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Fault                      

CODES 

 DESCRIPTION  SUSPECT 

Technical Description 

Temperature Sensor error 

TE1 

Thermister 

Main PCB 

 

Thermister terminal not connected 
Possible defect : Thermistor , Main PBA  
 

Heater error 

HE 

Open Heater  

Heater Relay 

Main PCB 

Heater terminal not connected Possible defect :  Main Wire-Harness, open  

Heater or Heater Relay, Main PBA  
 

High temperature 

Heating error. 

HE1 

Heater relay 

Main PCB 

Thermister 

Water temperature sensed above 176F during operation Possible defect :  

Thermistor , Main PBA or shorted heater relay 
 

Low-level water error 

9E 

  

Low level Sensor 

Level sensor fails to close after 1.2 gallons of water is metered in. If water is 

present check for level sensor float stuck in empty position or bad switch  
 

Water supply error 

4E 

Flow Meter  
Water Valve 
No Water Supply 

Main PCB does recognize proper or no water flow through flow meter. 

Check supply and water valve   

High temperature 

Water supply error 

4E1 

Incoming Water Temp 

sensed above  

176F 

Faulty Thermister or Main PCB / Incoming water is over 176F 

Drain error 

5E 

Level sensor fails to open 

after 3 minutes of drain 

Evaluate Drain Operation / Possible kinked drain hose / obstruction in  

pump  or sump assembly. If water has drained check for level sensor stuck 

in closed position. 

Over-level Error 

OE 

Water reaches top of level 

sensor container 

Suspect stuck water valve / Faulty flow meter or possible drain issue. 

Leakage error 

LE 

Water Present in Base of 

D/W 

Inspect for leaks / if no leaks present unplug sensor if code goes away 

replace leak sensor if not check harness for short or pinched wire before 

replacing Main PCB 

Button error 

6E2 

Stuck Button 

When a button is pressed continuously for 30 seconds. 

Check panel alignment / Main or Sub PCB failure 

Door open warning 

Door is open in wash or at 

start 

 

Door is not close properly. 

Possible defect : Door lock switch, Main PBA 

 

 

How to Diagnose the Issue using the Error codes 

Fast Track 

Содержание DMR 57

Страница 1: ...R Service Training All models Features Extra Large Capacity Digital Touch Sensors Increased Convenience Super Quiet Operation No Filter Cleaning Required Current Models DW7933 DMT300 DMT400 DMT800 DMR78 DMR 77 DMR 57 ...

Страница 2: ...Required Tools Materials Fast Tracks Troubleshooting Description of Parts Precautions Improvements Table of Contents ...

Страница 3: ...arranty Some items may have longer Warranties Check Owners Manual or 800 SAMSUNG D W 5 years Printed Circuit Board Racking and Lifetime Stainless Door Liner Tub for leakage No Damage Warranty Consumer or Stock Stock Repair 18 months from date of manufacture One Stock Repairs allowed under Warranty ...

Страница 4: ...Required Tools Materials ...

Страница 5: ...Required Tools Materials ...

Страница 6: ...5 to 8 stainless steel dishwasher extension supply hose 6 to 8 16 3 Heavy duty extension cord Dishwasher Extension kit Required Tools Materials ...

Страница 7: ...Drain Extension Hose 3 8th compression union Dishwasher Extension kit Required Tools Materials ...

Страница 8: ...Fine Point extended test probes Digital Multimeter Required Tools Materials ...

Страница 9: ...Fast Track Required Tools Materials ...

Страница 10: ...Fast Tracks ...

Страница 11: ...Fast Track What is a Fast Track ...

Страница 12: ...Fast Track How to download 1 2 3 ...

Страница 13: ...Fast Track Manual Example page Fast Track Product Changes or Notifications ...

Страница 14: ...Fast Track Checking Components on Main PCB ...

Страница 15: ...Fast Track Schematic Component Test Chart ...

Страница 16: ...Test Mode on the fast track Fast Track How to Enter Test mode ...

Страница 17: ...ck supply and water valve High temperature Water supply error 4E1 Incoming Water Temp sensed above 176F Faulty Thermister or Main PCB Incoming water is over 176F Drain error 5E Level sensor fails to open after 3 minutes of drain Evaluate Drain Operation Possible kinked drain hose obstruction in pump or sump assembly If water has drained check for level sensor stuck in closed position Over level Er...

Страница 18: ......

Страница 19: ...Code Pins to detect water by change in resistance LE code CLEAN area after Fault code Hose Cut Condensation may form from an un insulated outside wall or hole in floor to basement Pump ass y not properly twist locked ...

Страница 20: ...Troubleshooting Description Test Mode Disassembly of Sump Heater Component Description ...

Страница 21: ...y Clean Child Lock Just like the DMR series you advance through the test next mode by pressing the Normal button However each test will run by itself see sequence chart on next page when test has completed an led will light to indicate test is done and you can then advance to the next test Code list and descriptions located on pp 3 Note Like the DMR series the codes are displayed during operation ...

Страница 22: ...Test Mode How to Enter Test mode ...

Страница 23: ...Disassembly Storm wash Nozzle DMT Disassembly Removal of the Sump Heater ...

Страница 24: ...Disassembly and Reassembly 5 PUMP CIRCULATION 1 2 Don t let the screwdriver slip Disassembly Removal of the Sump Heater ...

Страница 25: ...Disassembly Cover Sump Filter Mesh body Assy Sump All models Upper parts Disassembly Removal of the Sump Heater ...

Страница 26: ...Heater Sump Ass y 30 min faster heating Heater Accessed from the bottom of the D W ...

Страница 27: ...Circulation Mtr 2 Speed Thermistor Drain Pump Heater Pull D W to access Half Load Mtr Blocks water flow to bottom rack Turbidity Sensor ...

Страница 28: ...Main PCB Location Main Board Location on DMR series ...

Страница 29: ...Disassembly and Reassembly 6 Panel Control part 1 2 Main PCB Main Board Location on DMT300 series ...

Страница 30: ...Rear Leg Adjustment Single Leg in rear Main Board Main Board Location on DW7933 DMT 400 800 ...

Страница 31: ...ewdriver Once the shield is removed you will have enough room to fit the probes into the connection to take your readings Once the checks have been completed replace the plastic shield by simply pushing it back into place until you hear it click Removal of plastic shield will allow wire access for Multimeter Probes Main Board ...

Страница 32: ...it Flow meter must count the water flow for this unit to operate Water level switch is activated by water from the inlet only You can t just pour water into the unit to test it Normal water fill very little water used approx 0 9 1 1 gal Flow Meter DMR DMT ...

Страница 33: ...Adjustable Spray Arms Water Flow path Adjustable Cracked spray arms will cause leaks or poor wash ability Replaces top rack ...

Страница 34: ...The Half load motor will Direct the water flow to the upper rack only The lower dispenser will be blocked during this mode Half Load Wash Directs Water to the upper Rack ...

Страница 35: ...Air Vent Dry System DMT300 DW7933 This system circulates air inside the wash tub with outside air using a plenum inside the door assembly ...

Страница 36: ...Air Diffusion Condensing dry system Ass y Duct Condenser Ass y Case Vent Ass y Dry Duct Room Air In Vent Air Out Room Air In D W Air In Warm not hot air vented at bottom of door Air Vent Dry System DMT ...

Страница 37: ...Thermal Actuator Wax Motor When fan is powered wax motor opens vent Thermal Actuator opens vent seal Air Vent Dry System DMT ...

Страница 38: ...Thermal Actuator Wax Motor What is a WAX MOTOR Air Vent Dry System Wax Motor ...

Страница 39: ...Sensors Overflow Low Level Left side of the D W OE Fault code High water pressure may cause water in the sensor tank to fill before sump fills water hits top sensor and creates the code Overflow Water Level Switch ...

Страница 40: ...Sensors Overflow Low Level Left side of the D W Float arm Overflow Water Level Switch ...

Страница 41: ...er wax motor close detergent door 2 Put the unit into service mode and check for 120 VAC to the wax motor 3 In approximately 40 seconds the wax motor will open the door 4 After the dispenser opens the rinse aid will be activated 5 Close detergent door to repeat test A A B B ...

Страница 42: ...Rear leg adjuster ...

Страница 43: ...Precautions Improvements ...

Страница 44: ...ate rinse additive in the dispenser gives better drying performance For tough baked on soils an Enzyme detergent is better at hydration of the food soils For staining such as tomato coffee and tea a detergent with Chlorine bleach will work on the stains much better than an Enzyme based detergent Now that phosphate content in dishwasher detergent has plummeted to 0 5 percent from as high as 8 7 per...

Страница 45: ...Dispenser Does Not Open Soap Dispenser Does Not Open Properly and or Soap is Running Down The Door at the end of the cycle Two complaints that indicate improper loading of the lower rack Precautions No Soap ...

Страница 46: ...Precautions Leaking Door Leakage from the door ...

Страница 47: ...Improvements Quietness ...

Страница 48: ...Improvements Hidden Dryer Element ...

Страница 49: ...Improvements Food Residue ...

Страница 50: ...Improvements Loading Flexibility ...

Страница 51: ...Improvements Leakage Sensor ...

Страница 52: ...Improvements 3 wash Arms ...

Страница 53: ...Improvements Condensed Drying ...

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