4-1-5. My computer won’t connect
The Problem
Try this!
The "Mode Not Supported"
message appears.
Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but there is
no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
4-1-6. I can’t connect to the Internet
The Problem
Try this!
The wireless network
connection failed.
Confirm your wireless modem/router is on and connected to the Internet.
Reset your wireless modem/router by turning it off, waiting for 15 seconds, and then
turning it on again. Run Network Setup (
MENU
>
Network
>
Network Settings
).
The software update over the
Internet has failed.
Check the network connection status (
MENU
>
Network
>
Network Status
).
If the TV is not connected to a network, connect to a network.
The upgrade stops if you already have the latest software version.
4-1-7. I am having trouble launching/using apps
The Problem
Try this!
I launched an app, but it’s in
English.
How can I change the
language?
Languages supported by the app may be different from the user interface language.
The ability to change the language depends on the service provider.
My application is not working.
Check with the service provider.
Refer to the help section on the application service provider’s website.
4-1-8. My file won’t play
The Problem
Try this!
Some files can’t be played.
This problem may occur with high-bitrate files. Most files can be played back, but
you might experience problems with high-bitrate files.
4-1-9. I want to reset the TV
Reset
Path
Description
Reset Settings
MENU
>
Support
>
Self Diagnosis
>
Reset
Reset
Picture
,
Sound
,
Channel
,
Smart Hub
, and all other
settings, except for the network settings, default settings.
Resetting Smart
Hub
MENU
>
Smart Hub
>
Smart Hub Reset
Resets all Smart Hub settings to their factory defaults and
deletes all information related to Samsung accounts, linked
service accounts, Smart Hub service agreements, and Smart
Hub applications.
4-5
4. Troubleshooting
