USER MANUAL
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P a g e
RETURN/EXCHANGE GOODS POLICY
Return of Goods:
18% Return Charge for a Restocking Fee for returned goods when customer makes an
incorrect order of item(s), still in original packing. A Return Authorization Number (RAN)
Form(s) will need to be filled out and processed through the SafeLife Customer Service
Department. Once RAN is issued, customer must return all item(s) placed on the RAN within
five working days from the date of the RAN to SafeLife Comfort Surfaces, Inc. Without an
Authorized RAN, all item(s) will be returned to the customer at the customer’s expense.
Replacements:
Replacements are offered for defective item(s). A RAN action must be completed before
any replacements can be completed.
Replacement for wrong item(s) shipped:
RAN form must also be completed, and then item(s) will be replaced at no cost.
