
Problem
Cause
Solution
There are some coffee
residues inside my new
coffee machine.
This machine has been tested with
coffee.
Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely new.
The machine is in DEMO
mode.
You pressed the standby icon for
more than 8 seconds.
Switch the machine off and then on again
with the main switch on the back of the
machine.
The drip tray fills up
quickly / there is always
some water in the drip
tray.
This is normal. The machine uses
water to rinse the internal circuit
and brew group. Some water
flows through the internal system
directly into the drip tray.
Empty the drip
tray daily or as
soon as the red
'drip tray full'
indicator pops up
through the drip
tray cover. Tip:
place a cup under
the dispensing
spout to collect rinsing water that comes
out of it.
The 'empty coffee grounds
container' icon remains
on.
You emptied the coffee grounds
container while the machine was
unplugged from the wall socket,
or you placed it back too fast.
Remove the coffee grounds container, wait
at least 5 seconds and then insert it again.
The machine prompts to
empty the coffee grounds
container even though
the container is not full.
The machine did not reset the
counter the last time you emptied
the coffee grounds container.
Always wait approx. 5 seconds when you
place back the coffee grounds container.
In this way, the coffee pucks counter will
be reset to zero and the number of coffee
pucks is counted correctly.
The coffee grounds
container is too full and
the 'empty coffee grounds
container' icon did not
appear on the display.
You removed the drip tray without
emptying the coffee grounds
container.
When you remove the drip tray, also empty
the coffee grounds container even if it
contains only a few coffee pucks. This
ensures that the coffee pucks counter is
reset to zero and that the number of coffee
pucks is counted correctly.
I cannot remove the brew
group.
The brew group is not in the
correct position.
Reset the machine in the following way:
close the service door. Switch the machine
off and back on again and wait until the
machine is ready for use. Try to remove
the brew group again (see
).
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