• 20 •
Problem
Possible cause
Solution
The machine does not switch
on.
The machine is not connected to the
power supply.
Connect the machine to the power supply.
The pump is very noisy.
There is no water in the tank.
Re
fi
ll with water (section 4.4).
The coffee is too cold.
The machine ready light (5) was off
when the brew button was pressed (4). Wait until the machine ready light turns on.
The porta
fi
lter was not preheated
(section 5).
Preheat the porta
fi
lter.
The cups are too cold.
Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a
cappuccino.
The milk is not suitable: powdered milk
or low-fat milk has been used.
Use only cold, whole milk.
The Pannarello and/or steam spout
is dirty.
Clean the Pannarello as described in
section 9.
There is no steam left in the boiler.
Prime the circuit (section 4.5) and repeat
the procedure described in section 8.
The coffee is brewed too fast,
crema does not form.
There is not enough coffee in the
porta
fi
lter.
Add coffee (section 5).
The grind is too coarse.
Use a different blend or a
fi
ner grind of
coffee (section 6).
The coffee is old or not suitable.
Use a different blend (section 6).
The pod is old or not suitable.
Use a different, single-dose pod.
Coffee is not brewed or
brewed in drips only.
The water tank is empty.
Re
fi
ll with water (section 4.4).
The grind is too
fi
ne.
Use a different blend (section 6).
Coffee has been tamped or pressed in
the porta
fi
lter.
Empty the porta
fi
lter and insert only 1-2
doses of coffee (without tamping).
There is too much coffee in the
porta
fi
lter.
Reduce the quantity of coffee in the
porta
fi
lter (only 1 - 2 scoops).
The hot water/steam knob (7) is open.
Close the knob (7).
The machine has limescale build-up.
Descale the machine (section 10).
The
fi
lter in the porta
fi
lter is clogged.
Clean the
fi
lter (section 9).
The pod is not suitable (double-dose).
Change the type of pod; use a single-dose
pod only (section 6).
Coffee
fl
ows out of the edges.
The porta
fi
lter is incorrectly inserted in
the brew unit.
Insert the porta
fi
lter correctly (section 5).
The upper edge of the porta
fi
lter is
dirty.
Clean the edge of the porta
fi
lter.
The pod is inserted incorrectly.
Insert the pod correctly. Make sure it does
not hang over the edge of the porta
fi
lter.
There is too much coffee in the
porta
fi
lter.
Reduce the quantity of coffee using the
measuring scoop (use only 1-2 scoops).
Please contact an authorized service center for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
For assistance in the U.S. or Canada, contact Saeco Customer Service at 1-800-933-7876 (U.S.) or 1-514-385-5551 (Canada).
help prevent potential negative consequences for the
environment and human health, which could otherwise
be caused by inappropriate waste handling of this
product. For more detailed information about recycling
of this product, please contact your local city of
fi
ce, your
household waste disposal service or the shop where you
purchased the product.