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4 - Troubleshooting the SAGEM F@st

1000 modem

User Guide - N56815740110

No r

eproduction or communication without the written consent of

SAGEM SA

Page 4-3

4.1.1

For Windows XP

the

Start

menu, select

My computer

: a new screen appears.

Select

View system information

; the

System

Properties

window appears.

Select the

Hardware

panel then click on the

Device Manager

button ; the following screen

appears.

Select

Modem SAGEM USB

Right-click and choose

Uninstall

in the drop-down menu

Unplug the modem power supply connector, then restart the installation procedure.

Содержание F@st 1000 N56815740110

Страница 1: ...SAGEM F stTM 1000 User Guide N56815740110 March 2002 Issue S...

Страница 2: ...Registered trademarks The following trademarks are referred to in the guide SAGEM F st is a registered trademark of SAGEM SA Windows TM is a registered trademark of Microsoft Corporation...

Страница 3: ...1 ADSL 1 7 1 6 2 ATM 1 7 1 6 3 To which ADSL lines can the SAGEM F st 1000 be connected 1 8 1 6 4 How should the SAGEM F st 1000 be used with analog terminals 1 8 1 7 Description 1 9 1 8 Composition o...

Страница 4: ...g the modem 3 36 3 5 2 Connecting to disconnecting from Internet 3 39 3 5 3 Configuring a new dial up connection 3 41 3 5 4 Uninstalling the modem 3 44 3 6 Installing for Windows 98 Second Edition 3 4...

Страница 5: ...g terminals 4 9 5 APPENDICE 5 1 5 1 SAGEM F st 1000 interfaces 5 2 5 1 1 PWR connector 5 2 5 1 2 USB connector pinout 5 2 5 1 3 LINE connector pinout 5 3 5 2 Wiring of SAGEM F st 1000 cables 5 4 5 2 1...

Страница 6: ...User Guide N56815740110 Page 0 4 No reproduction or communication without the written consent of SAGEM SA...

Страница 7: ...User Guide N56815740110 No reproduction or communication without the written consent of SAGEM SA Page 1 1 1 SAGEM F st 1000 modem overview...

Страница 8: ...t is not designed for connection to an IT system electrical installation power supply with separate neutral Power circuit protection Protection against short circuits and leaks between phase neutral a...

Страница 9: ...nt subject to significant steam condensation The SAGEM F st 1000 must not be exposed to splashes of water The SAGEM F st 1000 unit must not be covered The SAGEM F st 1000 s mains adapter unit must not...

Страница 10: ...ction Safety level Two pole mains AC socket Primary power supply port HVPC 1 MINI DIN DC socket 4 pin DC power supply port SELV 2 1 4 2 Safety levels on the SAGEM F st 1000 unit Connector Function Saf...

Страница 11: ......

Страница 12: ......

Страница 13: ...ervice specified by your Operator and by your Service Provider The telephony and digital transmission services are totally independent and can be used at the same time In addition the telephone servic...

Страница 14: ...he operation mode depends on the installed drivers Compliance with these standards therefore means that the SAGEM F st 1000 can be connected to all existing DMT technology ADSL lines around the world...

Страница 15: ...lied housed in a plastic casing The casing is in two parts a base and a cover For desktop use the base is provided with four non slip rubber feet The cover has four LEDs for monitoring operation The S...

Страница 16: ...rface 4 way MINI DIN socket USB USB interface Type B female connector LINE Remote network interface ADSL 6 way RJ11 connector Supervision LEDs The supervision LEDs from left to right on the cover are...

Страница 17: ...Two or three microfilters optional The documentation includes A sheet with warning notes concerning installation and use A CD ROM with a copy of the application software in French and in English for t...

Страница 18: ...pporting ADSL transmission Splitters compliant with ADSL standards use with an analog telephone or fax terminal Subscription to a service provider for the Internet connection Computer with USB port si...

Страница 19: ...User Guide N56815740110 No reproduction or communication without the written consent of SAGEM SA Page 2 1 2 Connecting the SAGEM F st 1000...

Страница 20: ...tion or communication without the written consent of SAGEM SA 2 1 Physical installation Desktop Place the SAGEM F st 1100 unit on the base s non slip feet Check that the various cables are run correct...

Страница 21: ...a computer by USB interface Connection to the wide area network ADSL compatible telephone line 1 2 3 4 5 6 4 way Mini DIN socket USB Connector 6 way RJ11 WAN Connector SAGEM F st 1000 rear panel 2 2...

Страница 22: ...er by USB interface Connect the flat end type A USB connector of the USB connecting cable supplied in the package to your computer and the other end to the USB port of the SAGEM F st 1000 type B USB c...

Страница 23: ...line you must use splitters There are two types of configuration that use splitters with different structures More often than not your Operator will provide you with the information needed to choose...

Страница 24: ...2 4 Connection to the wide area network ADSL line Caution Use only the ADSL line cable supplied with the SAGEM F st 1000 for the link to the wide area network This 3 m cable is terminated at both ends...

Страница 25: ...ensure that your subscription is valid Install the drivers of your SAGEM F st 1000 Connect the SAGEM F st 1000 to the mains supply to the remote network via an ADSL compatible telephone line to your...

Страница 26: ...User Guide N56815740110 Page 2 8 No reproduction or communication without the written consent of SAGEM SA...

Страница 27: ...User Guide N56815740110 No reproduction or communication without the written consent of SAGEM SA Page 3 1 3 Installing the SAGEM F stTM 1000 modem...

Страница 28: ...ows 98 First Edition Windows 98 Second Edition Before starting the installation of your SAGEM modem find the installation CD ROM for your operating system Windows XP Windows 2000 Windows ME Windows 98...

Страница 29: ...for the complete start up of Windows XP Insert the installation CD ROM the home page appears after a few seconds If this screen does not appear automatically proceed as follows From the Start menu sel...

Страница 30: ...nds the following screen appears Windows then invites you to restart the PC to valide the new network settings Click Yes to finish the installation of your ADSL modem Installation of the modem is now...

Страница 31: ...3 2 2 1 Connecting to Internet The install program created the Internet ADSL icon in the Windows XP desktop double click on this icon double click on this icon see remark the following screen appears...

Страница 32: ...dem User Guide N56815740110 Page 3 6 No reproduction or communication without the written consent of SAGEM SA Remark You can also make the connection to Internet from the Start menu of Windows as show...

Страница 33: ...in the taskbar Remark In accordance with the configuration of your computer the connection icon can be hidden into the status bar To make it appear click on the arrow as shown below Then the following...

Страница 34: ...s are deactivated You can now switch off your ADSL modem or unplug the USB cable 3 2 3 Creating and configuring the ADSL access icon The install program of the SAGEM modem automatically configured an...

Страница 35: ...6815740110 No reproduction or communication without the written consent of SAGEM SA Page 3 9 Click on Network Connections the following screen appears Right click on the mouse on the ATM Connection ic...

Страница 36: ...ide N56815740110 Page 3 10 No reproduction or communication without the written consent of SAGEM SA Select in the General panel the ATM Call Manager component Click on Properties the following screen...

Страница 37: ...quite arbitrary however it is used as the identification to the PVC that you are defining You have to use it later as Phone number when setting the connection to the ADSL line Then complete the inform...

Страница 38: ...creen appears Click on the botton which represents an arrow and corresponds to the Create a connection to the network at your workplace task the following screen see remark Remark Some useless and ina...

Страница 39: ...tion or communication without the written consent of SAGEM SA Page 3 13 Select Dial up connection then click on Next the following screen appears Check only the appropriate box to select the SAGEM VVB...

Страница 40: ...created automatically by the modem install program type 123 in the Phone number edit field Caution this number is very important It does not actually correspond to a telephone number but to the PVC i...

Страница 41: ...Internet displayed on the screen lets you easily identify the connection s access provider in case you have several connections on your PC Check the Add a shortcut to this connection to my desktop bo...

Страница 42: ...e modem In the Windows XP Start menu select All Programs then SAGEM F st 1000 and at last F st 1000 uninstallation The following screen appears Click on OK then disconnect the modem following the inst...

Страница 43: ...mains side Switch on the PC and wait for the complete start up of Windows 2000 Insert the installation CD ROM the home page appears after a few seconds If this screen does not appear automatically pro...

Страница 44: ...Windows then asks if you want to restart the PC to validate the new network settings Click Yes to finish the installation of your ADSL modem Installation of the modem is now finished The PC must be r...

Страница 45: ...ernet The install program created the ADSL Internet icon in the Windows 2000 desktop double click on this icon If not In the Windows 2000 Desktop select the My Network Places icon then right click and...

Страница 46: ...he following procedure Left click once on the following icon in the Windows Taskbar at the bottom right of your desktop A list of the active devices appears Then left click on Stop SAGEM USB VvBus for...

Страница 47: ...configured an ATM Permanent Virtual Circuit PVC for you if you want to change the settings of the connection the following procedures are given for your information configuring the ATM settings config...

Страница 48: ...SAGEM F stTM 1000 modem User Guide N56815740110 Page 3 22 No reproduction or communication without the written consent of SAGEM SA Select ATM call manager and click on Properties Click Add The followi...

Страница 49: ...ng the connection to the ADSL line Then complete the information in the PVC definition frame Give a Name to the PVC that you are creating Choose the Virtual path ID VPI 3 Choose Virtual circuit ID VCI...

Страница 50: ...the first time you create a connection Windows may ask you to define the general dialing settings regional code external line prefix This screen has no effect on the ADSL connection but must be comple...

Страница 51: ...Phone number edit field Caution this number is very important It does not actually correspond to a telephone number but to the PVC identification If you want to use a PVC that you have just created y...

Страница 52: ...e lets you easily identify the connection s access provider in case you have several connections on your PC Also check the Add a shortcut to my Desktop box The shortcut below lets you connect to the I...

Страница 53: ...the modem In the Windows 2000 Start menu select Programs then SAGEM F st 1000 and at last Uninstall F st 1000 The following screen appears Click on OK then disconnect the modem following the instruct...

Страница 54: ...te startup of Windows ME Insert the installation CD ROM the welcome page appears after a few seconds If this screen does not appear automatically proceed as follows From the Start menu select Run then...

Страница 55: ...he PC to validate the new network settings Click Yes to finish the installation of your ADSL modem The PC must be rebooted for the modem to function correctly A correctly set Internet connection icon...

Страница 56: ...rtcut on the ADSL Internet icon in the Windows ME desktop the SAGEM F st 1000 group in the Windows ME Start Programs menu or for experts an Internet connection icon in the Dial Up Networking group to...

Страница 57: ...s In this window Enter your User name obtained from your Internet Access Provider Enter your Password obtained from your Internet Access Provider Check the box Save password if you want Then click the...

Страница 58: ...ogram created and configured a connection icon to the ADSL My computer Control panel Dial Up Networking If you want to configure other connections or change certain ATM settings click on Make New Conn...

Страница 59: ...circuit Virtual Path Identifier VPI 5 and Virtual Circuit Identifier VCI 3 Framing Logical Link Control Then click OK and Next Enter any area code and any phone number Click Next then Finish On the ic...

Страница 60: ...the written consent of SAGEM SA Click on the TCP IP settings button Choose the options enable Server assigned IP address enable DNS addresses Server assigned name server addresses disable IP header co...

Страница 61: ...off the modem by unplugging the power supply cable either on modem side connector marked PWR or on the mains side In the Windows ME Start menu select Programs then SAGEM F st 1000 and finally Uninsta...

Страница 62: ...ging the power supply cable either on the modem side connector marked PWR or on the mains side Switch on the PC and wait for the complete start up of Windows 98FE Insert the installation CD ROM the we...

Страница 63: ...ction correctly A correctly set Internet connection icon IP and ATM settings is automatically created in the Dial Up Networking group as well as a shortcut on this icon on the Windows 98FE desktop and...

Страница 64: ...ict between the IP configuration of the PC and the modem s IP address the install program displays the following screen Change the modem s IP address as well as the IP address supplied by the modem to...

Страница 65: ...om Internet The install program created a shortcut in the Windows 98FE desktop to establish directly a connection to Internet the SAGEM F st 1000 group in the Windows 98FE Start Programs menu or for e...

Страница 66: ...regional code external line prefix This screen has no effect on the ADSL connection but must be completed arbitrarily to access the following screens This screen no longer appears at later connections...

Страница 67: ...dows desktop or double click on the ADSL Internet icon of the Dial Up Networking group The following screen appears Click on the Disconnect button 3 5 3 Configuring a new dial up connection The instal...

Страница 68: ...on or communication without the written consent of SAGEM SA Select Microsoft VPN Adapter then click Next Enter the IP address of the modem it is the VPN server Click Next then Finish On the icon for t...

Страница 69: ...etwork disable software compression In Allowed network protocols disable the NetBEUI and IPX SPX protocols enable the TCP IP protocol Click on the TCP IP settings button Choose the options enable Serv...

Страница 70: ...off the modem by unplugging the power supply cable either on modem side connector marked PWR or on the mains side In the Windows 98FE Start menu select Programs then SAGEM F st 1000 and finally Unins...

Страница 71: ...complete startup of Windows 98SE Insert the installation CD ROM the welcome page appears after a few seconds If this screen does not appear automatically proceed as follows From the Start menu select...

Страница 72: ...o restart the PC to validate the new network settings Click Yes to finish the installation of your ADSL modem The PC must be rebooted for the modem to function correctly A correctly set Internet conne...

Страница 73: ...om Internet The install program created a shortcut in the Windows 98FE desktop to establish directly a connection to Internet the SAGEM F st 1000 group in the Windows 98SE Start Programs menu or for e...

Страница 74: ...window Enter your User name obtained from your Internet Access Provider Enter your Password obtained from your Internet Access Provider Check the box Save password if you want Then click the Connect b...

Страница 75: ...connections or change any ATM settings the procedure is the same as that already given for Windows ME see 3 4 3 3 6 4 Uninstalling the modem Switch off the modem by unplugging the power supply cable e...

Страница 76: ...u can view the program version 3 7 1 For WIN XP In the Start menu select My computer a new screen appears Select View system information the System Properties window appears Select the Hardware panel...

Страница 77: ...the Start menu select Settings then Control Panel Double click on the System icon Select the Hardware tab then click on Device manager Windows displays a list of installed components Drop down the lis...

Страница 78: ...communication without the written consent of SAGEM SA 3 7 3 For WIN ME Right click on the Network favorites icon Select Properties Windows then displays a list of the network components installed The...

Страница 79: ...ication without the written consent of SAGEM SA Page 3 53 3 7 4 For WIN 98FE Right click on the My computer icon Select Properties Windows then displays a list of the network components installed The...

Страница 80: ...nication without the written consent of SAGEM SA 3 7 5 For WIN 98SE Right click on the Network neighborhood icon Select Properties Windows then displays a list of the network components installed The...

Страница 81: ...User Guide N56815740110 No reproduction or communication without the written consent of SAGEM SA Page 4 1 4 Troubleshooting the SAGEM F stTM 1000 modem...

Страница 82: ...grams SAGEM F st1000 F st1000 uninstallation If the F st1000 Uninstallation command does not exist in the Start menu of Windows proceed as follows to get it Make sure the modem is switched off Insert...

Страница 83: ...the Start menu select My computer a new screen appears Select View system information the System Properties window appears Select the Hardware panel then click on the Device Manager button the followi...

Страница 84: ...f SAGEM SA 4 1 2 For Windows 2000 Select the My computer icon on the Windows desktop Right click and choose Properties Click on the Device manager button The following screen appears Select Modem SAGE...

Страница 85: ...age 4 5 4 1 3 For Windows ME Windows 98FE and Windows 98SE Select the My computer icon on the Windows desktop Right click and choose Properties Select the Device manager tab and click on Other devices...

Страница 86: ...3 6 All LEDs off Check that the type of power supply available in your premises is correct for the mains adapter unit supplied with the SAGEM F st 1000 see the label on the adapter Check that the pow...

Страница 87: ...ction takes under one minute after connecting the ADSL line If however after the connection time the LED is still blinking Check that the SAGEM F st 1000 is correctly connected to the ADSL line either...

Страница 88: ...and the modem If the modem still doesn t start up Disconnect then reconnect the power cable from the modem If the problem remains uninstall the drivers and restart the installation of the software as...

Страница 89: ...age 4 9 4 5 Problems with your network s analog terminals Whistling or audible noises in the telephone channel Check that the input splitter or the microfilter associated with the terminal is correctl...

Страница 90: ...User Guide N56815740110 Page 4 10 No reproduction or communication without the written consent of SAGEM SA...

Страница 91: ...User Guide N56815740110 No reproduction or communication without the written consent of SAGEM SA Page 5 1 5 Appendice...

Страница 92: ...connected to the equipment via a 4 way MINI DIN socket 4 2 1 3 Pin N Signal Meaning 1 Ground 0 V 2 17 V Secondary voltage 1 3 5 5 V Secondary voltage 2 4 Ground 0 V 5 1 2 USB connector pinout The USB...

Страница 93: ...SAGEM SA Page 5 3 5 1 3 LINE connector pinout The equipment is connected to the wide area network via a 6 way RJ11 socket 1 2 3 4 5 6 Pin N Signal Meaning 3 LINE A Subscriber line A signal 4 LINE B S...

Страница 94: ...pendice User Guide N56815740110 Page 5 4 No reproduction or communication without the written consent of SAGEM SA 5 2 Wiring of SAGEM F st 1000 cables 5 2 1 RJ11 RJ11 LINE cable 3 m 6 1 6 1 P1 3 P2 3...

Страница 95: ...5 Appendice User Guide N56815740110 No reproduction or communication without the written consent of SAGEM SA Page 5 5 5 2 2 Type A Type B USB cable P1 1 2 3 P2 1 2 3 4 4 1500 P1 4 1 P2 1 3 4 2 1 5 m...

Страница 96: ...ssion mode Bidirectional Connector USB Type B ADSL Transmission code Standards supported Maximum upstream rate Maximum downstream rate Latency DMT Discrete Multi Tone T1 413 Ed 2 G 992 1 G dmt G 992 2...

Страница 97: ...ns Climatic environment Warehousing Standard Temperature Relative humidity ETS300 019 1 1 class T 1 2 25 C to 55 C 10 to 100 Transport Standard Temperature Relative humidity ETS300 019 1 2 class T 2 3...

Страница 98: ...tic compatibility Radiated and conducted interference Immunity to disturbances EN 55022 class B EN 61000 3 2 EN 55024 Electrical robustness ITU K 21 CSE I 31 21 France Telecom Safety EN 60950 and Amen...

Страница 99: ...5 3 2 Software specifications ATM Signaling PVC Adaptation AAL5 Number of VCs 1 VC Traffic classes UBR Encapsulation protocol RFC 2364 VC MUX or LLC SNAP Note In the interests of constantly improving...

Страница 100: ...tion Standards HPV Hazardous Primary Voltage IAP Internet Access Provider ID Identification IP Internet Protocol ISDN Integrated Services Digital Network PC Personal Computer PPP Point to Point Protoc...

Страница 101: ......

Страница 102: ...27 rue Leblanc 75512 PARIS CEDEX 15 FRANCE Tel 33 1 40 70 63 63 Fax 33 1 40 70 66 44 http www sagem com SAGEM SA Soci t anonyme directoire et conseil de surveillance au capital de 36 235 876 Si ge soc...

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