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17

English

Cl

eaning and Maint

enanc

e

Troubleshooting

Refer to the following chart if the air conditioner operates abnormally. This may save time and 

unnecessary expense.

Problem

Solution

The air conditioner 

does not operate 

immediately after it 

has been restarted.

•  Because of the protective mechanism, the appliance does not start 

operating immediately to keep the unit from overloading. The air 

conditioner will start in 3 minutes.

The air conditioner
does not work at
all.

• 

Check power status and then operate the air conditioner again.

•  Check if the circuit breaker is switched off.
• 

Check if there is a power failure.

•  Check your fuse. Make sure it is not blown out.

The temperature 

does not change.

• 

Check if you selected Fan mode. 

  Press the 

Mode

 button on the remote control to select another mode.

The cool (warm)
air does not come
out of the air
conditioner.

•  Check if the set temperature is higher (lower) than the current 

temperature. Press the

 Temperature

 button on the remote control to 

change the set temperature. Press the 

Temperature

 button to decrease 

or increase the temperature.

•  Check if the air filter is blocked by dirt. Clean the air filter every two 

weeks.

•  Check if the air conditioner has just been turned on. If so, wait 3 

minutes. Cool air does not come out to protect the compressor of the 

outdoor unit.

• 

Check if the air conditioner is installed in a place with a direct exposure 

to sunlight. Hang curtains on windows to boost cooling efficiency.

•  Check if the cover or any obstacle is not near the outdoor unit.
• 

Check if the refrigerant pipe is too long.

•  Check if the air conditioner is only available in Cool mode.
•  Check if the remote control is only available for cooling model.

The fan speed does 

not change.

• 

Check if you selected Auto or Dry mode.

  The air conditioner automatically adjusts the fan speed to Auto in Auto/

Dry mode.

Timer function does
not set.

• 

Check if you press the 

Power

 button on the remote control after you 

have set the time.

Odors permeate in
the room during
operation.

• 

Check if the appliance is running in a smoky area or if there is a smell 

entering from outside. Operate the air conditioner in Fan mode or open 

the windows to air out the room.

Содержание AJ NBNDEH Series

Страница 1: ...Airconditioner Usermanual AJ NBNDEH Thank you for purchasing this Samsung air conditioner Before operating this unit please read this user manual carefully and retain it for future reference ...

Страница 2: ...and preparing accessories Step 2 Choosing the installation location Step 3 Optional Insulating the body of the indoor unit Step 4 Installing the indoor unit Step 5 Purging inert gas from the indoor unit Step 6 Cutting and flaring the pipes Step 7 Connecting the assembly pipes to the refrigerant pipes Step 8 Performing the gas leak test Step 9 Insulating the refrigerant pipes Step 10 Installing the...

Страница 3: ...nt or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailerwhere they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Bus...

Страница 4: ...Hazards or unsafe practices that may result in severe personal injury or death CAUTION Hazards or unsafe practices that may result in minor personal injury or property damage Follow directions Do NOT attempt Make sure the machine is grounded to prevent electric shock Cut off the power supply Do NOT disassemble FOR INSTALLATION WARNING Use the powerline with the powerspecifications of the product o...

Страница 5: ... not install this appliance in a humid oily ordusty location in a location exposed to direct sunlight and water rain drops Do not install this appliance in a location where gas may leak This may result in electric shock or fire Neverinstall the outdoorunit in a location such as on a high external wall where it could fall If the outdoor unit falls it may result in injury death or property damage Th...

Страница 6: ...heating operation in the outdoor unit may overflow and result in property damage In particular in winter if a block of ice falls it may result in injury death or property damage FOR POWER SUPPLY WARNING When the circuit breakeris damaged contact yournearest service centre Do not pull orexcessively bend the powerline Do not twist ortie the powerline Do not hook the powerline overa metal object plac...

Страница 7: ...itioner please contact yournearest service centre Failing to do so may result in problems with the product water leakage electric shock or fire A delivery service for the product is not provided If you reinstall the product in another location additional construction expenses and an installation fee will be charged Especially when you wish to install the product in an unusual location such as in a...

Страница 8: ... inserting their fingers into the product Do not strike orpull the airconditionerwith excessive force This may result in fire injury or problems with the product Do not place an object nearthe outdoorunit that allows children to climb onto the machine This may result in children seriously injuring themselves Do not use this airconditionerforlong periods of time in badlyventilated locations orneari...

Страница 9: ...t or injury Do not operate the appliance with wet hands This may result in electric shock Do not sprayvolatile material such as insecticide onto the surface of the appliance As well as being harmful to humans it may also result in electric shock fire or problems with the product Do not drink the waterfrom the airconditioner The water may be harmful to humans Do not apply a strong impact to the rem...

Страница 10: ...coloration deformation damage electric shock or fire Before cleaning orperforming maintenance unplug the airconditioner from the wall socket and wait until the fan stops Failing to do so may result in electric shock or fire CAUTION Take care when cleaning the surface of the heat exchangerof the outdoor unit since it has sharp edges To avoid cutting your fingers wear thick cotton gloves when cleani...

Страница 11: ...4 03 01 01 Display 02 Airflow blade Airoutlet inside Wind Free panel You can use the Wind Free Cooling function when the Cool Dry orFan mode is running Referto the remote control manual for product operation 03 Airintake 04 Airfilter underthe grille Indication Function On Off operation indicator Removing frost indicator Timer indicator Filter cleaning indicator Remote control sensor ...

Страница 12: ...nerwill stop Dry mode 18 C to 32 C Condensation may occur on the indoor unit with risk to have eitherwater blow off or drop on the floor CAUTION If you use the air conditioner at a relative humidity above 80 it may cause a formation of condensation and a leakage of water on the floor The standardized temperature for heating is 7 C If the outdoor temperature drops to 0 C or below the heating capaci...

Страница 13: ...or organic solvents such as thinner kerosene and acetone to clean the surfaces Do not attach any stickers on the surfaces because this may cause damage When you clean the heat exchanger on the indoor unit you need to disassemble the indoor unit Therefore you must contact the local service center for help Cleaning the outdoorunit heat exchanger Spraywaterto clean the dust CAUTION The heat exchanger...

Страница 14: ...r filter from the indoor unit 2 Cleaning the air filter Clean the air filterwith a vacuum cleaner or soft brush If dust is too heavy then rinse it with running water and dry it in a ventilated area CAUTION Do not scrub the air filterwith a brush or other cleaning utensil This may damage the filter NOTE If the air filter dries in a humid area it may produce offensive odours Clean it again and dry i...

Страница 15: ...te control Press the Filter Reset button Indoor unit with the wireless remote control Press the Options button or Filter Reset Blinking press the SET button NOTE The filter reset indicator blinks when the air filter should be cleaned If the angle of the air flow blade is changed by opening the front grille for installation or maintenance of the indoor unit be sure to turn off and then on the auxil...

Страница 16: ...onths Required Replace the remote control batteries At least once a year Outdoor unit Clean the heat exchanger on the outside of the unit Once every 4 months Required Clean the heat exchanger on the inside of the unit Once a year Required Clean the electric components with jets of air Once a year Required Verify that all the electric components are firmly tightened Once a year Required Clean the f...

Страница 17: ...hange the set temperature Press the Temperature button to decrease or increase the temperature Check if the air filter is blocked by dirt Clean the air filter every two weeks Check if the air conditioner has just been turned on If so wait 3 minutes Cool air does not come out to protect the compressor of the outdoor unit Check if the air conditioner is installed in a place with a direct exposure to...

Страница 18: ...is not working Check if your batteries are depleted Make sure batteries are correctly installed Make sure nothing is blocking your remote control sensor Check that there are strong lighting apparatus near the air conditioner Strong light which comes from fluorescent bulbs or neon signs may interrupt the electric waves The air conditioner does not turn on or off with the wired remote control Check ...

Страница 19: ...tions forwhich it has been designed the indoor unit is not suitable to be installed in areas used for laundry Do not use the units if damaged If problems occur switch the unit off and disconnect it from the power supply In order to prevent electric shocks fires or injuries always stop the unit disable the protection switch and contact SAMSUNG s technical support if the unit produces smoke if the p...

Страница 20: ...nnected to the same electric lines Always verify that the cut off and protection switches are suitably dimensioned Verify that the air conditioner is connected to the power supply in accordance with the instructions provided in the wiring diagram included in the manual Always verify that electric connections cable entry section of leads protections are compliant with the electric specifications an...

Страница 21: ...he chosen location is well drained The indoor unit must be installed such that it is beyond public access and is not touchable by users Do not install the airconditionerin following places Place where there is mineral oil or arsenic acid Resin parts flame and the accessories may drop orwater may leak The capacity of the heat exchanger may reduce or the air conditioner may be out of order The place...

Страница 22: ... applicable to Wind Free models 580 585 Celling opening 500 Suspension position 580 585 Celling opening 500 Suspension position 620 620 Model AJ016NBNDEH AJ020NBNDEH AJ026NBNDEH AJ035NBNDEH AJ052NBNDEH Net dimension W D H mm 575 X 575 X 250 Liquid pipe connection mm Ø6 35 1 4 Gas pipe connection mm Ø9 52 3 8 Ø12 70 1 2 Drain hose connection mm VP20 outer diameter Ø25 inner diameter Ø20 ...

Страница 23: ...ndoor unit to avoid the possibility of breakage You must hold the hanger plate on the corner and carry the indoor unit Step 3 Optional Insulating the bodyof the indoorunit If you install a cassette type indoor unit on the ceiling when temperature is over 27 C and humidity is over 80 you must apply an extra10 mm thick polyethylene insulation or a similar type of insulation to the body of the indoor...

Страница 24: ...nsion bolt If the length of the suspension bolt is more than 4 9 ft 1 5 m you are required to prevent vibration 4 Screw eight pairs of nuts and washers to the suspension bolts making space for hanging the indoor unit CAUTION You must install all of the suspension rods It is important to leave sufficient space in the false ceiling to allow access for maintenance or repairs to the drainage pipe conn...

Страница 25: ...d pipe holder 2 If you wish to shorten the pipes cut them with a pipe cutter ensuring that the cut edge remains at a 90 angle to the side of the pipe Refer to the illustrations below for examples of edges cut correctly and incorrectly Pipe cutter Pipe 90 Oblique Rough Burr 3 To prevent any gas from leaking out remove all burrs at the cut edge of the pipe using a reamer 4 Slide a flare nut on to th...

Страница 26: ...the floor and to improve the efficiency of the unit 3 Cut off any excess foam insulation 4 Make sure that there are no cracks orwaves on the bent area 5 It would be necessary to double the insulation thickness 10 mm or more to prevent condensation even on the insulatorwhen if the installed area is warm and humid CAUTION Connect the indoor and outdoor units using pipes with flared connections not s...

Страница 27: ...on tightlywithout any gaps 3 Finish wrapping insulating tape around the rest of the pipes leading to the outdoor unit 4 The pipes and electrical cables connecting the indoor unit with the outdoor unit must be fixed to the wall with suitable ducts CAUTION Make sure that all refrigerant connection must be accessible for easy maintenance and detachment Install the insulation not to get wider and use ...

Страница 28: ... a dormitory and studio or near an exit that opens and closes frequently Places where the pipes are installed that are highly humid due to a lack of ventilation Step10 Installing the drain hose and drain pipe 1 Push the supplied drain hose as far as possible over the drain socket 2 Tighten the metal clamp as shown in the picture 3 Wrap the supplied large sealing pad over the metal clamp and drain ...

Страница 29: ... Under gradient Ceiling Do not apply force to the piping on the unit side when connecting the drain hose The hose should not be allowed to hang loose from its connection to the unit Fasten the hose to a wall frame or other support as close to the unit as possible Support pieces 1 to 1 5 m 1 100 or more Ceiling Install horizontally Indoor unit Be horizontal Flexible hose Max allowable axis gap Indo...

Страница 30: ...nly in the Cool mode you can check the correct operation of the drain pump When the electric cable connection has not been completed Remove the control box cover of the indoor unit Connect the power supply 220 240V 50 Hz to the L and N terminals Reassemble the control box cover and turn on the indoor unit CAUTION When the float switch is not detected due to insufficient water on the drain pan the ...

Страница 31: ... Route the connection cord through the side of the indoor unit and connect the cable to the terminals refer to the figure below 3 Route the other end of the cable to the outdoor unit through the ceiling the hole on the wall 4 Reassemble the electrical component box cover carefully tightening the screw Indoor Unit 1 L 2 N F2 F1 Outdoor Unit Indoor Power Main power cable Communication cable Cable Ti...

Страница 32: ...onsider another power supplying method The circuit breaker MCCB ELB should be considered more capacity if many indoor units are connected from one breaker Use round pressure terminal for connections to the power terminal block Forwiring use the designated power cable and connect it firmly then secure to prevent outside pressure being exerted on the terminal board Use an appropriate screwdriverfor ...

Страница 33: ...ith the insulation tape twice or more and position your contraction tube in the middle of the insulation tape Three or more layers of insulation are required Method 1 Method 2 Insulation tape 35 mm 40 mm Insulation tape 6 Apply heat to the contraction tube to contract it Contraction tube 7 After tube contraction work is completed wrap it with the insulation tape to finish Insulation tape CAUTION M...

Страница 34: ... High Temp and Low Temp buttons simultaneously insert the batteries into the remote control c Make sure that you are entered to the mode for setting the options 2 Set the option values CAUTION The total number of available options are 24 SEG1 to SEG24 Because SEG1 SEG7 SEG13 and SEG19 are the page options used by the previous remote control models the modes to set values for these options are skip...

Страница 35: ...he SEG4 value by pressing the Low Fan button repeatedly until the value you want to set appears on the remote control display SEG4 b Set the SEG5 value by pressing the High Fan button repeatedly until the value you want to set appears on the remote control display When you press the Low Fan or High Fan button values appear in the following order SEG5 4 Press the Mode button Dry and On appear on th...

Страница 36: ...control display When you press the Low Fan or High Fan button values appear in the following order SEG10 8 Press the Mode button Heat and On appear on the remote control display 9 Set the SEG11 and SEG12 values a Set the SEG11 value by pressing the Low Fan button repeatedly until the value you want to set appears on the remote control display SEG11 b Set the SEG12 value by pressing the High Fan bu...

Страница 37: ...g the Low Fan button repeatedly until the value you want to set appears on the remote control display SEG16 b Set the SEG17 value by pressing the High Fan button repeatedly until the value you want to set appears on the remote control display When you press the Low Fan or High Fan button values appear in the following order SEG17 14 Press the Mode button Dry and Off appear on the remote control di...

Страница 38: ... you want to set appears on the remote control display When you press the Low Fan or High Fan button values appear in the following order SEG22 18 Press the Mode button Heat and Off appear on the remote control display 19 Set the SEG23 and SEG24 values a Set the SEG23 value by pressing the Low Fan button repeatedly until the value you want to set appears on the remote control display SEG23 b Set t...

Страница 39: ... Power button again 5 Check whether the air conditioner operates in accordance with the option values you have set a Reset the indoor unit by disconnecting and then reconnecting the power cable of the indoor unit or by pressing the RESET button on the outdoor unit b Remove the batteries from the remote control insert them again and then press the Power button on the remote control Setting the indo...

Страница 40: ...digit 1 Main address setting mode Option SEG7 SEG8 SEG9 SEG10 SEG11 SEG12 Explanation Page Reserved Setting RMC address Reserved Group channel 16 Group address Indication and details Indication Details Indication Details Indication Details Indication Details 1 0 No RMC address RMC1 1 F RMC2 1 F 1 RMC address setting mode You must set RMC address setting mode when using the centralized Control CAUT...

Страница 41: ...he output of external control S Plasma ion BuzzerControl Hours offilterusage SEG19 SEG20 SEG21 SEG22 SEG23 SEG24 3 Individual control with remote control Heating setting compensation offset Dewremoval operation inwindfree mode Motion detection sensor Reserved Even if you set the Use of drain pump SEG8 option to 0 it is automatically set to 2 the drain pump is used with 3 minute delay If you set th...

Страница 42: ... SEG11 SEG12 Explanation Page Use of drain pump Reserved Reserved Reserved Remote control Indication and details Indication Details Indication Details Indication Details 1 0 Disuse 0 Slave 1 Use 2 Usewith 3 minute delay 1 Master Option SEG13 SEG14 SEG15 SEG16 SEG17 SEG18 Explanation Page Use of external control Setting the output of external control S Plasma ion Buzzercontrol Maximum filterusage t...

Страница 43: ...erved Indication and details Indication Details Indication Details Indication Details Indication Details 3 0 or1 channel1 0 Default 1 0 Default Maintain blade status in windfree mode 2 channel 2 1 2 C 3 channel 3 2 5 C 1 Cooling operation by opening the blade 4 channel 4 1 Default setting value 2 C 2 If you input a number other than 0 4 of the individual control of the indoor unit SEG20 the indoor...

Страница 44: ...etails 0 D Option type 0 to F Tens position value 0 to 9 Units position value 0 to 9 New value 0 to F Example Changing the Buzzer control SEG17 option of the installation options to 1 disuse Option SEG1 SEG2 SEG3 SEG4 SEG5 SEG6 Function Page Mode Type of the option to change Tens position of the option number Units position of the option number Newvalue Indication 0 D 2 1 7 1 CAUTION If your indoo...

Страница 45: ...rature sensor Error of the discharge temperature sensor X X No communication for 2 minutes between indoor and outdoor unit communication errorfor more than 2 minutes X X Error of outdoor unit Error of the terminal block thermal fuse Open X Detection of the float switch X X EEPROM error EEPROM option error Motion detect sensor error X X Mixed operatiion error X X X Outdoorvalve clogging error X Mis...

Страница 46: ...ort CAMBODIA 855 23 993232 1800 20 3232 Toll free www samsung com th support LAOS 856 214 17333 www samsung com th support MALAYSIA 1800 22 8899 HHP 1800 88 9999 OTH 603 7713 7420 Overseas contact www samsung com my support INDONESIA 021 5699 7777 0800 112 8888 All Product Toll Free 0800 112 7777 Only for HHP Toll Free www samsung com id support PHILIPPINES Only for HHP PRODUCT GALAXY just dial 42...

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