12
Troubleshooting
PROBLEM
EASY SOLUTION
Ice cream won’t
freeze
• START / PAUSE button needs to be pressed.
• Alcohol in ice cream? Added too much or too soon.
• Ensure that there is adequate ventilation around the ice
cream maker. We recommend leaving at least 15cm
between the ice cream machine and adjacent hard
surfaces.
Paddle won’t
move
• Paddle won’t move if the pre-cool function is selected for
the first 5 minutes.
• Check to see if centre spindle is inserted correctly into plastic
paddle; if the centre spindle is not moving then there maybe
an issue with the machine – Call Sage
®
customer service.
Lid will not lock
into position
• Paddle and bowl are not positioned properly – make sure
the handle of the bowl sits within the grooves and paddle
is inserted properly.
Frozen dessert
not frozen in
allocated time
• Dessert mixture was too warm when placed in the ice
cream bowl for time allocated in manual setting.
• Different ingredients and quantities will effect freezing time.
Allow for more time if using ingredients like eggs/alcohol.
Can’t remove
bowl insert after
churning
• Ingredients may have spilt over the side of the bowl and into
the chamber. Turn the machine off and let stand for 10–20
minutes to defrost the ice cream. Then remove bowl and
wipe the interior chamber of the ice cream machine.
How do I make
soft serve ice
cream?
• The frozen desserts on the hardness indicator bar are only there
as a guide. Try making your soft serve on the sorbet setting.
You can turn the hardness back up if the ice cream is not hard
enough.
I want my ice
cream even
harder!
• Remove ice cream from ice cream bowl, place in another
air-tight container and place in freezer for a further
1–2 hours or until desired hardness is achieved.
Can I put my
mix-ins into the
custard base?
• Put your mix-ins at the end when prompted.
Note: Often ingredients such as fruits may disintegrate
during the churning process if added too early.
