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4. Trouble shooting

4. Trouble shooting

4.1. General spec

Tools used for repairing the product.

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System Diagnostics Disk

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MS-DOS Booting Disk

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System Diagnostics Card

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Screwdrivers (+, —)

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Tweezers

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Multi-meter

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Oscilloscope

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Logic Analyzer

Replace Units (FRU: Field Replaceable Unit)

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DDR3 RAM Module

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2.5" SATA HDD

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ODD – Super multi Dual layer drive or DVD Combo Drive or Etc.

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Wireless LAN Module

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Key Board

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System Fan

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Touch Pad

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LCD Panel

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Camera Module

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Main Board

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Harness Cable

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- Touchpad FFC, MainboardFFC, LCD+Camera Cable, Wireless LAN Antenna 2types, Mic, Power-in

4-1

Содержание 70G7C

Страница 1: ...00G7C SERVICEMANUAL 70G7C Contents 1 Precaution 2 Introduction 3 Desassembly and Reassembly 4 Trouble shooting 5 System Wire Diagram Refer to the service manual in the GSPN see the rear cover for more information ...

Страница 2: ...2 8 System Setup Bios Setup 2 31 2 9 Main Board Information 2 37 3 Desassembly and Reassembly 3 1 3 1 MainSystem 3 1 3 2 LCD Part 3 4 4 Trouble shooting 4 1 4 1 General spec 4 1 4 2 Debugging Flow Chart 4 2 4 3 System Diagnosis 4 5 4 4 Diagnostic Program 4 6 4 5 Hardware Troubleshooting 4 8 4 5 1 LCD 4 8 4 5 2 Main System 4 10 4 6 RTC Battery Reset 4 17 4 7 CPU FAN Control 4 18 4 8 Battery Use tim...

Страница 3: ...e wall outlet Electricity leakage may cause electric shock DEVICE UNDER TEST READING SHOULD NOT BE ABOVE 0 5mA LEAKAGE CURRENT TESTER TEST ALL EXPOSED METAL SURFACES 2 WIRE CORD ALSO TEST WITH PLUG REVERSED USING AC ADAPTER PLUG AS REQUIRED EARTH GROUND Figure 1 1 Leakage Current Test Circuit 6 Do not spray water on to the product to clean it There is a danger of electric shock or fire and it may ...

Страница 4: ...touch the pin of an IC and carefully insert the IC into the black plastic package e When inserting an IC into a PCB be careful with the direction of the IC When installing an IC in the wrong direction it might become damaged f When carrying an IC package the IC with conducting material such as aluminum foil or conducting sponge so as to keep the voltage level of each of the terminals the same g Si...

Страница 5: ...und to an exclusive ground terminal or metal water pipe Connect the ground cable to the ground terminal at the rear of the main body To ground the product connect the ground terminal of the product to a metal water pipe wall outlet or exclusive ground terminal with an electric wire equal to or thicker than 18 Never ground the product to a PVC water pipe phone line TV radio antenna aluminum window ...

Страница 6: ...ollow the instructions below 1 Perform the repair in a location without static electricity 2 Touch your hands to a metal water pipe or some metal object connected to the ground to discharge any static Electricity from your body before handling the parts 3 Touch only the edges of the board if possible 4 Do not touch any parts unless absolutely necessary 5 Disassemble the parts on the anti static el...

Страница 9: ...ry reliability compatibility verification is complete Memory Modules 4 GB SODIMM 8 GB SODIMM 16 GB SODIMM Sockets 4 slot SODIMMs Display and Graphics LCD 17 3 FHD 16 9 Glare Vendor Samsung LCD Type LED LCD with Glare LCD Viewable Area 381 888 H x 214 812 V 17 3 diagonal LCD Panel TN LCD Resolution FHD 1920 x 1080 Pixel Pitch 0 2175 H x 0 2088 V TYP Viewing angle Horizontal 65 65 Vertical 45 50 TYP...

Страница 10: ...C Sound effect Dolby Internal Interfaces Embedded stereo speakers integrated mono microphone Speaker Power Rating 2 speakers x 2 W with enclosure each Woofer 3W External Interfaces Microphone Headphone SPDIF NOT SUP Controls Keyboard volume control Microphone Type 1 integrated mono microphone Sensitivity 42dB 0dB 1V Pa at 1KHz Output impedace Max 2 200 Ohm at 1KHz Noise supression Noise supression...

Страница 11: ...8GB Optical Driver Modules Optical Disk Driver Blue ray Combo Drive 1 Blue ray Read only SATA2 Interface Vendor TSST PLDS Module type 12 7 mm Fixed type S ATA Speed 4x BD R BD RE 2x BD R DL BD RE DL 5x DVD RAM 8x DVD R 6x DVD R DL 8x DVD RW 6x DVD RW 24x CD R RW 8xDVD 24x CD Average Access Time BD 250 400ms DVD 150 350ms CD 150 170ms Weight 175g 5g S W Supplied Cyberlink Media Suite 8 Bluray Disc ...

Страница 12: ...r Intel Interface PCIe WLAN USB Bluetooth I O Interface Memory card slot Memory card chip 7 in 1 RTS5209 Vendor Realtek Support SD SDHC SDXC XD MMC Memorystick Memorystick Pro tested up to 32GB Size 27mm 5mm I O Ports USB Port 2 x USB 2 0 ports and 2 x USB 3 0 ports incl 1 Chargeable VGA Port 1 CRT Audio Jacks HeadPhone out MIC in LAN RJ45 TV 1 HDMI 15mm 6mm 1DP 16mm 7mm Security Kensington Lock 8...

Страница 13: ...pter Rating Input 100 VAC 240 VAC 1 5A Adapter Rating Output 19 0 VDC 10 5A System Dimensions Dimensions W X D X H W409 84 x L284 8 x H32 99 52 6 Weight 3 81KG 3 4KG without battery Condition SM DL 8cell battery 2 5 500GB HDD Package Dimensions W X D X H Package Weight 6 6 kg Condition SM DL 8cell battery 2 5 500GB HDD Materials PC ABS Design LCD Back NCVM Safe plastic film support LCD Front UV Co...

Страница 14: ...troduction Accessories Accessories in the box Battery Adapter Power Code Installation Guide paper OS CD S W Media TCO Sheet 3D glasses option rechargeable 2 8 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 15: ...D 500GB 1 5TB SATA 5400 7200rpm 500GB 2TB SATA 5400 7200rpm ODD Super Multi Bluray LAN WLAN Gigabit Mbps abg n BT Bluetooth v 3 0 High Speed Bluetooth v 4 0 High Speed I O Port USB3 0 x 2 USB2 0x2 7 in 1 Convergence Easy Content share 3Screen Easy file share PC PC Size Weight W409 84 x L284 8 x H32 99 52 6 3 81kg AV Button Power on off Wireless on off Lighting On OffMute Volumn Up Down Mode Dial D...

Страница 21: ...te from USB2 0 signaling Simultaneous bi directional data flows 2 wire differential signaling Uni directional data flow with negotiated directional bus transactions Cable Signal Count 4 for SuperSpeed data 2 for non SuperSpeed data 2 for low full high speed data USB 3 0 Cable USB 3 0 has the backward compatibility for USB 2 0 Copyright 1995 2012 SAMSUNG All rights reserved 2 15 ...

Страница 27: ...rk Express Cache Driver Control by self User can only turn on off On Easy Setting can turn on off Default setting is ON Game Balance Library Eco If it eliminated in device manager there is no problem on system But to use Express Cache again reinstall the Driver included in SW MEDIA DVD Caution On the BIOS don t change the booting sequence ISSD is only cache It s not an HDD for OS Copyright 1995 20...

Страница 30: ...2 Introduction NEW H W Graphic H W WLAN Jackson Peak 802 11abg n 2x2 Combo Form factor Mini Card haft size Chipset Intel Jackson Peak 2X2 N6235 2 24 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 31: ...Low power consumption The device s battery life increased dramatically For example A number of Coin Cell can use the BT Keyboard with BLE Technology more than a year months The device with BLE only is not compatible with Classic Bluetooth BT 3 0 Single Mode BLE supports only Simple structure Affordable price It is easy to apply Peripheral device is used Ex BT KBD MOUSE Heart Rate Monitor Dual Mode...

Страница 35: ... 11 Windows Live 1 3 0 0 32 64bit MS Bing Toolbar 13 MSN Homepage 1 0 6 Norton Internet Security EXP 60 days Trial KOR 1Year Trial 3 1 0 3509 Norton Online Backup 30 day Trial 2 2 01 Skype 3 2 5 9 Adobe Reader 4 0 4 6 Absolute Data Protection 2 2 3 2 Far filed Pick Up Solution 2 1 1 1 Kindle for PC Amazon Reader 10 0 0 1046PV Intel Appup 18 0 0 128 CJ 18 1 0 37 Kies All Share 20101114 Intel Comput...

Страница 36: ...nk Media Suite 3D or non 3D 1 0 0 2 DDD Tridef Shell 3 0 0 17 Cyberlink Youcam 1 2 0 8 Dolby 3D v 7600 Easy Settings Control center 2 0 82 0 Mode Shift Mode Change with Jog Dial 1 0 1 4 S W Previous SW New SW For more information product descriptions and installation training manuals refer to Chap 2 S W Consultation stage of development Please refer that Consulting Script Consultation 2 30 Copyrig...

Страница 37: ...TA Port 2 SATA Port 3 HDD Or ODD model name is displayed in this item for SATA Port 3 SATA Port 4 HDD Or ODD model name is displayed in this item for SATA Port 4 Total Memory Total memory size of the system Slot1 Memory Memory size of the slot 1 Slot2 Memory Memory size of the slot 2 Slot3 Memory Memory size of the slot 3 Slot4 Memory Copyright 1995 2012 SAMSUNG All rights reserved 2 31 ...

Страница 38: ... perform additional checks on memory to help prevent malicious code from running on a system FASST BIOS MODE Legacy Universal Serial Bus USB SATA CD does not enable support for It is to reduce the BIOS POST hours Not boot DOS mode Default ODD and USB memory The default setting when you purchase the Disable AHCI Mode Control AHCI mode When you select Auto Mode OS will automatically select AHCI mode...

Страница 39: ...port that system can be waked up from ACPI S3 state by USB activities Select Disabled not to use USB wake up capability from ACPI S3 state Vista Win7 Only Software Manager Auto Install Easy Software Manager is an application for effortless software and driver installation Enabled Supports auto installation of Easy Software Manager Disabled turns off the auto installation of Easy Software Manager P...

Страница 40: ...bled means that the system can boot Legacy PS or UEFI OS Disabled means that the system can boot Legacy OS only Internal LAN Enabled will allow the internal LAN to operate correctly Smart Battery Calibration If you select this option the system battery will be discharged completely for more accurate battery level detection This option only works with SMART battery ISSD 1 When setting the boot opti...

Страница 41: ...on Exit Saving changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving Setup data to CMOS Load Setup Defaults Copyright 1995 2012 SAMSUNG All rights reserved 2 35 ...

Страница 42: ...lt values for all SETUP items Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS Boot Override Boot with selected device 2 36 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 44: ...ter BA44 00280A 200W 1 Installation Guide BA81 08874A 1 MANUAL CDS Sheet BA99 14999A 1 H W Option Component 700G7C the following optional components to add or replace The type of component can be added later 3D glasses option HDD ODD LCD CPU MEMORT WLAN 2 38 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 46: ...system 2 Remove the dummy SD CARD before disassembling 3 At the bottom side Remove 10 Screw to disassemble 4 Open the HDD door to disassemble And remove 12 Screw HDD protect cover 5 HDD Removal Disconnect the HDD Cable and remove the HDD from system 5 1 Remove remain 2 screws to disassemble 3 1 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 47: ... Disconnect two FFC Cable This connector is straight type Before remove FFC Cable pull the connector 8 Remove 3 screws at point Disconnect 2 FFC Cable 2 speaker Cable at Point After this open the top assy from bottom 9 Remove 7 screw to disassemble 10 Remove 2 Cables DC Cable LCD Cable 11 Remove 1 screw to disassemble and Disconnect Antenna cable from WLAN Module Copyright 1995 2012 SAMSUNG All ri...

Страница 48: ...Desassembly and Reassembly 12 Disconnect 3 cable from M B 13 After disconnect you can seprate M B from Bottom ASSY And Disconnct Fan Cable and Heat Sin 3 3 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 49: ...en it can be Separated from LCD Assy 3 Remove all screw and remove LCD Bracket And Lift the LCD From LCD BACK ASSY 4 Disconnect the LCD Cable from LCD And disassemble LCD Bracket from LCD 5 To disassemble the SAMSUNG LOGO lighting Sub Board just dispatch it from LCD BACK Copyright 1995 2012 SAMSUNG All rights reserved 3 4 ...

Страница 50: ...r Oscilloscope Logic Analyzer Replace Units FRU Field Replaceable Unit DDR3 RAM Module 2 5 SATA HDD ODD Super multi Dual layer drive or DVD Combo Drive or Etc Wireless LAN Module Key Board System Fan Touch Pad LCD Panel Camera Module Main Board Harness Cable Touchpad FFC MainboardFFC LCD Camera Cable Wireless LAN Antenna 2types Mic Power in 4 1 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 51: ...manual how to use the side of the fault diagnosis please refer Debugging Flow of our company computer product does same as between product universally Refer to attachment Debugging Flowchart more content Copyright 1995 2012 SAMSUNG All rights reserved 4 2 ...

Страница 54: ...e the reason for the malfunction without disassembling the system when the system malfunctions and to test if the system operates normally after replacing a defective FRU How to use VGA Port VGA Dongle plugged in and then connect to the 80 Port Debugging Code In general if a defect of the circuit or part is detected during the system test the system stops at a particular code The error codes for e...

Страница 55: ...m will be installed in C WinDiag4 After installation WinDiag4 will automatically start testing the system 4 Uninstallation After terminating the program Just delete C WinDiag4 folder Group Info It displays Group Item Name and Test Count If there is any FAIL or FAULT in the Group Item the color of title will be changed to Red Test Item It displays Test items included in this Group If there is any F...

Страница 56: ... that diagnose computer s H W components in DOS environment 2 How to use Pyxis First make Dos bootable USB memory or CD Copy all released files to the Dos bootable device After you boot using the Dos bootable device Select the menu that you want to execute 4 7 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 57: ... part of the LCD that is bent or broken due to impact Replace the LCD 2 No picture appears on the screen 1 Check the connection status LCD Module LCD Cable LCD Cable and Main board LCD Connector Connect Cable and Connector perfectly LCD cable replace 2 Check if the System LED of the main board is blinking 3 Check if the memory module is out of order Re fixation or Replacement other Memory Card 4 C...

Страница 58: ...stem is in operation 1 Check if there is a magnetic body near the touch pad button or the system or check if there is an exterior defect to the LCD 2 Replace the LCD cable Defectiveness confirmation 4 9 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 59: ...n substances in the Power switch if have change the LED 4 Replace Main Board Check operating or not 2 the system does not boot or immediately turns off after being turned on 1 Since this may be a short circuit in the system Disconnect the power immediately disassemble the system and check if there are any conducting alien objects such as a screw inside 2 Check the connection status between the CPU...

Страница 60: ...k if the speaker is out of order 4 Check if there is a magnetic object near the speaker 5 Replace Main Board Check if it is out of order 4 I cannot hear sound through the headphones 1 Check if the sound is muted after booting up Windows Fn F6 Mute cancellation 2 Control panel confirmation Speaker Setting 3 Turn the volume up Fn key volume adjustment 4 11 Copyright 1995 2012 SAMSUNG All rights rese...

Страница 61: ...k the connection status of the HDD connector fixup HDD check whether the system can be found if not change the connector on the motherboard and check again Format the HDD and reinstall the operating System 2 If the Operating system not found message appears during the booting process even though the HDD is recognized by CMOS the operating system of the HDD may be corrupted or the HDD is out of ord...

Страница 62: ...d does not work normally 1 Check the connection status of Touch Pad FFC 2 Check the connection status of Touch Pad cable 3 Check the connection status of Touch Pad Module 4 Replace Touch Pad Module 9 Camera does not work normally 1 Check the driver status of Camera Check the system manager 2 Check the connection status between LCD Cable and main board 4 13 Copyright 1995 2012 SAMSUNG All rights re...

Страница 63: ... of WLAN Cable Replace WLAN Cable 2 Check the driver status of WLAN Re Install WLAN driver 3 Check the damage status of WLAN Jack Replace WLAN module 4 Replace Main Board Check if it is out of order 11 The Fan does not work normally 1 Check the system by using SAFC Samsung Advanced Fan Control program Tool Program referance 2 Check the connection status of Heat sink Screw fixation 6EA Copyright 19...

Страница 64: ...normally 1 Check the connecting status between cable and 3D BT Module 2 Check the connection status between cable and Main Board Change Module Check if it is out of order Check the 3D glasses battery Check if it is out of order Mode dial error Mode dial does not work normally 1 Check the connecting status between cable and Mode dail board 4 15 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 65: ... shooting 2 Check the connection status between cable and Main Board 3 Change Module Check if it is out of order 4 Check the cable Check if it is out of order Copyright 1995 2012 SAMSUNG All rights reserved 4 16 ...

Страница 67: ...e FAN CPU FAN Troubleshooting One can turn the fan on off and check the fan s operational conditions without system disassembly SAFC s default setting is Fan off or Minimum Fan Speed Press ON in ON OFF Control Fan is turned on to maximum fan speed Press OFF in ON OFF Control Fan returns to default setting Copyright 1995 2012 SAMSUNG All rights reserved 4 18 ...

Страница 68: ...an Voltage Measurement Read Fan RPM indicated in SAFC Fan Voltage Pass Fail determination If Fan RPM satisfies rpm spec 10 then Fan test is PASS CPU FAN Troubleshooting 4 19 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 70: ...stems where the battery use time is too short to diagnose problems Check the battery Check if the battery is out of order referring to the Battery check program distributed to Service 1 Battery Check List 2 Criteria for each of the check lists 4 21 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 72: ...r Maximum Battery Mode Measuring Tool BatteryMark v 4 0 1 3 If a customer complains about the battery usage time let them know that the battery usage time may differ depending on the model specifications and the usage environment and recommend the following usage environment for longer battery time Use the company s power saving program BatteryManager and set BatteryManager to Maximum Battery Mode...

Страница 73: ...date C amiflash XXXX rom c x bbl force MICOM update C up111m XXXX bin Packing fie C XXXX exe s c XXXX exe is the packing file merging BIOS and MICOM ABXX exe 2 update in the Windows Windows boot Run Samsung update plus check update profile Click BIOS update 3 BIOS setup guide 4 Delete Password Copyright 1995 2012 SAMSUNG All rights reserved 4 24 ...

Страница 79: ...nn 6 MXM Conn 7 KBD Conn 8 KBD Backlit Conn 9 Speaker Conn Left 10 Speaker Conn Right 11 7 in 1 slot 12 Human I F Connector 13 Touch Pad Sub B D 14 Display Port Conn 15 USB 2 0 Sub B D Conn 16 3D Dongle Connector 17 Woofer Conn 18 Jog Sub B D Conn 19 VGA Conn 20 HDMI Conn Copyright 1995 2012 SAMSUNG All rights reserved 5 4 ...

Страница 80: ...com 4 CPU Socket 5 SodimmSocket 6 HDD Connector 1st 7 HDD Connector 2nd 8 CPU Fan Conn 9 Debug Conn Board Component Sub board 1 Human I F Sub B D 2 Touch Pad Sub B D 3 Jog Dial Sub B D including USB 2 0 X 1 Port 4 Logo Sub Board 5 5 Copyright 1995 2012 SAMSUNG All rights reserved ...

Страница 82: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2012 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...

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