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Copyright. SAI HVAC 2021
V21.1
7. Warranty Key Points.
SAI HVAC systems used in human comfort applications are covered by a parts and labour on-site warranty as explained in
detail later in this document. SAI HVAC is committed to making sure that our clients get years of trouble free operation
from what we believe
to be the world’s best residential concealed ducted air conditioning system. Like all warranty policies
the SAI HVAC HVAC warranty provides peace of mind for clients and details the rights and responsibilities of SAI HVAC and
the client.
HVAC systems like all machines require regular maintenance. If regular maintenance is not completed the system
operation is compromised and although SAI HVAC systems have many safety systems built into their operation system
longevity will be compromised. In most residential environments a single service per year completed in accordance with
the programmed maintenance schedule is sufficient to ensure that system performance is not compromised, and warranty
terms and conditions are met.
SAI HVAC tracks all activity relating to your system and all other systems no matter where they are installed. This allows us
to make sure that all performance information is passed directly back to our Engineering Team so that Future SAI HVAC
systems can continue to set a new standard in product reliability. Tracking all system activity also helps our Service Team
identify any environmental factors, unusual activity or a repeat faults. To achieve the required level of tracking to provide
peace of mind for our clients we require that all systems are registered on the SAI HVAC website within the first twelve
months of operation. Immediately on completion of the online registration form a unique identifier will be sent to the
nominated email address, your system warranty will be extended from twelve months to six years from date of
manufacture or five years from date of installation (whichever expires first).
SAI HVAC has developed a diagnostic system that dramatically reduces the need for access and by doing so reduces risk to
the health of technicians, reduces risk of property damage, reduces disruption to your work, family or social life and
reduces the overall cost of warranty and support cover for the life of the system. SAI HVAC Ambient Intelligence Pty. Ltd.
have calculated the cost of warranty on this basis and require that each SAI system is connected to a network and has
internet access. If you plan on installing a system that does not have network and internet access, please contact SAI to
better understand the impact on warranty cover.
1. Register your system:
https://www.saihvac.com.au/register-your-system
2. Keep your system well maintained (If a fault occurs due to lack of maintenance or would have been rectified sooner if
noted during programmed maintenance your claim may be declined or reduced).
3. Be mindful of possible travel charges (is there an appointed service agent within 100km from your home?).
4. Be mindful of broader system components that are not manufactured by SAI HVAC and may have different warranty
terms and conditions (This may include iPads, motorised dampers, three phase soft start modules, ductwork, diffusers, and
grilles).
5. Be mindful that in the rare event that a failure occurs the replacement component is covered by twelve months or the
remaining term of the system wide warranty whichever is the longest.
8. Warranty Terms and Conditions
Please visit
to view SAI HVAC terms and conditions in full.
System Registration
Registration No. ………………………………………………………. Date Issued. ………………………………………………………………….
SAI HVAC
Phone: 1300 844 429
Web:
