13
Warranty
When purchased new from either Saltfire Stoves directly, or an Authorised Saltfire Retailer your new stove includes an Extended 3-
year limited warranty on the main body of the stove.
Details of Authorised Retailers can be found at www.saltfire.co.uk
Your warranty needs to be registered within 30 days of purchase and will be effective from date of purchase.
Failure to register on time will reduce warranty period to 12 months.
To register, please send an email to
. Please include your name, address of installation, model, date of
installation, Installers details, retailer details (where you purchased the stove and the date of purchase). We will confirm your
registration by email, so if posting your registration, please ensure to include your email address.
If you do not register in time or have not purchased through an Authoris
ed Retailer don’t worry
- our stoves are built to last and you
are unlikely to have any issues. In the unlikely event you do encounter any problems, we will still be here to help.
The Warranty is valid for the first owner at the first installed location only (not transferable).
To qualify, the appliance must be installed to the relevant Building Regulations standards by a suitably trained competent person
(such as a HETAS installer in the UK).
Original Certificate of installation and the commissioning report needs to be kept for reference in the event of warranty claim.
Original Proof of Purchase (receipt or invoice) must be kept for reference and proof.
Any use of the appliance contrary to any instructions in this manual will invalidate the warranty.
The 3-year Extended Warranty guarantees the main stove body be free of manufacturing defects for this period.
Excluded
from any warranty are:
1) Paint finish discolouration can occur normally and is not considered a fault. Paint which has failed to cure properly due to initial
over or under firing is excluded from warranty.
2) Consumable items including but not limited to internal firebricks, glass, baffle plates, grates, log retaining bars, paint and surface
finishes, door and glass rope seals.
3) Damage caused by incorrect use, incorrect/ non-recommended fuel, over-firing or poor maintenance will not be covered and will
invalidate the warranty.
4) Damage caused by unauthorised modifications or repair.
5) Faults or defects caused by local specific conditions such as draught problems or chimney defects.
6) Damage caused by corrosion due to the appliance being stored in unheated damp environments or by excessive moisture ingress
via flue system.
7) Warranty claims are limited to the repair or supply of replacement parts or entire appliance where necessary (to be determined
by Saltfire) including shipping costs of the replacement/ repaired part (UK
mainland), and fitment of the replaced or repaired part if required, at the Saltfire factory. T
his is not an ‘onsite’
warranty and any
installation or removal costs, or incidental costs will neither be covered nor accepted. The customer is responsible for returning the
damaged part to our factory when requested to do so
In the event of a successful warranty claim Saltfire reserve the right to either replace, repair or refund the purchase price of the
goods in question.
8) Replaced or repaired parts are covered for the remainder of the Warranty period.
Should you encounter any problems with your system and if there is any doubt as to the cause of the issue, first contact your
installer. If the appliance is suspected to be at fault, contact your
Saltfire Retailer from whom you purchased the appliance - They will be able to help you quickly or contact us at Saltfire on your
behalf. You will need to provide a copy of your original sales receipt, installation certificate (i.e. from HETAS)/or Building Control
Certificate, and Service Record.
