Troubleshooting
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If this does not solve the problem, perform a factory data
reset. In Idle mode, open the application list and select
Settings
→
Privacy
→
Factory data reset
→
Reset phone
→
Erase everything
.
Calls are being dropped
When you are in areas with weak signals or poor reception,
you may lose your connection to the network. Move to
another area and try again.
Outgoing calls are not connected
Ensure that you have pressed the Dial key.
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone
•
number you are dialing.
Remove any protective covers from the touch screen.
•
Protective covers may prevent the device from
recognizing your inputs and are not recommended for
touch screen devices.
Ensure that your hands are clean and dry when tapping
•
the touch screen.
Restart your device to clear any temporary software
•
bugs.
Ensure that your device software is upgraded to the
•
latest version.
If the touch screen is scratched or damaged, take it to
•
your local Samsung Service Center.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close
programs or reset the device to regain functionality. If your
device is frozen and unresponsive, press and hold [ ] for
8-10 seconds. The device will reboot automatically.
