R5
Series
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SAJ Warranty Policy
1.1Standard Warranty Period
Starting from the date of shipment from SAJ factory or 60 months (5 years)
starting from the date of purchased invoice marked (whichever is longer).
1.2Extension of Warranty
The purchaser of SAJ inverters should extend the warranty period in 18 months
from the date of settlement or 30 months from the date of shipment from SAJ by
providing the serial number of the unit and purchased receipt (whichever is
shorter). You can purchase the warranty extension for 10 years, 15 years, 20 years
or 25 years but do not apply the extension beyond the specified date, or else your
application will be unacceptable. Please refer to the Warranty Extension Order
Form for more details.
Once the purchase of the warranty extension goes into effect, SAJ will send the
warranty extension certificate to the customer for confirming the extended
warranty period.
1.3Warranty Conditions
If your inverter gets fault and requires troubleshooting, please contact your
distributor or dealer directly. Alternatively, feedback briefly to SAJ service hotline
for logging and send your warranty card to our service department by fax/email to
process the warranty claim.
During the Warranty Period, SAJ covers all costs for replacing any product or parts
of the product proved to be defective in design or manufacture. To claim the
warranty under the warranty policy of SAJ, you need to supply us with the
following information and documentation regarding the faulty inverter:
1.Product Model No.(e.g. R5-4K-T2) and serial number
(e.g.R5T2043G1815E00001).
2.Copy of the invoice and warranty certificate of the inverter.
