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Verizon 4G LTE Network Extender 2 User Guide v1.1
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Copyright © 2017, All Rights Reserved.
Chapter 5
Troubleshooting
This section provides some troubleshooting tips for the Network Extender.
Power/Status Indicator Light is Not Turning On
•
Make sure the power adapter is securely connected to a working power outlet.
•
Make sure the power adapter’s connector is securely inserted into the 12V DC
port on the back of the Network Extender.
Network Extender Has Not Acquired a GPS Fix
Even After an Hour
•
Make sure that your Network Extender is at least 10 feet away from any
communication devices or appliances that generate electromagnetic radiation
(e.g., Wi-Fi routers or microwave ovens)
•
If you have another Network Extender, make sure their GPS antennas are at
least 150 mm apart.
•
If possible, move the Network Extender to a new location with fewer
surrounding obstructions. The new location should be in an open area and
closer to a window.
•
If the GPS signal is not detected even in the new location, install the 23’ GPS
extension cable and reposition the GPS antenna for optimal signal like near a
window, as shown in the Configuring Your Device section.
•
The GPS antenna must stay connected to the Network Extender at all times
for operation. Make sure that the GPS antenna is connected properly.
•
If repositioning the GPS antenna does not clear the issue, you may need to
purchase and install an external outdoor antenna. Please refer to the “Outdoor
GPS Antenna” section in
Chapter 4 Configuring Your Device
.