Technical Support
For technical support issues please visit our website at
www.sakarhelp.com
. You can find manuals,
software , drivers, and FAQ’s at the website. Can’t find what you are looking for? Fill out an online ticket
and one of our technical support team members will answer questions or call 877-397-8200 or
732-476-5098 to access our technical support information on the phone. For question on warranty
information please email
Troubleshooting
I've taken photos, but my computer says 'No Photos In Camera' - what do I do?
First, ensure that you have taken photos with your camera. Press the shutter button a few times to take some sample
photos and try again. If you still get a no photos error, this indicates that the driver is not installed (or not installed
correctly) or you may not meet the minimum system requirements
System Requirements:
First, ensure that you have at least a Pentium II 300 MHz, AMD Athlon 300 MHz, or a Celeron 400 MHz or higher as
well as at least 64 MB of RAM.
Please note that the older AMD K6 processors will not work.
More information about
determining your computer's specifications can be found in the General Computer Information section. If you have
determined that you have pictures in your camera and you meet the system requirements, follow the steps below to
reinstall the software.
Software Reinstallation
1) First, uninstall the software and drivers. Click on Start, Settings, Control Panel, then Add/Remove programs. There
are two programs you will need to remove – Photags Express and your VGA Dual Camera. After removing these
programs, restart your computer. If your camera is connected, disconnect it.
2) Now, let's reinstall the software. Insert the CD that came with your camera. It should automatically run the
installation3) Now restart your computer again.
4) Once your computer is back up, plug the camera into your computers USB port
5) Right-click on the my computer icon and select properties. If you are running Windows 98, 98SE, or ME: Click on
device manager. If you are running Windows 2000 or XP: Click on hardware and then device manager. If the camera
is installed correctly, there will be a category listed for "Imaging Devices" and clicking on the "+" next to it should
reveal your camera. If not, you will likely see "Digital Still Camera" under "Other Devices" with a brightly colored
marking next to it indicating it is not functioning correctly. If you are running Windows 98, 98SE, or ME: Right click on
the non functioning device and select remove. If you are running Windows 2000 or XP: Right click on the non
functioning device and select uninstall. If a warning pops up, press OK.
6) Restart your computer again. Your camera is now successfully installed.
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How do I make sure I don't lose important pictures?
