NovaChat User’s Guide
263
Message
What to do
There is not enough space to
complete the update.
Try an update via Wi-Fi connection or
try deleting pictures, apps, and/or
videos. An original NovaChat 5 device
might not be able to update from a
file, but an update via Wi-Fi will work.
Unable to download update.
Please check your network
connection.
Airplane mode may be turned on; Wi-
Fi may be turned off or your Wi-Fi
connection may not be set up; or some
other problem is blocking network
access.
First, verify that Airplane mode is
turned off. See “Check the Airplane
mode setting” above.
Be sure that you have a Wi-Fi
connection and that it has a strong
signal. Go to
Home
>
Settings
>
WiFi
and ensure a good connection is made
to your network.
If you still don’t have a connection,
contact Saltillo technical support.
Unable to download update.
Please register your software.
Your license is missing. Go to
Menu
>
Help
>
About
and note the Device ID.
Then call Saltillo technical support and
provide the device ID. Customer
support will help you register the
software again.
If you already have your registration
number, go to
Menu
>
Help
>
Registration
and enter the number.
Unable to download update. The
active network is not permitted.
Please check your update settings
Go to
Menu
>
Help
>
Check for
Updates
>
Menu
and turn on
Allow
WiFi Download
and
Auto Install
.