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Troubleshooting
Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Power LED does not
illuminate
- Parent or Baby Unit is not turned On
- Battery pack is dead
- Turn Parent or Baby Unit on. Hold down Power On/Off Button until
all LEDs come on
- Charge or replace batteries
No power is getting
to my Parent/
Baby Unit
- Adapter is not receiving
electrical power
- Electrical power is not getting to
Parent/Baby Unit
- Make certain any light switches that control power to the wall outlet are on when
using AC adapter
- Check AC adapter jack-to-socket and plug-to-outlet connections
- Check for pinched wire
Parent Unit has
no sound
- Volume is too low
- Sound is Off
- Out of range
- Something is blocking microphone
- Adjust the volume
- Bring Parent Unit closer to Baby Unit
- Remove obstruction from front of Camera
My Parent Unit shows
a black screen/no
video
- Video Time Out is activated
- Baby Unit may be turned off
- Something is blocking camera lens
- Press Video On/Off Button to turn back ON
- Turn Baby Unit ON
- Video Monitor will time out after 2 minutes when not plugged into AC outlet
- Remove obstruction from front of Camera
Video is not in color
- Room is too dark which has activated
Day/Night Auto Viewing. This may happen
during the twilight hours of the day or if room
is darkened for example with shades down.
- Baby is being monitored at night
in a dark nursery
- Add more light to the room
- Day/Night Auto Viewing is activated in the dark allowing you to view baby
in black & white only
Picture is not clear
- Picture is blurry or not centered
- Make sure protective cling is removed from front of Baby Unit and Parent Unit
- Move Camera location
- Make sure video is not in Zoom mode