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Warranty
3.
The acceptance of a phone under warranty demands that a purchase document that is legible and without modi-fication, stating
vendor's name and address, date and place of purchase, type of phone and IMEI, are attached to the warranty, and that the
information on the phone identification label is legible and that this label or any other seal has not been tampered with.
The warranty applies in normal conditions of use.
Prior to sending the phone for repair, it is the customer's responsibility to backup at his expense the customized data stored in
the phone (phonebook, settings, wallpapers). A list of backup facilities can be provided by SAGEM SA on request. The
responsibility of SAGEM SA cannot be invoked if damage occurs to customer files, programs or data. The information or
operating elements and the contents of files will not be re-installed in any case in the event of loss.
SAGEM SA may decide, at its option, to repair the phone with new or reconditioned parts, replace the phone with a new phone
or, in any dispute, a phone in good working condition. During its work SAGEM SA reserves the facility to make, where
necessary, any technical modifications to the phone where these modifications doe not adversely affect its initial purpose.
Faulty parts to be replaced during a repair under warranty will become the property of SAGEM SA.
The phone repair and standstill time during the warranty period may not lead to an extension of the warranty period as stated
in article 1 above, provided no other vital provisions have been agreed.
The application of the warranty is subject to the full payment of the sums due for the phone when the request for support is made.
4.
The following are excluded from the warranty:
Breakdowns or malfunctions due to non-compliance with the installation and use instructions, to an external cause of the phone
(shock, lightning, fire, vandalism, malice, water damage of any type, contact with various liquids or any harmful agent, unsuitable
electric current...), to modifications of the phone made without the written consent of SAGEM SA, to a servicing fault, as described
in the documentation supplied with the phone, to lack of supervision or care, to poor environmental conditions of the phone
(especially temperature and hygrometry, effects of variations in electric voltage, interference from the mains network or earth) or
even due to a repair, a call-out (opening or trying to open the phone) or to servicing done by personnel not approved by SAGEM SA.
Damage resulting from inadequate packaging and/or poor packing of the phone sent back to SAGEM SA.
Normal wear and tear of the phone and accessories.
Communication problems linked with a poor environment, especially:
Problems accessing and/or logging onto the Internet, such as breakdowns of the access network, the failure of the subscriber's
or his correspondent's line, transmission fault (poor geographic coverage by radio transmitters, interference, disturbance, fai-
lure or poor quality of phone lines...), a fault inherent to the local network (cabling, file server, user phone) and/or transmission
network fault (interference, disturbance, failure or poor quality of the network...).
Change of parameters of the cellular network made after the phone was sold.
Supply of new software versions.
Current servicing work: delivery of consumables, installation or replacement of these consumables...
Call-outs for phone or software modified or added without the written consent of SAGEM SA.
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