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more credits by clicking on the “Buy Credit” button beside it. If
you run out of credits, you will not be able to log into your
website until your purchase additional credits.
If you have chosen an unlimited monthly wireless service you
do not need to worry about credits for your tracker.
FAQs
Where can I use SageTracker?
Vehicles:
SageTracker works well in a variety of vehicles
including boats, trailers, RVs and automobiles. Materials that do
not impede SageTracker’s visibility (provided they are relatively
thin) include fiberglass, plastics, most composite materials, and
glass. Metal will reduce the device’s ability to find its location.
Good locations to try include a glove compartment, a side map
box, under the dash of a car.
Regional Considerations:
Depending upon your service
option, SageTracker can be used anywhere in North America
where GSM service is available. While coverage is improving
almost daily, some of the more remote regions may not have
adequate coverage to operate the device.
How long will the batteries last?
A freshly charged unit will last for about 3 days or 1,000
reports, whichever comes first. The unit only updates its
position when in motion, and will not report from the same
location repeatedly.
What is a Geofence?
A Geofence is an area you define on the map that you want to
know when your vehicle enters or leaves. Setting up a
Geofence takes only a minute on your personalized website,
you can tell the SageTracker website to notify you if your
vehicle enters or leaves the Geofence. For more information,
please consult the “help” section of the tracking website, click
on “map window” then click on “create a Geofence” to walk you
through the process.
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How do I set up a Notification?
From your tracking home page, click on “My Settings” then
“Notifications”. Scroll down to “User Notification” and fill in the
step by step form.
What is a credit?
A credit is used to keep track of how many messages are being
sent back and forth between your device and the online
tracking system. SageTracker will attempt to generate a new
location report at the interval you selected anytime motion is
detected. When a message is sent into the system by the
device, one credit is debited from your account. If you run out
of credits, more can be purchased by clicking on “Buy Credits”
at the top of your tracking map.
Will SageTracker work inside of a garage?
Probably not. While SageTracker is able to “see” through many
common materials used to build vehicles (i.e. rubber, plastic,
glass, fiberglass, and most composite materials), the
combination of a garage ceiling and roof are generally enough
to keep SageTracker from establishing a location fix.
What is the Reporting Frequency of SageTracker?
SageTracker Personal is programmed to report at an interval of
10 minutes, and a maximum report rate interval as prescribed
by your subscription level.
Can I change the reporting frequency of my
SageTracker?
Yes. The procedure is described under the “Initial Installation”
section of this guide.
Which Browsers can I use with SageTracker?
SageTracker has been verified to work with Internet Explorer.
Using any other internet browser may lead to unexpected
results.
Why is my unit showing my location as Austin, TX?
Until the unit successfully sends in its first location report from
your area, it will show its location as being at our test facility in
Austin Texas, as this will have been the last successful location
fix it achieved before being shipped to you.
