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Chapter 5.

Troubleshooting

What is a recovery image?

This refers to the computer status (including operating

system, specific driver(s), software(s), etc.) which is converted

to a data image. It is required to recover your computer and

is embedded in the computer's hard disk. However, this is

not provided for storage devices where the capacity is less

than 64 GB due to the small capacity.

How can I restore a computer that does not have the

Recovery program?

You can restore PC settings using the Windows-provided PC

Recovery feature.

Refer to the Restore Functionality item in the Help section

for more details.

Windows Related

I cannot find the computer's Shut down button.

•

Touchpad/mouse:

- Click

Charms > Settings > Power > Shut down.

- Right-click the

Start button

, and then click

Shut down or

sign out > Shut down.

The App disappeared in the Start screen.

•

Touchpad/mouse:

Click the bottom-left icon

on the

Start

screen to

display a tile of all apps installed on the computer.

Right-click over the corresponding App to select in a

Pin

to Start

Q&A

Содержание computer

Страница 1: ...User Manual ...

Страница 2: ...etwork 66 Wireless Network Optional 68 Using the TPM Security Device Optional 78 Using the Multimedia App Optional 80 Using Apps With a Samsung Smartphone Optional 81 Samsung Software Update 82 Diagnosing the Computer Status and Troubleshooting Chapter 4 Settings and Upgrade 84 BIOS Setup 86 Setting a Boot Password 89 Changing the Boot Priority 90 Battery Chapter 5 Troubleshooting 95 Recovering Ba...

Страница 3: ...Before You Start 3 Safety Precautions 5 Proper Posture During Computer Use 19 Overview 22 Turning the Computer On and Off 27 Chapter 1 Getting Started ...

Страница 4: ... both the mouse and the touchpad This manual has been written for the Windows 8 1 operating system The descriptions and figures may differ depending on the installed operating system The User Manual supplied with this computer may vary depending on your model Safety Precaution Notations Icon Notation Description Warning Failure to follow instructions marked with this symbol may cause personal inju...

Страница 5: ...ctory OS If you install an OS other than the factory OS data may be deleted or the computer may not start About the Product Capacity Representation Standard About the capacity representation of the storage The capacity of the storage device HDD SSD of the manufacturer is calculated assuming that 1KB 1 000 Bytes However the operating system Windows calculates the storage device capacity assuming th...

Страница 6: ...ng time This increases the risk that a malfunction or damage to the product will occur Be careful that people are not exposed to the computer s ventilator adapter etc as they generate heat over a long period of time when your PC is powered on Exposing a part of your body close to the heat from the vent or AC adapter for long periods of time may cause a burn Avoid blocking the vent at the bottom or...

Страница 7: ... bend the power cord excessively or do not place a heavy object over the power cord It is especially important to keep the power cord out of reach of infants and pets If the cord is damaged it may cause electric shock or fire Power Related The power plug and wall outlet figures may differ depending on the country specifications and the product model Do not touch the main plug or power cord with we...

Страница 8: ...in fire AC Adapter Usage Precautions Connect the power cord to the AC adapter firmly Otherwise there is a danger of fire due to an incomplete contact Use only the AC adapter supplied with the product Using another adapter may cause the screen to flicker Do not place heavy objects or step onto the power cord or AC adapter to avoid damaging the power cord or AC adapter If the cord is damaged there i...

Страница 9: ... Precautions Do not use the computer in a badly ventilated location such as on bedding on a pillow or cushion etc and do not use it in a location such as room with floor heating as it may cause the computer to overheat Take care that the computer vents on the side or the bottom are not blocked especially in these environments If the vents are blocked the computer may overheat and it may cause a co...

Страница 10: ... computer may cause electric shock or fire hazard Never heat the product or battery or put the product or battery into a fire Do not put or use the product or battery in a hot location such as a sauna inside a vehicle exposed to the heat and so on There is a danger of an explosion or fire Take care not to allow metal objects such as a key or clip to touch the battery terminal metal parts If a meta...

Страница 11: ...lectric shock When removing the RTC Real Time Clock battery keep it out of the reach of children as they could touch and or swallow it There is a danger of choking If a child has swallowed it contact a doctor immediately Avoid direct sunlight when the computer is in an air tight location such as inside a vehicle There is a danger of a fire hazard The computer may overheat and also present opportun...

Страница 12: ...r items such as the adapter mouse books etc take care not to press anything against the notebook computer If a heavy object is pressed against the notebook computer a white spot or stain may appear on the LCD Therefore take care not to apply any pressure to the notebook In this case place the notebook computer in a separate compartment away from the other objects Before upgrading the computer be s...

Страница 13: ...osal method may differ depending on your country and region Dispose of the used battery in an appropriate way Do not throw or disassemble the battery and do not put it into water This may cause an injury fire or explosion Use only a battery authorized by Samsung Electronics Failure to do so may cause an explosion Avoid contact with metal objects such as car keys or clips when keeping or carrying a...

Страница 14: ...temperature increases there is a danger of burning yourself Connect only permitted devices to the connectors or ports of the computer Failure to do so may cause electric shock and fire Close the LCD panel only after checking if the notebook computer is turned off The temperature may rise and it may cause overheating and deformation of the product Do not press the Eject Button while the CD ROM driv...

Страница 15: ... paperclip should not be used while the disk is in motion Make sure to use the emergency disk eject method only when the Optical Disk Drive has stopped There is a danger of injury Do not place your face close to the Optical Disk Drive tray when it is operating There is a danger of injury due to an abrupt ejection Check CDs for cracks and damage prior to use It may damage the disc and cause disorde...

Страница 16: ...nect a device that is not manufactured or authorized by Samsung Electronics enquire at your service center before connecting the device There is a danger of damaging the product Security and Movement Related When moving the product turn the power off and separate all connected cables first The product might be damaged or users may trip over the cables For long periods of not using the notebook com...

Страница 17: ...elf The data may be lost when an external impact is applied to the disk while disassembling or assembling the computer The data may be lost when the computer is turned off or reset by a power failure while the hard disk drive is operating The data may be lost and irrecoverable due to a computer virus infection The data may be lost if the power is turned off while running a program Sudden impact or...

Страница 18: ... power outlet If the plug pins are not inserted into the center of the holes the plug pins are only inserted up to half their length In this case reconnect the power plug You have to insert the power plug into the outlet when the power indicator LED of the power outlet is lit green If the power is connected properly the power indicator LED remains green Otherwise the power indicator LED is turned ...

Страница 19: ...port of the computer Auto Adapter In flight Cigar Socket Cigar Plug DC Plug When Using the Airplane Charging Coverter Depending on the airplane you have to use the auto adapter and charging converter Connect the airplane charging converter optional to the auto adapter optional and then insert the airplane power input jack into the power outlet Charging Converter 1 Connect this end to the auto adap...

Страница 20: ...er Posture Adjust the heights of desks and chairs appropriate to your height The heights are to be adjusted so that your arm forms a right angle when you place your hand over the keyboard while sitting down on a chair Adjust the height of chair so that your heel is comfortably placed on the floor Do not use the computer while you are lying down but only while you are sitting down Do not use the co...

Страница 21: ...before using the computer When entering contents printed on a paper into the computer use a static paper holder so that the height of the paper is almost equal to that of the monitor Hand Position Keep your arm at a right angle as shown by the figure Keep the line from your elbow to your hand straight Do not place your palm over the keyboard while typing Do not hold the mouse with excessive force ...

Страница 22: ...n Please check the equalizer default setting before first usage To prevent possible hearing damage do not listen at high volume levels for long periods Use Time Break Time Take a break for 10 minutes or more after a 50 minute period when working for more than one hour Illumination Do not use the computer in dark locations The illumination level for computer use must be as bright so for reading a b...

Страница 23: ...ll pictures and record video You can take a picture or make a movie using the Charms Start Camera 2 Camera operating indicator This indicates the camera operating status 3 LCD The screen images are displayed here 4 Status indicators and sensors Optional Shows the operating status of the computer The corresponding operating LED is lit when the corresponding function operates 5 Power Button Power Bu...

Страница 24: ...alled Red or orange When the battery is being charged Off When the computer is running on battery power without being connected to AC adapter 2 Illumination Sensor Optional This sensor detects the ambient illumination of the PC If the ambient illumination becomes low the backlight of the computer will turn on automatically If the ambient illumination becomes high the backlight of the computer will...

Страница 25: ...use the built in microphone 3 Monitor Port A port used to connect a monitor TV or projector supporting a 15pin D SUB interface You can connect a VGA adapter optional 4 Ear set headset Jack This is the jack for connecting an ear set or headset 5 USB Port You can connect USB devices to the USB port such as a keyboard mouse digital camera etc ...

Страница 26: ...evices You can turn the Chargeable USB function ON OFF by selecting the Settings Power Management USB Charging option Optional 1 DC Jack A jack to connect the AC adapter that supplies power to the computer 2 Chargeable USB 3 0 Port This is a chargeable USB port that can be used to connect and charge a USB device When the AC adapter is connected it may be inconvenient to use the USB port In this ca...

Страница 27: ...efer to About the function to cut the power supply to the internal battery in the Safety Precautions The location of the Emergency Battery Hole may differ depending on the model 2 Speaker A device used to generate sound If you replace the bottom of the product the model name serial number and some logos etched into the bottom of the product will no longer be there For more information please ask f...

Страница 28: ...r the first time the Windows activation screen appears Follow the activation procedures according to the instructions on the screen to use the computer Adjusting the screen brightness When the computer runs on battery power the LCD brightness is automatically set to low Press the key combination to increase the screen brightness 1 Open the Charms Touchpad mouse Drag the mouse pointer to the top or...

Страница 29: ...hased operating system Save all your data before clicking on Shut down 1 Open the Charms Touchpad mouse Drag the mouse pointer to the top or the bottom right corner of the screen 2 Click Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Power Shut down If you want to power off your computer when you are logged out unlock the screen and click Power Shut down On the desk top 1 Touchpad mouse Right click the Start button on the b...

Страница 30: ... the screen To unlock the lock screen do one of the following Touchpad mouse Click the lock screen Keyboard Press any key If the account has a password enter the password to log in after unlocking the screen Turning the Computer On and Off ...

Страница 31: ...Chapter 2 Using Windows What is Microsoft Windows 31 Screen At a Glance 32 Using the Charms 34 Using Apps 36 Windows Hot Key Function 41 ...

Страница 32: ...e model and the operating system This manual is designed for Windows 8 1 and may differ in content depending on the OS version The desktop image shown differs depending on the product model and the OS version Displaying Help To open the Help do the following Keyboard Press the F1 key Touchpad mouse Place the mouse pointer over the top right or bottom right corner of the screen to display the Charm...

Страница 33: ...e Charms The Charms is hidden at the right of the screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms 5 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 6 Desktop Switches to Desktop mode 7 The Apps screen appears where a tile based list of all the apps installed on the computer is ...

Страница 34: ...pad mouse Place the mouse pointer over the top or bottom right corner of the screen 3 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 4 Start button Move to the Start screen Right click the button or tap and hold it to select quick access menus such as Shut down and Control Panel Using the Start button Tap and hold the Start button or ...

Страница 35: ...reen Charms Displaying the Charms Menu Displaying the Charms Menu Search Share Start Device Settings Perform the keyword search to produce an integrated list of search results covering apps files and web pages Search Share Start Device Settings Share different types of files with others through email communications Search Share Start Device Settings Move to the Start screen or open the last run ap...

Страница 36: ...t to a wireless network Select a wireless network to connect to Adjusting the Volume You can adjust the volume or mute the sound Screen Brightness You can adjust the screen brightness Notice You can set the interval at which an App sends notices Power You can turn off your computer or select the Power Options ENG Language Select a preferred language Change PC settings You can change more settings ...

Страница 37: ...p edge Your mouse pointer changes to a hand shape 2 Click and hold your mouse button and then drag it to the bottom of the screen The App moves downward and disappears and exits Using Apps Displaying Currently Running App s 1 Move your mouse pointer to the top left corner of the screen to display the last run App 2 Then move your mouse pointer down to display a list of the currently running Apps i...

Страница 38: ...riate 4 Move the Screen Split Bar to change the screen split ratio Ex If you run the Weather App and Store App at the same time Screen Split Bar Weather App Store App Adding Removing an App to from the Start Screen 1 Move to the Apps screen Touchpad mouse Click the icon in the bottom left corner of the Start screen 2 Select an app to add and tap the right side of the touchpad or right click it 3 S...

Страница 39: ...rence 1 Select Camera from the Start screen 2 To take photos select To make movies select To play the photo or movie To play the Camera taken photos instantly Touchpad mouse Click the arrow symbol in the left of the screen On the Start screen Select Photos Camera Roll You can play a continuous roll of captured photos and videos Using Apps ...

Страница 40: ...ording in areas prohibiting those actions Do not take photos or make video recording that may infringe on privacy or confidentiality Using the Windows Store If you run the App Store in the Start screen the Apps in the Windows Store are displayed However a Microsoft account is required to purchase App s in the Windows Store Continue after registering your Microsoft Account in the Charms Samsung can...

Страница 41: ... s running Windows online allowing you to share file s or settings You should register a Microsoft Account to download or purchase App s from the Store 1 Run the Charms and click Settings Change PC Settings 2 Select Your account Connect to a Microsoft account 1 2 3 Register your account through the following relevant procedures Using Apps ...

Страница 42: ...D Switches to Desktop mode Running the Charms Windows Key C Activates the Charms Locking the Screen Windows Key L Locks the screen Opening the Ease of Access Center Windows Key U Opens the Ease of Access Center configuration Opening the Second Screen Settings Windows Key P Opens the External Monitor Settings menu Opening the Advanced Management Tool Windows Key X Opens the Advanced Management Tool...

Страница 43: ... 55 Adjusting the Volume 58 LCD Brightness Control 60 Wired Network 62 Wireless Network Optional 66 Using the TPM Security Device Optional 68 Using the Multimedia App Optional 78 Using Apps With a Samsung Smartphone Optional 80 Samsung Software Update 81 Diagnosing the Computer Status and Troubleshooting 82 Chapter 3 Using the computer ...

Страница 44: ... keyboard The keyboard may differ depending on your country The following mainly describes the shortcut keys Shortcut Keys While pressing and holding the Fn key press a shorcut keys Alternatively press the Fn Lock key as well as a hot key to use the hot key functions more easily Method 1 Shortcut Keys Method 2 1 Fn Lock On The Blue LED is turned On 2 Shortcut Keys ...

Страница 45: ...the Touchpad function on or off When using an external mouse only you can turn the Touchpad off Mute Press this button to turn the audio on or off Volume Control Controls the volume Keyboard Backlight Brightness Control Optional When it is dark or when the illumination sensor is turned off you can manually control the brightness of the keyboard backlight Silent Mode Reduces the Fan noise so that u...

Страница 46: ...d Other Function Keys Optional Performs the right click mouse function touchpad If you press the Fn Lock key you can use the hot key functions without pressing the Fn key If the hot keys do not work properly you have to install the Settings ...

Страница 47: ... up the Windows boot time may be extended Basic Touchpad Functions Moving the cursor on the screen Place your finger on the touchpad slightly and move your finger The mouse cursor will move accordingly Move your finger in the direction you wish to move the cursor Click Function Place a finger on the touchpad and click on an item once Alternatively press the left button once quickly and release it ...

Страница 48: ...sture function may not be provided and the version of the function may differ depending on the model Some usage procedures may differ depending on the version Configuring the Gesture Function Some gesture functions may not be configured In this case you can configure them using the following path 1 On the Desktop click the Charms menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Touchpad i...

Страница 49: ... fingers over the Touchpad together or apart the current image or text is zoomed in or out Zoom out Zoom in or Charms Menu Activating Function If you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears Last Run Window Opening Function Place your finger on the left edge of the touch pad and drag your finger towards the center to activa...

Страница 50: ...on off You can set the touchpad and touchpad button settings in the tabs that appear when clicking Charms menu on the Desktop Settings Control Panel Hardware and Sound Touchpad Turning the touchpad off automatically When a USB mouse is connected to the computer the computer can turn the touchpad off automatically 1 On the desktop open the Charms and then select the Settings charm Control Panel Har...

Страница 51: ...ak and damage the optical disk drive when the CD rotates at a high speed When you clean a CD or DVD title wipe with a soft cloth from inside to outside Do not eject a CD when the CD operating LED is on The figures used for the description are of a representative model Therefore the figures may differ from the real ones Using a CD that is not in the shape of a circle is not recommended Connecting t...

Страница 52: ...ks 3 Push the CD tray inward until it clicks The CD drive status indicator is turned on A CD drive s reading and writing speed may differ depending on the condition and type of the media To eject a CD when the CD drive does not work or the computer is off place the end of a paper clip into the Emergency Hole until the CD tray is ejected External type CD drive ODD To be purchased ...

Страница 53: ...he multi card slot in the direction printed on the slot For memory cards marked with you must insert them into a specified adapter and then insert the adapter into the multi card slot Inserting such memory cards directly into the multi card slot without using a specified adapter may damage the computer The computer may not recognize the device depending on the status of the specified adapter The d...

Страница 54: ...w Files If a message appears to notify you of any problem click the corresponding window Continue without Scanning You can perform the following process described in No 3 3 File Explorer runs on the Desktop You can save move and delete data on the corresponding drive To remove a memory card Remove the card while holding the tip of the card Alternatively push the tip of the card in and then remove ...

Страница 55: ...formatting To share a memory card with a digital device such as digital camera it is recommended to format the memory card in the digital device before use If you format a memory card on the computer and then insert the memory into the digital device you may need to format the memory card again in the digital device If there is a write protection device in the memory card and the device is set to ...

Страница 56: ...rnal display device and then connect the display device to the computer About the connection cable Users should additionally purchase the necessary connection cables Analog Monitor D SUB Cable HDMI to micro HDMI Cable Connecting to the monitor port Optional Connect an external monitor TV or projector that supports the D SUB interface to display the image on a wider screen You can give better prese...

Страница 57: ...փ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen of the current device is expanded to the external device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Second screen only The contents are displayed only on the screen of the external device Alternatively to set up dual view Open the Display Settings window in the Control Panel selec...

Страница 58: ...uter to the DVI IN port When connecting the computer to a TV switch the external input mode of the TV to HDMI 2 Select Charms menu Devices áᔪ Ŗᮁ ᰆ ᖅᱶ Projector Second Screen Select a desired monitor mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external dev...

Страница 59: ...Mute Using the Sound Recorder The procedures to record sound using the Windows Recorder are described below 1 Connect a microphone to the Ear set Jack or Headset Jack You can also use the internal MIC 2 Right click over the Volume icon on the taskbar and select Recording Device 3 Check if the microphone is set as the default recording device If this is the case it is already set as the default dev...

Страница 60: ...our computer model In addition some pictures may differ from actual product depending on the computer model and software version 1 Right click over the Volume in the taskbar on the Desktop and click Play Device Alternatively click the Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Sound 2 Right click over the Speakers and select Properties 3 Select the SoundAlive t...

Страница 61: ... Start screen 2 Click Settings Display Color tone Sharp This will make the picture clear and sharp Standard Standard picture mode Movie Switch to this mode when the ambient lighting is dark or when watching movies Movie Bright This will make a darker scene brighter for distinction Read Suitable for reading electronic books No effect This is the default picture mode The screen brightness is automat...

Страница 62: ...evitable that there might be a small number of bad pixels A large number of bad pixels can cause problems in appearance but a small number of pixels doesn t affect the computer performance Therefore Samsung observes and manages the following dot principles Bright dot 2 or less Black dot 4 or less Combination of Bright and Dark 4 or less Instructions for Cleaning the LCD Clean the LCD panel with a ...

Страница 63: ...on the operating system Since the procedures for other Windows operating systems are similar use the computer referring to these descriptions The figures used for the description are of a representative model Therefore the figures may differ from the real ones Connecting to the Wired LAN 1 Connect the LAN adapter to the wired LAN port 2 Connect the LAN cable to the connected LAN adapter LAN adapte...

Страница 64: ... on your computer s Network Device 5 Select Internet Protocol Version 4 TCP IPv4 from the list of Network Components and click Properties The Network Component name may differ depending on the Operating System Installed To add a network component click Install in the screen shown in the figure above You can add clients services and protocols Wired Network ...

Страница 65: ...ck Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Network and Internet Network and Sharing Center and click on Change adapter settings in the left menu pane 2 Right click on the Wired Ethernet Connection and select Properties 3 Click Configure Power Management tab Select Allow this device to wake the computer then click OK Restart the system If the system wakes up from Sleep mode eve...

Страница 66: ...bernate mode restoring the network takes about 3 seconds When the network is restored it operates at 100Mbps 1Gbps When system is running on battery some time it may take a few second extra after inserting LAN cable to be able to connect to internet This symptom happen as a result of power saving feature to reduce battery consumption When system is running on battery the Wired LAN speed is decreas...

Страница 67: ...ions may not be provided or different functions may be provided The descriptions below are for computer models with a Wireless LAN card or device A Wireless LAN device is optional The pictures in this manual may differ from the actual product depending on your wireless LAN device model What is an Access Point AP An AP is a network device that bridges wired and wireless LANs and corresponds to a wi...

Страница 68: ... menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Network Connections icon a list of available APs appears If you select an AP to connect to the Connect button appears AP List 2 Click Connect If a network key is set for the AP enter the network key and then click OK For the network key please ask your network administrator 3 When the AP connection is completed Connected is displayed next to the corresponding AP You can n...

Страница 69: ...n is only supported for models with TPM security chip For more information refer to the online help for the program The program version described in this manual is subject to change and the screenshots and terms used in this manual may differ from the actual product Setting Up the TPM To use the TPM function you have to complete the following steps 1 Initializing the TPM chip Initializes the authe...

Страница 70: ...n use you have to decrypt any existing files and folders encrypted by the TPM function first Otherwise you will not be able to access the files and folders after re initialization 1 Restart the computer When the Samsung logo screen appears press the F2 key repeatedly 2 If the BIOS appears select the Security TPM Configuration Aptio Setup Utility Copy C 2012 American Megatrends Inc Supervisor Passw...

Страница 71: ...lly and the Samsung logo screen appears press the F2 key repeatedly 6 Select the Security TPM Configuration TPM State item and set the item to Enable Activate TPM State Security Chip State Aptio Setup Utility Copy C 2012 American Megatrends Inc Enabled Activate Clear Enabled Activate Deactivate Disable Clear TPM Device On 7 Select Exit to save the changes The computer automatically restarts Initia...

Страница 72: ...Install Now If the system software media is supplied with the product you can install the program by using the system software media only when supplied 4 After the installation if you click OK the computer restarts Method 2 1 Turn the computer on and immediately press the F4 key several times 2 After a moment the Recovery program runs Click System Software 3 When a pop up window appears to ask you...

Страница 73: ...ackup the emergency recovery file to an external storage device according to the instructions of the Initialization Wizard you can use the TPM security device more safely 3 Select a Security Platform Feature and set a basic user password 4 Complete the registration according to the instructions 5 The user registration for the TPM program has been completed You can encrypt files and folders by usin...

Страница 74: ... the following operating systems Windows 7 Professional Enterprise Ultimate Windows 8 Pro Enterprise Windows 8 1 Pro Enterprise 1 Right click over the folder or file to be encrypted and select Encrypt from the pop up menu 2 If the Confirm Attribute Changes window appears select the range to apply the encryption to and click OK This dialog box only appears when the folder is encrypted 3 In the user...

Страница 75: ...1 Right click over an encrypted folder file and select Decrypt from the pop up window 2 If the user authentication window appears enter the basic user password you entered when registering the user and click OK 3 The folder file is decrypted Using the virtual drive Personal Secure Drive PSD The virtual drive PSD is a virtual space to save and manage confidential data In the created virtual drive P...

Страница 76: ...er password 3 Click Next several times according to the instructions of the Initialization Wizard to finish the wizard When the virtual drive PSD is not loaded To use the virtual drive PSD the virtual drive PSD should be loaded first If it is not loaded you can load it according to the procedures below 1 Right click over the Security Platform icon in the system tray of the Taskbar and select Perso...

Страница 77: ...irtual drive If a virtual drive has been created you have to delete the virtual drive before deleting the existing authentication information saved on the TPM chip 1 Right click over and click Personal Secure Drive Create Manage 2 Click Next 3 Enter the password that you entered when registering the TPM program and click Next 4 Select Delete selected PSD and click Next 5 Select I want to permanent...

Страница 78: ...lick Yes to remove the program 3 If the Infineon Security Platform message appears click No 4 Click the File Explorer icon on the taskbar at the bottom of the desktop 5 In View Options Folder Options View Hidden files and folders item select the Show hidden files folders and drives option and click OK 6 Locate and delete the Infineon folder under the File Explorer Drive C ProgramData folder 7 Now ...

Страница 79: ...provided Third party software related services For descriptions about and service requests for third party software please contact the relevant manufacturer Some troubleshooting actions in response to service requests may not work depending on the software manufacturer Using the PhotoStudio app 1 On the Start screen select S PhotoStudio 2 Select a photo to edit 3 Select an editing mode from the lo...

Страница 80: ...o or Music folder are available for playback Move the selected file to a corresponding folder Move any subtitle file to the Video or Music folder Some files may not be played properly depending on the encoding type To play another video while playing the current video file 1 Right click on the screen or swipe inward from the top edge 2 Click or tap a file to play in the upper list z x Using the Mu...

Страница 81: ...HomeSync Lite You can use the computer as Cloud storage to save the uploaded files from Samsung mobile devices Specify a shared folder and get instant access to the content of the folder on the move For more information refer to the Help section of this application SideSync You can use SideSync to share and control the display between the computer and Samsung mobile devices or share files between ...

Страница 82: ...les before performing the update only when you are connected to the internet SW Update does not provide any updates for device drivers or software programs installed separately by the user Depending on the model the application may not be provided 1 Click the bottom left icon on the Start screen and click SW Update 2 The SW Update program runs Select the items that you want to update before procee...

Страница 83: ...ifferent version depending on the model 1 Click the bottom right icon on the Start screen and click Support Center 2 Support Center is activated and starts diagnosing your computer After the diagnosing process is finished the System Status menu displays a list of the current problems to be solved as shown FAQ for computer s major problems Diagnosing Computer and Troubleshooting Searching for compu...

Страница 84: ...BIOS Setup 84 Setting a Boot Password 86 Changing the Boot Priority 89 Battery 90 Chapter 4 Settings and Upgrade ...

Страница 85: ...ay cause your system to malfunction or crash take care when configuring the BIOS The functions of the BIOS setup are subject to change for product function enhancement purposes The BIOS Setup menus and items may differ depending on your computer model Entering the BIOS Setup 1 Turn the computer on Immediately press the F2 key several times 2 After a moment the BIOS setup screen appears The items i...

Страница 86: ...COM Version E00AAT 017 Aptio Setup Utility Copy C 2012 American Megatrends Inc Setup Menu Setup Items Help Help for the selected item appears automatically Setup Menu Description SysInfo This is a description about the basic specifications of the computer Advanced Using this menu you can configure the major chipsets and additional functions Security Used to configure security functions including p...

Страница 87: ...arged When you forget the User Password you can disable the Supervisor Password and the User Password is also automatically disabled The screen images and terms may differ from actual product depending on the computer model and driver version Setting a Supervisor Password If you set a Supervisor Password you need to enter the password when you turn the computer on or enter the BIOS Setup Setting o...

Страница 88: ...n turn the computer on but you cannot change the major settings of the BIOS Setup because you cannot enter the BIOS Setup This helps prevent unauthorized access to the major settings in the BIOS Setup menu Before configuring a user password a supervisor password must have been configured Deactivating the supervisor password also deactivates the user password In the Set User Password select and com...

Страница 89: ...ressing the computer Power button If you cannot change the hard disk drive password or the HDD Password Frozen message appears when entering the BIOS Setup and then selecting Security HDD Password press the Power button to turn the computer on again Deactivating the Password 1 Select on the password to be deactivated To unlock the admin password for instance press Set Supervisor Password 2 In the ...

Страница 90: ...ter the computer restarts press F2 several times 3 Enter the BIOS Setup Select the Boot menu in the BIOS Setup Aptio Setup Utility Copy C 2012 American Megatrends Inc Boot Device Priority Secure Boot Control On Fast BIOS Mode Off PXE OPROM Off 4 Set the Boot Device Priority Boot Option 1 item on the right screen to USB device Aptio Setup Utility Copy C 2012 American Megatrends Inc Boot Option Prio...

Страница 91: ...nt of this manual and operate and store the battery at room temperature Before using the computer for the first time make sure to connect the AC adapter and charge the battery completely The images used for the illustration are of a representative model therefore the images may differ from the the actual product You can use the computer while the battery is charging However this will extend the ba...

Страница 92: ... the current battery charge when the computer is turned off Connect or disconnect the AC adapter from the computer to view the current battery charge when the computer is turned off Battery Usage Time Information A battery is an expendable supply so when using it over a long time the capacity battery life is shortened If the battery life is reduced to under half of its initial time we recommend pu...

Страница 93: ...ll be extended Using the power management program This program helps you use the battery more efficiently and supports the power mode optimized for the operating environment 1 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Power Options Alternatively right click the power measuring device icon in the notification area of the taskbar and select Power Options 2...

Страница 94: ...ges and terms may differ from actual product depending on the computer model and driver version 1 Disconnect the AC power adapter after turning off the computer 2 Turn the computer back on and press the F2 key to enter the Setup screen 3 Select Advanced Smart Battery Calibration Aptio Setup Utility Copy C 2012 American Megatrends Inc Smart Battery Calibration CPU Power Saving Mode On Touch Pad Mou...

Страница 95: ...Chapter 5 Troubleshooting Recovering Backing up the Computer Optional 95 Reinstalling Windows Optional 102 Q A 105 ...

Страница 96: ...ws drive Back Up You can back up your entire Windows drive Recovery may not be provided or may be a different version depending on the model Some functions may differ slightly or be excluded depending on the version Refer to the program s Help section for more information For models whose hard disk or SSD capacity is less than 64 GB the Recovery program is not provided An ODD CD DVD drive etc is n...

Страница 97: ... the computer boots up Click the bottom left icon on the Start screen and click Recovery 2 If the program is running for the first time you need to agree to the User Agreement 3 If the initial menu screen appears click Recover Select a recovery point and click Recover If you set the User Data Maintenance to ON the computer is restored while maintaining the current user data 4 Recover is performed ...

Страница 98: ...ing up 1 To back up your computer to an external storage device connect the external storage device and select the relevant drive 2 Click Backup in the Recovery Home screen Select the drive to save and click Backup You cannot select a DVD drive Select the drive to save to 3 The backup process is performed based on the instructions Recovering Backing up the Computer Optional ...

Страница 99: ...mage is saved to an external storage device connect the device 2 Start Recovery and click Recover 3 Select a Recover Option and click Recover Select a point to recover 4 The recover is performed based on the screen instructions You can use your computer after the recover is completed Recovering Backing up the Computer Optional ...

Страница 100: ...ly to connect the hard disk and your computer 2 Start Recovery and click Disk copy 3 Select an option in Disk recovery Point and click Disk copy 4 The data on the current hard disk is saved to the new hard disk 5 If the data is completely saved open the hard disk cover at the bottom of your computer and replace the existing hard disk with the new one If you cannot open the cover at the bottom of t...

Страница 101: ...en select a drive to save to 2 Click Run 3 Perform the process by following the instructions to completely save the default factory status disk image to the external storage device Now disconnect the saved external storage device and store it separately To restore the computer settings to the factory default settings connect the external storage device that contains the disk image of your computer...

Страница 102: ...esh If your PC does not work properly you can restore your PC while keeping your media files such as your photo video and music files etc as well as your personal documents Remove You can remove all items in your PC and reinstall Windows again You should back up the files in the following folders before using the PC Recovery function since these files are not kept Windows Program files Program fil...

Страница 103: ...scriptions may differ depending on the operating system Reinstalling Windows may delete data files and programs saved on the hard disk drive Make sure to backup all important data Samsung Electronics shall not be held liable for any loss of data Reinstalling in Windows 1 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 2 If the Select Windows Installation window appears click Install Now When t...

Страница 104: ...s and programs some programs may not work properly after the upgrade 5 When a window appears asking for the location to install the operating system to select a disk drive partition and click the Next button Drive D includes an area to save the backup image used by Samsung Recovery Solution Installing Windows to drive C is recommended When previous Windows installation files are in the selected pa...

Страница 105: ...select I accept the license terms and then click Next This screen may not be displayed depending on the OS version 6 When the window asking for the installation type appears click Custom This screen may not be displayed depending on the OS version 7 When a window appears asking for the location to install the operating system to select the partition of the disk drive and then click the Next button...

Страница 106: ...city of the storage device HDD of the manufacturer is calculated assuming that 1KB 1 000 Bytes However the operating system Windows calculates the storage device capacity assuming that 1KB 1 024 Bytes and therefore the capacity representation of the HDD in Windows is smaller than the actual capacity The capacity representation in Windows may be smaller than the actual capacity because some program...

Страница 107: ...t does not have the Recovery program A You can restore PC settings using the Windows provided PC Recovery feature Refer to the Restore Functionality item in the Help section for more details Windows Related Q1 I cannot find the computer s Shut down button A Touchpad mouse Click Charms Settings Power Shut down Right click the Start button and then click Shut down or sign out Shut down Q2 The App di...

Страница 108: ... Then click uninstall Q5 How can I change the screen settings environment settings color and so on A Click Charms Settings Change PC Settings PC and devices You can set the OS settings such as the screen design etc To configure your computer in detail click the Charms menu in Desktop Settings Control Panel You can configure your computer in the same way as existing Windows systems Q6 Active X does...

Страница 109: ...een may overlap the text resulting in poor readability On the desktop right click an empty area and click Personalize Display Resize all items and then click Apply Display Related Q1 The Desktop displayed on the TV after connecting via the HDMI port does not fit the screen A Go to the Graphics Control Panel to adjust the screen settings For Intel graphics cards Right click over the Desktop and go ...

Страница 110: ...ay Device 2 Change the option to Digital Audio HDMI HDMI device HDMI Output or another option and click Set as Default Then click OK Others Q1 You can configure your computer in the same way as existing Windows systems A If you want to start your computer in DOS via a USB device set the Fast BIOS Mode item in the Advanced menu in the BIOS Setup to Disabled before using this feature ...

Страница 111: ...rmation 111 Replacement Parts and Accessories 113 Regulatory Compliance Statements 115 WEEE Symbol Information 127 Samsung Packaging Take Back Program 128 TCO Certified for corresponding models only 129 Product Specifications 130 Glossary 132 ...

Страница 112: ...ing to power your equipment is easily accessible in case of fire or short circuit If your computer has a voltage selector switch make sure that the switch is in the proper position for your area Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set u...

Страница 113: ... personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the casing is damaged The system performance changes The Instruction On Safety Operation of NotePC 1 When installing and operating devices please refer to safety requirements in the user manual 2 Devices ...

Страница 114: ...RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Laser Safety All systems equipped with CD or DVD drives comply with the appropriate safety standards including IEC 60825 1 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance St...

Страница 115: ...try where you use the computer For more information on power cord set requirements contact your authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set mus...

Страница 116: ...ntact during normal operation Some circumstances require restrictions on wireless devices Examples of common restrictions are listed on the next page Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane 802 11ABGN also known as wireless Ethernet or Wifi and Bl...

Страница 117: ...h that the antenna is very close or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate the radio or attempt to transmit data unless the antenna is connected if not the radio may be damaged Use in specific environments The use of wireless devices in hazardous locations is limited by the constraints posed by the safety directors of such environments ...

Страница 118: ...st accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre...

Страница 119: ...to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to r...

Страница 120: ... are conducted using standard operating positions accepted by the FCC with the wireless transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so...

Страница 121: ...4G band or 5G band Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4GHz 5GHz Band may be present embedded in your notebook system This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in Canada if an...

Страница 122: ...ntenna that is installed outdoors is subject to licensing Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service Brazil Este produto esta homologado pela ANATEL de acordo com os procedimentos regulamentados pela Resolucao 242 2000 e atende aos requisitos tecnicos aplicados Este...

Страница 123: ...omputer low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4GHz 5GHz band may be present embedded in your notebook system which is intended for home or office use This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qua...

Страница 124: ...osiciones aplicables o exigibles de la Directiva 1999 5 CE Ελληνική Greek ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Samsung ΔΗΛΩΝΕΙ ΟΤΙ Notebook PC ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999 5 ΕΚ Français French Par la présente Samsung déclare que l appareil Notebook PC est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE...

Страница 125: ...požiadavky a všetky príslušné ustanovenia Smernice 1999 5 ES Suomi Finnish Samsung vakuuttaa täten että Notebook PC tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen Svenska Swedish Härmed intygar Samsung att denna Notebook PC står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av...

Страница 126: ...where you purchased your product European Economic Area Restrictions Local Restriction of 802 11b 802 11g Radio Usage Note to integrator The following statements on local restrictions must be published in all end user documentation provided with the system or product incorporating the wireless product Due to the fact that the frequencies used by 802 11b 802 11g wireless LAN devices may not yet be ...

Страница 127: ...re à 300m un enregistrement auprès de l IBPT est requise Pour une utilisation publique à l extérieur de bâtiments une licence de l IBPT est requise Pour les enregistrements et licences veuillez contacter l IBPT Pour les autres langues reportez vous aux modes d emploi correspondants France The low band 5 15 5 35 GHz is for indoor use only RTC CAUTION CAUTION Danger of explosion if battery is incorr...

Страница 128: ... Helpline numbers 18002668282 180030008282 Pb Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked the chemical symbols Hg Cd or Pb indicate that the battery ...

Страница 129: ...ll the following number for the locations nearest you CRT Processing LLC 877 278 0799 Kathy Severson Logistics contact Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to our website www samsung com recyclingdirect Or call 877 278 0799 Samsung Packaging Take Back Program ...

Страница 130: ... reduced risk of eye strain Several requirements within the area of luminance contrast resolution and color Designed with the option to connect an external display keyboard and mouse recommended when working with a notebook or netbook for longer periods Ergonomic keyboard design for ease of use and good readability Fully tested according to rigorous safety standards Low Electric and Magnetic field...

Страница 131: ...C Rating Input 100 240VAC 50 60Hz Output 19VDC 2 1A PC Rating 19VDC 2 1A 40W Optional components may not be provided or different components may be provided depending on the computer model The system specifications are subject to change without notice The Storage device capacity of a computer in which Recovery is installed is represented as smaller than the product specification For 13 3 inch mode...

Страница 132: ...rosoft Corporation The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries All other product or company names mentioned herein are registered trademarks of their respective companies ENERGY STAR Partner As an ENERGY STAR Partner SAMSUNG has determined that this product meet...

Страница 133: ... used nowadays This computer uses DDR SDRAM Device Manager An administrative tool used to manage computer devices You can add or remove hardware or update a device driver using the Device Manager DHCP Dynamic Host Configuration Protocol This refers to automatically allocating IP addresses to the users on the network by the network administrators Direct X An application interface developed to enabl...

Страница 134: ...refers to a small image that represents a file that users can use IEEE802 XX This is a set fo specifications developed by the 802 committee of IEEE for the LAN connection method called XX LAN Local Area Network A communications network connecting computers printers and other devices within a local area such as within a building A LAN enables all connected devices to interact with other devices on ...

Страница 135: ... A protocol is a set of rules used by computers to communicate with each other across a network A protocol is a convention or standard that controls or enables the connection communication and data transfer between computing endpoints It defines the data transmission procedures and the transmission medium for more efficient network functions Quick Launch This refers to a toolbar that can be config...

Страница 136: ...dress system separated into each byte 8 bits by a dot and each byte is represented as a decimal number USB Universal Serial Bus This refers to a serial interface standard developed to replace the conventional interface standards such as Serial and PS 2 The data transmission specifications are one of the interface standards used to connect a computer to peripheral devices These specifications inclu...

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