Troubleshooting 126
Power and Charging Problems
Power and Charging Problems
Problem
Description Solution
My correspondent cannot hear me
speaking
•
Be sure that you switched on the
microphone.
•
Make sure that the phone is close enough
to your mouth. The microphone is located
at the bottom of the phone.
The audio quality of the call is poor
•
Adjust the voice volume by pressing
/
.
•
Check the signal strength indicator on the
display (
); the number of bars
indicates the signal strength, from strong
to weak.
•
Try moving the phone slightly or moving
closer to a window if you are in a building.
Calls to and from the phone are not
connected properly, and are easily
disconnected
•
Signals from the network are weak. Move
to another area.
•
Touching the antenna area on the top of
the phone may lower the call quality.
•
Be careful not to touch the antenna area
while using the phone.
Problem
Description Solution
The phone malfunctions or does not
function
•
Remove the battery and then replace it.
•
Turn on the phone. If the problem persists,
contact a Samsung service
representative.
