23
7. Reference
7-2 Customer inquiry cases and countermeasures
Symptom
Cause
Countermeasures
The oven works
automatically
whenever the power
is turned on.
It may happen due
to power failure or
abnormal voltage.
It may happen when
the door does not close
completely.
Connect the power plug three seconds after
disconnecting the power plug.
Close the door completely => Press the Cancel button
=> Press the Start button.
Heating
In many cases, it
may happen when
the power level is
incorrectly set.
It may happen when
the door does not close
completely.
It may happen when
the oven is out of order.
Select HIGH/MEDIUM/LOW by pressing the Power
Level button.
-
MEDIUM/LOW: This function is used to cook the food
slowly.
Close the door completely. => Press the Cancel
button. => Press The Start button.
Contact the nearest Samsung after-sales service
center.
Ground
Ground problem may
happen when the oven
is placed in a humid
area and the over is
not grounded.
Ground is not provided
by an extended electric
outlet.
If the oven is placed in a humid area, buy an electric
wire in a store selling electrical products. (Electric
wires for home use are also allowed) Ground the oven
through the electric wire.
Buy an electric wire in a store selling electrical
products. (Electric wires for home use are also
allowed) Ground the oven through the electric wire.
The oven sometimes
beeps.
The oven beeps every
minute unless the food
is in the oven after
the food is cooked
completely.
The oven occasionally
beeps during cooking.
Open and close the door again. (Beeping sounds
indicate that the food is ready to be removed from the
oven after cooking is complete.)
Strange popping
sounds are produced
ZKLOH¿VKLVFRRNHG
6LQFH¿VKLVVDOW\DQG
maintains its moisture,
it is cooked while
making a series of soft
popping sounds. (The
liquid may come out of
WKH¿VKZKHQWKH¿VKLV
cooked.)
)RRGZLWKERQHVVXFKDV¿VKHJPDFNHUHODQGSRUN
(e.g. pork chops) is cooked while making a series of
soft popping sounds. Wrap the food completely so that
food particles or spattered oils do not stick to the oven
ZDOOVRUÀRRU
