Appendixes
119
Before contacting a service center
Situation
Suggested remedies
Intelli-studio is not
functioning properly
End Intelli-studio and restart the program.
t
You cannot use Intelli-studio on
t
Macintosh computers.
Make sure that the
t
PC Software
is set
to
On
in the settings menu. (p. 107)
Depending on your computer's
t
specification and environments, the
program may not launch automatically.
In this case, click
Start
My
Computer
Intelli-studio
iStudio.
exe
on your computer.
Cannot set the DPOF
for RAW files
You cannot set the DPOF for RAW files.
Cannot lock the
exposure value by
pressing [
E
]
You cannot lock the exposure value in
t
mode.
Situation
Suggested remedies
An optional flash unit
does not fire
Make sure that the optional flash unit is
t
turned on.
Make sure that the optional flash unit
t
is correctly mounted on the accessory
shoe.
Your computer does
not recognize your
camera
Make sure that the USB cable is
t
connected correctly.
Make sure that your camera is switched
t
on.
Make sure that you are using a
t
supported operating system.
Your computer
disconnects the camera
while transferring files
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and
connect it again.
Your computer cannot
play videos
You can play videos only with the Intelli-
studio program. Install the program on your
computer. (p. 93)
