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11. Reference
11-2 Customer inquiry cases and countermeasures
Symptom
Cause
Countermeasures
Air is evacuated from
the oven.
•
The vent of the oven
is designed to be
placed on the bottom
of the product, and air
is evacuated from the
oven.
•
In the past, the vent was placed on the back panel of
the oven. Since the oven was placed near the wall of
a kitchen, the wall behind the oven was discolored.
Thus, the vent of a new oven is placed on the bottom
of the product, and air is evacuated from the oven.
The oven works
automatically
whenever the power
is turned on.
•
It may happen due
to power failure or
abnormal voltage.
•
It may happen when
the door does not close
completely.
•
Connect the power plug three seconds after
disconnecting the power plug.
•
Close the door completely => Press the Cancel button
=> Press the Start button.
Heating
•
In many cases, it
may happen when
the power level is
incorrectly set.
•
It may happen when
the door does not close
completely.
•
It may happen when
the oven is out of order.
•
Select HIGH by rotating the Cooking Power Control
knob.
-
KEEP WARM: This function is used to warm the
cooked food for a certain time period, not to heat the
food.
-
MEDIUM/LOW: This function is used to cook the food
slowly.
•
Close the door completely. => Press the Cancel
button. => Press the Start button.
•
Contact the nearest Samsung after-sales service
center.
Ground
•
Ground problem may
happen when the oven
is placed in a humid
area and the over is
not grounded.
•
Ground is not provided
by an extended electric
outlet.
•
If the oven is placed in a humid area, buy an electric
wire in a store selling electrical products. (Electric
wires for home use are also allowed) Ground the oven
through the electric wire.
•
Buy an electric wire in a store selling electrical
products. (Electric wires for home use are also
allowed) Ground the oven through the electric wire.
Turn table
occasionally rotates
in reverse order.
•
Turntable has been
designed to rotate in
either direction since
1994.
•
In the past, the gear of the turntable was easily worn
by turning it during cleaning. Now, the turntable of the
oven is designed to rotate in both directions to prevent
damage during cleaning. (Rotation direction is set
when the oven initially operates.)
The oven sometimes
beeps.
•
The oven beeps every
minute unless the food
is in the oven after
the food is cooked
completely.
•
The oven occasionally
beeps during cooking.
•
Open and close the door again. (Beeping sounds
indicate that the food is ready to be removed from the
oven after cooking is complete.)
