Contacting Saitek
If you do not have access to the Internet, or if the Website cannot answer your question, you
will need to contact your local Saitek Technical Team.
However, before contacting Technical Support, here are a few tips to help us to help you:
• Make sure you have followed all the steps shown in this manual
• Check that the controller is correctly connected to your computer
• Confirm that your PC is functioning normally
At Saitek, we aim to offer a comprehensive and thorough technical support to all of our users.
So, before you call, follow the guidelines below to ensure that you have all of the information
necessary for us to help you.
1
Know the problem
- make sure that you are clear about the problem you are
having and can describe events that made it happen
2
Check the Trouble-shooting guide
– double-check that your problem is not
covered in the Trouble-shooting section of this manual.
3
Know your hardware
- if it is possible, make sure you have the following
information to hand:
• The make and model of the computer you are using
• The motherboard you are using
• The version of the game you are playing
• The make and model of your sound card
4
Be ready
- if possible, please try and ring whilst sitting at the computer with all the
relevant information and hardware to hand. If you are having a problem with a
particular game, make sure that you have that game loaded.
5
Be patient
- we try our best to deal with queries as fast as we can. At times it may
be necessary to refer queries on to our specialist staff. Please be patient!
To contact your local Saitek Technical Support Centre, look up the relevant address on the
separate Saitek Support sheet that comes packaged with this product.
TROUBLE-SHOOTING
Problem
Solution
My computer is not recognizing the GM2 –
what’s wrong?
Can I have another game controller
connected to my PC at the same time?
I have plugged in my GM2 using the USB
connector and it has not been recognized
by the computer.
When I’m using the hat switch on the
mouse for moving around in games, if I
push the hat switch forward, I move left in
the game. Can I alter this?
Check the cable connections. Turn off the
computer and then unplug your controller.
Plug it back in making certain that is
securely attached.
To avoid potential problems and conflicts,
we recommend that you remove any
existing game controllers before installing
the GM2. Do this by selecting the
previously installed controller in the
Game
Controllers
window and clicking on
Remove
.
Your USB connection may not be enabled
within the computer. You can switch it on
via your computer’s BIOS settings (please
check the documentation that came with
your computer). If you are still unsure as to
what to do, contact Technical Support.
The default commands for the hat switch
are the same as the arrow keys on the
keyboard. If you would like to change these
settings to suit your personal gaming
preferences, you can alter the commands
by using the Saitek Gaming Extensions
programming software. See
Saitek Gaming
Extensions: User Manual
on the CD.
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