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Appendix

Troubleshooting

Before contacting a Samsung Service Center, please attempt the following solutions.

Your Wi-Fi hub freezes

If the Wi-Fi hub freezes or hangs, disconnect the adapter from the Wi-Fi hub and reconnect it.
Close the Samsung Connect app completely on your mobile device and restart it.
If your Wi-Fi hub is frozen and unresponsive, insert a pin into the Reset hole more than
8 seconds.
If the tips above do not solve the problem, contact a Samsung Service Center.

Your Wi-Fi hub is not connected with a router

This Wi-Fi hub only supports Samsung Connect routers. Connect only the SAMSUNG Connect
Home Pro or the SAMSUNG Connect Home.

Your Wi-Fi hub is not detected by the Samsung Connect app

•

If the Wi-Fi hub freezes or hangs, disconnect the adapter from the Wi-Fi hub and
reconnect it.

•

Close the Samsung Connect app completely on your mobile device and restart it.

•

If your Wi-Fi hub is frozen and unresponsive, insert a pin into the Reset hole.

•

Ensure that the other devices are within the maximum connection range.

If the tips above do not solve the problem, contact a Samsung Service Center.

Other devices cannot connect to the Samsung Connect app

•

On the other device, disconnect from the Wi-Fi network and reconnect to it.

•

Turn the device off and turn it on.

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Содержание Connect Home Pro ET-WV533

Страница 1: ...User Manual www samsung com English USA 06 2017 Rev 1 0 ET WV533 ET WV523 ...

Страница 2: ...figuring theWi Fi router feature Samsung Connect app 12 Introduction 13 Registering devices 14 Controlling the registered devices 14 Creating locations 15 Setting and running modes 19 Setting rules 21 Managing devices and locations 22 Configuring the Samsung Connect app 23 Practical usage of the Samsung Connect app Table of Contents Appendix 24 Troubleshooting ...

Страница 3: ...ible with your device TheWi Fi hub s performance may differ depending on the environment This product includes certain free open source software To see the instructions for viewing the open source license go to the Samsung website opensource samsung com Instructional icons Warning situations that could cause injury to yourself or others Caution situations that could cause damage to your device or ...

Страница 4: ...lable accessories may vary depending on the region or service provider The supplied items are designed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung appro...

Страница 5: ...Getting started 5 Device layout AC DC adapter connector WAN port IN LAN port OUT Reset hole Fan vent Indicator light Ethernet cable AC DC adapter ...

Страница 6: ...cator light The indicator light alerts you to theWi Fi hub status Color Status Green Power on Working Flashes green Booting resetting the system Flashes green and red Waiting for devices to connect Flashes red Function error ...

Страница 7: ...adapter to theWi Fi hub TheWi Fi hub will turn on and the indicator light will flash green Use only Samsung approved adapters 12V 2 1 A or higher You can use theWi Fi hub only when you connect theWi Fi hub to an adapter If theWi Fi hub s temperature exceeds 55 C theWi Fi hub s internal fan will automatically activate If theWi Fi hub overheats for a prolonged period theWi Fi hub may automatically t...

Страница 8: ... yourWi Fi hub s name 5 Enter a network name and password to assign to theWi Fi hub To register IoT devices via the Samsung SmartThings Hub feature tick Set up SmartThings Hub to activate it 6 Follow the on screen instructions to complete the connection Adding additionalWi Fi hubs OneWi Fi hub can cover a 140 m2 connection range based on timber buildings but can differ depending on the usage envir...

Страница 9: ...ll them within the connection range Do not place obstacles between theWi Fi hub and the devices to be registered Obstacles such as the human bodies walls corners or fences can weaken the signals When using theWi Fi hub it should be connected via the Ethernet cable Notices for using Bluetooth To avoid problems when connecting yourWi Fi hub to another device place the devices close to each other Ens...

Страница 10: ...rWi Fi hub Do not use the Bluetooth feature for illegal purposes for example pirating copies of files or illegally tapping communications for commercial purposes Configuring theWi Fi router feature You can configure the detail settings of theWi Fi network Assigning priority to a connected device You can set the prior connection for the specified devices connected to theWi Fi hub sWi Fi network 1 O...

Страница 11: ... Devices on network 4 On the connected devices list select a device to restrict the time to use theWi Fi hub s Wi Fi network 5 Tap Restrict usage time Add restricted time 6 Set days and time and then tap ADD Adding guest network You can add a guest network separated from the mainWi Fi network 1 On the Samsung Connect screen tap My devices 2 On the registered devices list tap theWi Fi hub 3 Tap Gue...

Страница 12: ...such as your home or office create a location and assign registered devices to it You can also set a mode to control many devices at the same time or set a rule to perform actions automatically at a preset time View information about Samsung Connect and access favorite locations View registered devices User stories Access additional options Supported devices Samsung Connect usage tips Search for a...

Страница 13: ...devices via the Samsung SmartThings Hub feature Register the Internet ofThings IoT devices that support Z Wave zigbee LAN or Cloud to Cloud to the Samsung Connect app and control them 1 On the Samsung Connect screen tap 2 Tap ADD DEVICE MANUALLY and select a category of the device to register for example light bulbs 3 Select the device maker 4 Follow the on screen instructions to complete the regi...

Страница 14: ...u can register devices by location and manage them 1 On the Samsung Connect screen tap My devices 2 Tap Add place 3 Enter a location name and tap ADD 4 Tap ADD DEVICE to register devices or select devices to assign to the location and tap MOVE Inviting members to the created location Invite other members to the created location to control the devices and modes assigned to that location 1 On the Sa...

Страница 15: ...msung Connect screen tap the invitation pop up and tap ACCEPT To accept the invitation by scanning the QR code on the Samsung Connect screen tap Settings Accept invitation QR code and then scan the QR code 5 Follow the on screen instruction to complete the invitation Setting and running modes Set a mode to operate multiple devices at once To set a mode you should create locations Refer to Creating...

Страница 16: ...Samsung Connect app 16 3 Tap Add mode The screen for setting modes will appear 4 Enter the mode s title and select an icon for the mode then tap ADD ACTIONS ...

Страница 17: ... robot vacuum cleaner and the corresponding actions to be operated 6 Tap SAVE The mode is set You can view the set mode on the designated location screen Activating modes 1 On the Samsung Connect screen tap My devices 2 Scroll the screen to the left or right to select a location that has the mode you want to activate ...

Страница 18: ...Samsung Connect app 18 3 Select a mode to activate The devices you set will operate in accordance with the mode Set modes ...

Страница 19: ...to automatically perform actions at a specific time 1 On the Samsung Connect screen tap 2 Tap Rules ADD RULE The screen for setting rules will appear 3 Enter the rule s title select a location and then tap ADD CONDITION Enter the rule s title Select a location Select the time and day ...

Страница 20: ...ect devices and conditions or modes and then tap DONE To receive a notification when the devices perform an action according to the rule tap the Notifications switch to activate the feature Select a device or a mode Activate the notification feature 6 Tap SAVE The assigned devices will operate in accordance with the set rule ...

Страница 21: ...creen Device name Place Assign the device to another location This option is only available for the owner of the location Device name DELETE DEVICE Delete the device from the assigned location or deregister the device To connect a Z Wave device to another device on the currently connected mobile device remove the device from the Samsung Connect app to exclude it When you remove the device from the...

Страница 22: ... This option is only available when you have registered devices to the Samsung Connect app Notifications View the notifications from the Samsung Connect app You can also change the notification settings Settings Access information about the Samsung Connect app and Samsung account information You can also set the Samsung Connect panel to be displayed on the notification panel Contact us Samsung Mem...

Страница 23: ... want to ensure that the office is cool when you arrive on a hot summer s day turn on the connected air conditioner via the Samsung Connect app 10 minutes before you arrive If you want to come home to a clean house turn on the connected robot vacuum cleaner via the Samsung Connect app 30 minutes before you get home If you want to improve your home security create a rule for motion sensors to opera...

Страница 24: ...Fi hub only supports Samsung Connect routers Connect only the SAMSUNG Connect Home Pro or the SAMSUNG Connect Home YourWi Fi hub is not detected by the Samsung Connect app If theWi Fi hub freezes or hangs disconnect the adapter from theWi Fi hub and reconnect it Close the Samsung Connect app completely on your mobile device and restart it If yourWi Fi hub is frozen and unresponsive insert a pin in...

Страница 25: ...e other devices are within the maximum connection range When using theWi Fi hub with other devices the connection may be affected by electromagnetic waves Use theWi Fi hub in environments with fewer wireless devices present TheWi Fi hub works differently as described in the manual Available functions may differ depending on the connected device ...

Страница 26: ...lated or transmitted in any form or by any means electronic or mechanical including photocopying recording or storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi CERTIF...

Страница 27: ...brand OR enter your device s name in the search field 4 Follow the in app instructions to perform the connection process specific to that device 5 The app will indicate when the device connects 6 Tap Edit to rename the device and tap Done to save the name 7 Tap Done to complete the setup Exclusion mode There are two ways that devices can be deleted in the app This first method offers the option to...

Страница 28: ... increase reliability of the network The Smartthings Hub is a security enabled Z Wave product When a security enabled Z Wave device is added to the Hub s network its secure communication will be 128 bit AES encrypted The SmartThings Hub has support for the Association Command Class it has one association group the Lifeline group which supports sending associated devices reset notifications when th...

Страница 29: ... info and load all the devices Check the other controller for confirmation of whether the transfer was successful Depending on the other controller it may not have transferred the primary controller role to the SmartThings Hub and the Hub may not be able to add new devices To remove the Hub from the other network and reset it to default follow the same steps above but put the other controller in r...

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