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40 _

Troubleshooting

troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•

Tips for avoiding paper jams

•

Clearing paper jams

•

Solving other problems

TIPS FOR AVOIDING PAPER JAMS

By selecting the correct media types, most paper jams can be avoided.

When a paper jam occurs, follow the steps outlined on page 40.

•

Follow the procedures on page 30. Ensure that the adjustable guides
are positioned correctly.

•

Do not overload the tray. Ensure that the paper level is below the paper

capacity mark on the inside of the tray.

•

Do not remove paper from the tray while your machine is printing.

•

Flex, fan, and straighten paper before loading.

•

Do not use creased, damp, or highly curled paper.

•

Do not mix paper types in a tray.

•

Use only recommended print media. (See "Setting the paper size and

type" on page 31.)

•

Ensure that the recommended side of the print media is facing up in the

tray.

CLEARING PAPER JAMS

If a paper jam occurs, the status LED on the control panel lights red. Find

and remove the jammed paper.
To resume printing after clearing paper jams, you must open and close the

front cover or rear cover.
If paper is jammed in the paper feed area, follow the next steps to release
the jammed paper.

Pull the tray out of the printer and remove the jammed paper.

If you cannot find the jammed paper, go to the next step.

To remove the jammed paper, open the rear cover.

Carefully remove the paper by pulling in the direction as shown below.

Most of the jammed paper can be removed in this step.

If you cannot find the jammed paper, or if there is any resistance

removing the paper, stop pulling and go to the next step.

To avoid tearing the paper, pull the jammed paper out gently and

slowly. Follow the instructions in the following sections to clear the

jam.

If the paper tears, make sure that all of the paper fragments are

removed from the printer.

Содержание CPL-310N

Страница 1: ... Series Color Laser Printer User s Guide imagine the possibilities Thank you for purchasing a Samsung product To receive a more complete service please register your product at www samsung com global register ...

Страница 2: ...zed media postcards and heavy paper Create professional documents Print watermarks You can customize your documents with words such as Confidential See Software section Print posters The text and pictures of each page of your document are magnified and printed across the sheet of paper and can then be taped together to form a poster See Software section You can use preprinted forms and letterhead ...

Страница 3: ...lowing table offers the conventions of this guide FEATURES CLP 310 CLP 310N CLP 310W USB 2 0 Network Interface 802 11b g wireless LAN Network Interface Enthernet 10 100 Base TX wired LAN Duplex 2 sided printing Manual CONVENTION DESCRIPTION EXAMPLE Bold Used for texts on the display or actual prints on the machine Start Note Used to provide additional information or detailed specification of the m...

Страница 4: ...talling accessories This user s guide also contains a Software section to provide you with information on how to print documents with your machine in various operating systems and how to use the included software utilities Note You can access the user s guide in other languages from the Manual folder on the printer software CD Printer Driver Help Provides you with help information on printer drive...

Страница 5: ...sunderstood the operating instruction If you cannot resolve the conflict contact your sales or service representative for assistance 5 Unplug the machine from the AC wall socket and or telephone jack before cleaning Do not use liquid or aerosol cleaners Use only a damp cloth for cleaning 6 Do not place the machine on an unstable cart stand or table It may fall causing serious damage 7 Your machine...

Страница 6: ...onnel under the following conditions When any part of the power cord plug or connecting cable is damaged or frayed If liquid has been spilled into the machine If the machine has been exposed to rain or water If the machine does not operate properly after instructions have been followed If the machine has been dropped or the cabinet appears damaged If the machine exhibits a sudden and distinct chan...

Страница 7: ...reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take this item for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product should not be mixed with other commercial wastes...

Страница 8: ...interference received including interference that may cause undesired operation of the device Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service FCC Statement for Wireless LAN use While installing and operating this transmitter and antenna combination the radio frequency ex...

Страница 9: ...ept for a regular telephone share the line with your machine If your area experiences a high incidence of lightning or power surges we recommend that you install surge protectors for both the power and the telephone lines Surge protectors can be purchased from your dealer or telephone and electronic specialty stores When programming emergency numbers and or making test calls to emergency numbers u...

Страница 10: ...opean Union as of the dates indicated January 1 1995 Council Directive 73 23 EEC Approximation of the laws of the member states related to low voltage equipment January 1 1996 Council Directive 89 336 EEC 92 31 EEC approximation of the laws of the Member States related to electromagnetic compatibility March 9 1999 Council Directive 1999 5 EC on radio equipment and telecommunications terminal equip...

Страница 11: ...ber and the Alert Symbol is on the system label The power output of the wireless device or devices that may be embedded in you printer is well below the RF exposure limits as set by the European Commission through the R TTE directive European States qualified under wireless approvals EU Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France with frequency restrictions Germany Greece ...

Страница 12: ...er antenna or transmitter Some circumstances require restrictions on wireless devices Examples of common restrictions are listed below Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet and Bluetooth communication ...

Страница 13: ...Safety information_13 ...

Страница 14: ...hine s basic settings 25 Altitude adjustment 25 Using the save modes 25 Auto continue SELECTING AND LOADING PRINT MEDIA 26 26 Selecting print media 27 Specifications on print media 28 Guidelines for special print media 29 Changing the size of the paper in the paper tray 30 Loading paper 30 Loading paper in the tray 31 Printing on special print materials 31 Setting the paper size and type BASIC PRI...

Страница 15: ...g paper jams 40 Clearing paper jams 41 Solving other problems 41 Paper feeding 42 Printing problems 43 Printing quality problems 45 Common Windows problems 46 Common Linux problems 46 Common Macintosh problems ORDERING SUPPLIES AND ACCESSORIES 47 47 Supplies 47 How to purchase SPECIFICATIONS 48 48 General specifications 49 Printer specifications GLOSSARY 50 INDEX 54 CONTACT SAMSUNG WORLDWIDE 55 ...

Страница 16: ...16_Contents contents ...

Страница 17: ...upplied software Printer driver features PRINTER OVERVIEW Front view Rear view 1 Top cover 2 Output tray face down 3 Control panel 4 Tray 5 Output support 6 Front cover release button 7 Front cover 8 Toner cartridge 9 Waste toner container 10 Imaging unit 1 Rear cover release button 2 Power switch 3 Network porta a CLP 310N only 4 USB port 5 Power receptacle 6 Rear cover ...

Страница 18: ...atus LED with the toner cartridge messages on page 19 2 status LED Shows the status of your machine See Understanding the control panel on page 19 for more information 3 stop Stops an operation at any time and there are more functions See Understanding the control panel on page 19 for more information ...

Страница 19: ...idge is near the end of its life blinks red each LED lights red Each toner cartridge is almost empty You can print but the quality is not reliable lights red each LED lights red Each toner cartridge is totally exhausted You can not print Each toner cartridge is wrong lights green each LED blinks red in a repeated order The machine is warming up All printing errors will be appear in the Smart Panel...

Страница 20: ... allows you to monitor the machine s status and alerts you when an error occurs during printing SetIP Use this program to set your machine s TCP IP addresses CLP 310N CLP 310W only Linux Printer driver Use this driver to run your machine from a Linux computer and print documents Smart Panel This program allows you to monitor the machine s status and alerts you when an error occurs during printing ...

Страница 21: ...ches Otherwise it may affect the printing quality 2 Unpack the machine and check all the enclosed items 3 Remove the tape holding the machine tightly 4 Install all four of the toner cartridges 5 Load paper See Loading paper on page 30 6 Make sure that all the cables are connected to the machine 7 Turn the machine on PRINTING A DEMO PAGE Print a demo page to make sure that the machine is operating ...

Страница 22: ...e settings are correct 6 Click Exit to close the SetIP program You can only use SetIP program when your machine is connected to a network The following procedure is based on the Windows XP operating system If you are in a non static IP address environment and need to setup a DHCP network protocol go to the http developer apple com networking bonjour download select the program Bonjour for Windows ...

Страница 23: ...entium III 933 MHz Pentium IV 1 GHz 128 MB 256 MB 1 5 GB Windows 2003 Server Pentium III 933 MHz Pentium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Vista Pentium IV 4 3 GHz 512 MB 1024 MB 15 GB Internet Explorer 6 0 or higher is the minimum requirement for all Windows operating systems Users who have an administrator right can install the software ITEM REQUIREMENTS Operating system RedHat 8 0 ...

Страница 24: ...ation page To find a shared network printer UNC Path select Shared Printer UNC and enter the shared name manually or find a shared printer by clicking the Browse button 6 After the installation is finished a window appears asking you to print a test page and to register yourself as a user of Samsung machines in order to receive information from Samsung If you so desire select the corresponding che...

Страница 25: ...ftware CD 2 Double click the Smart Panel icon on the Windows task bar or Notification Area in Linux You can also click Smart Panel on the status bar in Mac OS X 3 Click Printer Setting 4 Click Setting Power Save Select the appropriate value from the dropdown list and then click Apply Auto continue This is the option to set the machine to continue printing or not in case the paper size you have set...

Страница 26: ...machine s performance and the output quality When you choose print materials consider the following The type size and weight of the print media for your machine are described later in this section Desired outcome The print media you choose should be appropriate for your project Brightness Some print media are whiter than others and produce sharper more vibrant images Surface smoothness The smoothn...

Страница 27: ... 4 33 x 8 66 inches C5 162 x 229 mm 6 37 x 9 01 inches C6 114 x 162 mm 4 48 x 6 38 inches No 9 98 x 225 mm 3 87 x 8 87 inches 6 3 4 92 x 165 mm 3 62 x 6 5 inches Thick paper Refer to the Plain paper section Refer to the Plain paper section 90 to 105 g m2 24 to 28 lb bond Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 70 g m2 16 to 19 lb bond Labelsc Letter A4 Re...

Страница 28: ...achine s fusing temperature Check your machine s specification to view the fusing temperature see page 48 Arrangement Only use labels with no exposed backing between them Labels can peel off sheets that have spaces between the labels causing serious jams Curl Prior to printing labels must lie flat with no more than 13 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or...

Страница 29: ...nd of the paper stack Squeeze the paper width guide and slide it to the edge of the paper stack without causing it to bend For paper smaller than Letter sized return the paper guides to their original positions and adjust the paper length guide and paper width guide If the paper that you need to print is shorter than length 222 mm 8 74 inches press and unlatch the guide lock in the tray push the t...

Страница 30: ...paper from the tray if necessary 2 Load paper into the tray with the side you want to print facing up and close the paper cover 3 After loading paper set the paper type and size for the tray See Setting the paper size and type on page 31 If you adjusted the tray itself to use paper shorter than 222mm 8 74 inches you may not see the tray from outside of the machine double check the tray is installe...

Страница 31: ...lication 7 Press the Stop button on the machine to start feeding then the machine starts printing SETTING THE PAPER SIZE AND TYPE After loading paper in the paper tray you need to set the paper size and type using the printer driver Follow these steps to make your changes permanent 1 Click the Start button on the computer screen 2 Select Printers and Faxes 3 Right click on the printer driver icon ...

Страница 32: ... If the print job is waiting in a print queue or print spooler such as the printer group in Windows delete the job as follows 1 Click the Windows Start menu 2 For Windows 2000 select Settings and then Printers For Windows XP 2003 select Printers and Faxes For Windows Vista select Control Panel Hardware and Sound Printers 3 Double click the Samsung CLP 310 Series icon 4 From the Document menu selec...

Страница 33: ... cloth You can dampen the cloth slightly with water but be careful not to let any water drip onto or into the machine Cleaning the inside During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears or reduces these problems 1 Turn the machine off...

Страница 34: ... the green surface on the imaging unit with your hands or any other material Be careful not to scratch the surface of the imaging unit If you leave the front cover open for more than a few minutes the imaging unit can be exposed to light This will cause damage to the imaging unit Close the front cover should the installation need to be halted for any reason If toner gets on your clothing wipe it o...

Страница 35: ...e more often Redistributing toner When a toner is low faded or light areas may appear It is possible that colored images may be printed with incorrect colors due to flawed mixing of toner colors when one of the colored toner cartridges is low on toner You can temporarily improve print quality by redistributing the toner The toner related message saying that the toner is low may appear on the displ...

Страница 36: ...e 4 Take a new toner cartridge out of its package 5 Holding both handles on the toner cartridge thoroughly rock it from side to side to evenly distribute the toner 6 Place the toner cartridge on a flat surface as shown and remove the paper covering the toner cartridge by removing the tape 7 Make sure that the color of the toner cartridge matches the color slot and then grasp the handles on the ton...

Страница 37: ...m the machine 4 Pull the waste toner container out of the machine using its handle 5 Pull the imaging unit out of the machine using the groove on the front of the imaging unit 6 Take a new imaging unit out of its package 7 Holding the groove on the front of the imaging unit push imaging unit in to the machine Don t use sharp objects such as a knife or scissors to open the imaging unit package You ...

Страница 38: ...or the machine to cool 2 Open the front cover 3 Pull the waste toner container out of the machine using its handle 4 Remove the container s cap from the container as shown below and use it to close the waste toner container opening 5 Take a new waste toner container out of its package If the front cover is not completely closed the machine will not operate Please make sure all toner cartridges are...

Страница 39: ...manage the machine via Samsung s SyncThru Web Service an embedded web server Use SyncThru Web Service to View the machine s device information and check its current status Change TCP IP parameters and set up other network parameters Change the printer properties Set the machine to send email notifications to let you know the machine s status Get support for using the machine To access SyncThru Web...

Страница 40: ...ge 31 Ensure that the recommended side of the print media is facing up in the tray CLEARING PAPER JAMS If a paper jam occurs the status LED on the control panel lights red Find and remove the jammed paper To resume printing after clearing paper jams you must open and close the front cover or rear cover If paper is jammed in the paper feed area follow the next steps to release the jammed paper 1 Pu...

Страница 41: ...ing the correct type of paper See page 31 Remove paper from the tray and flex or fan the paper Humid conditions may cause some paper to stick together Multiple sheets of paper do not feed Different types of paper may be stacked in the tray Load paper of only one type size and weight If multiple sheets have caused a paper jam clear the paper jam See page 40 Paper does not feed into the machine Remo...

Страница 42: ...per source See the printer driver help screen A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page orientation setting may be incorrect Change the page orientation in your application See the printer driver help screen The paper size and the paper size settings do not match Ensure tha...

Страница 43: ...he paper is too moist or too rough See page 26 If the entire page is light the print resolution setting is too low Adjust the print resolution See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning The surface of the LSU part inside the machine may be dirty Clean the LSU by opening and closing the front cover several...

Страница 44: ...d install a new one See page 36 Parts of the machine may have toner on them If the defects occur on the back of the page the problem will likely correct itself after a few more pages The fusing assembly may be damaged Contact a service representative CONDITION SUGGESTED SOLUTIONS Background scatter Background scatter results from bits of toner randomly distributed on the printed page The paper may...

Страница 45: ...ct a service representative CONDITION SUGGESTED SOLUTIONS A A AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Curl If the printed paper is curled or paper does not feed into the machine Turn over the stack of paper in the tray Also try rotating the paper 180 in the tray Change the printer option and try again Go to printer properties click Paper tab and set type to Thin Paper Refer to the Software section for ...

Страница 46: ...is a known problem that occurs when a color printer is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and reported to bugs ghostscript com as Ghostscript Bug 688252 The problem is solved in AFPL Ghostscript v 8 52 or above Download the latest version of AFPL Ghostscript from http sourceforge net projects ghostscript and install it to solve this problem I encounter error Unable to o...

Страница 47: ...500 standard pages Black Average continuous color cartridge yield 1 000 standard pages Yellow Magenta Cyan CLT K409S Black CLT C409S Cyan CLT M409S Magenta CLT Y409S Yellow Region Ab CLT K4092S Black CLT C4092S Cyan CLT M4092S Magenta CLT Y4092S Yellow b Region A Albania Austria Belgium Bosnia Bulgaria Croatia Cyprus Czech Republic Denmark Finland France Germany Greece Hungary Israel Italy Macedon...

Страница 48: ...t Temperature 10 to 32 5 C 50 to 90 F Humidity 20 to 80 RH Toner cartridge lifeb Black Average continuous black cartridge yield 1 500 standard pages Shipped with 1 000 pages Starter toner cartridge Color Yellow Magenta Cyan Average continuous color cartridge yield 1 000 standard pages Shipped with 700 pages Starter toner cartridge Imaging Unit life Approx 32 000 images Waste toner container Approx...

Страница 49: ...From ready Less than 15 seconds From coldboot Less than 45 seconds Color From ready Less than 21 seconds From coldboot Less than 57 seconds Print resolution Max 2 400 x 600 dpi effective output Printer language SPL C OS compatibilityb b Visit www samsungprinter com to download the latest software version Windows 2000 XP 2003 Vista Linux RedHat 8 0 9 0 Mandrake 9 2 10 1 SuSE 8 2 9 2 Fedra Core 1 4 ...

Страница 50: ... A Duplex Automatic Document Feeder DADF is a mechanism that will automatically feed and flip over an original sheet of paper so that the machine can scan on both sides of the paper Default The value or setting that is in effect when taking a printer out of its box state reset or initialized DHCP A Dynamic Host Configuration Protocol DHCP is a client server networking protocol A DHCP server provid...

Страница 51: ...m 1284 B refers to a specific connector type on the end of the parallel cable that attaches to the peripheral for example a printer Intranet A private network that uses Internet Protocols network connectivity and possibly the public telecommunication system to securely share part of an organization s information or operations with its employees Sometimes the term refers only to the most visible se...

Страница 52: ...SO for communications OSI offers a standard modular approach to network design that divides the required set of complex functions into manageable self contained functional layers The layers are from top to bottom Application Presentation Session Transport Network Data Link and Physical PABX A private automatic branch exchange PABX is an automatic telephone switching system within a private enterpr...

Страница 53: ...N An industry standard for scanners and software By using a TWAIN compliant scanner with a TWAIN compliant program a scan can be initiated from within the program an image capture API for Microsoft Windows and Apple Macintosh operating systems UNC Path Uniform Naming Convention UNC is a standard way to access network shares in Window NT and other Microsoft products The format of a UNC path is serv...

Страница 54: ...changing the size 29 clearing jam 40 loading in the tray1 30 printing special materials 31 paper type setting 31 power save mode 25 print quality problems solve 43 printing demo page 21 reports 33 problem solve Linux 46 paper feeding 41 printing quality 43 Windows 45 R replacing components toner cartridge 36 reports print 33 S status LED 18 stop button 18 supplies expected toner cartridge life 35 ...

Страница 55: ... 800 299 0013 www samsung com latin HONG KONG 3698 4698 www samsung com hk HUNGARY 06 80 SAMSUNG 7267864 www samsung com hu INDIA 3030 8282 1800 110011 www samsung com in INDONESIA 0800 112 8888 www samsung com id ITALIA 800 SAMSUNG 7267864 800 048989 www samsung com it JAMAICA 1 800 234 7267 www samsung com latin JAPAN 0120 327 527 www samsung com jp LATVIA 800 7267 www samsung com lv index htm L...

Страница 56: ...KEY 444 77 11 www samsung com tr U A E 800 SAMSUNG 7267864 www samsung com mea U K 0870 SAMSUNG 7267864 www samsung com uk U S A 1 800 SAMSUNG 7267864 www samsung com UKRAINE 8 800 502 0000 www samsung com ur UZBEKISTAN 8 800 120 0400 www samsung com uz VENEZUELA 0 800 100 5303 www samsung com latin VIETNAM 1 800 588 889 www samsung com vn COUNTRY CUSTOMER CARE CENTER WEB SITE ...

Страница 57: ...ing from or related to use of this user s guide Samsung and Samsung logo are trademarks of Samsung Electronics Co Ltd Microsoft Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation UFST and MicroType are registered trademarks of Monotype Imaging Inc TrueType LaserWriter and Macintosh are trademarks of Apple Computer Inc All other brand or product names ...

Страница 58: ...REV 0 91 ...

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