimage burn in Viewing a fixed screen for an extended period of time may cause afterimage burn in This problem is not included in warranty Recommended prevention pra...

Страница 35: ...35 License Open Source License Notice Open Source used in this product can be found on the following webpage https opensource samsung com...

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