ENG - 26
11 TROUBLESHOOTING
Before seeking assistance, check the following.
In case the power is not turned on
;
Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
In case the functions do not work properly
;
After removing the power cord, insert it
again.
;
Try again after initialising the product.
(See page 25).
;
If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 9).
In case the remote control does not work
;
Operate the remote control noting the
Soundbar closely.
;
Replace the batteries with new ones.
In case the Soundbar sound is not output
;
The volume of the Soundbar is too low or
muted. Adjust the volume.
;
When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;
For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Settings (
) → Sound → Sound Output →
Select Soundbar)
;
Remove the cable from the Soundbar and
then reconnect it.
In case Bluetooth connection is not possible
;
When connecting a new device, switch to
“
BT PAIRING
” for connection. (Press the
PAIR
button on the remote control or
press the
(Source)
button on the body
for at least 5 seconds.)
;
Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
) → Settings (
)
→ Sound → Sound Output → Bluetooth
Speaker List)
In case Bluetooth sound breaking occurs
;
Keep your device away from the Soundbar
because it may cause radio interference.
e.g. microwave, wireless router, etc.
;
Because the device to connect is far away
from the Soundbar, sound breaking may
occur. Move the device near the Soundbar.
;
If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, sound
breaking may occur. Check the installation
environment and conditions for use.
In case Wi-Fi connection is not possible
;
Make sure the wireless router is turned on
and then reconnect the wireless router
after rebooting.
;
When the signal of the wireless router is
too weak, connection may not be possible.
Move the router near the Soundbar or
adjust the installed position with no
obstacles.
In case the Soundbar is not turned on as soon
as the TV is turned on
;
When you turn off the Soundbar while
watching TV, power synchronization with
the TV is disabled. First turn off the TV.
