AFTER SALES SERVICE
This appliance is not user serviceable. If it is not working properly check the following:
1.
You have followed the instructions correctly and carefully.
2.
The plug fuse hasn’t blown.
3.
The mains supply fuse/circuit breaker hasn’t blown/tripped.
4.
If the appliance still doesn’t function, please consult your retailer. If the retailer is unable to resolve
the problem and you need to return the unit to the distributor, please proceed as follows:
Repack carefully into its original packaging.
Enclose your contact details (Name, address, contact telephone number).
Enclose an explanation of the problem you are experiencing with the appliance.
If the appliance is still under guarantee, state where and when it was purchased and include your
proof of purchase (e.g. till receipt).
Return to the retailer where it was purchased, who will ensure that it is sent in to our service
department.
An estimate for the inspection/repairs will be sent to you should the unit be outside of the warranty.
Spare parts can be obtained from our Spares Division. Please contact the Customer Service
Department on 011 490 9000 for a quote or further information.
