27
PROBLEM SOLVING, CAUSES AND SOLUTIONS
13 PROBLEM SOLVING, CAUSES AND SOLUTIONS
Problem
Possible Causes
Solution
The machine does not turn on.
The machine is not connected to the
electric network.
Connect the machine to the electric network.
The pump is very noisy.
No water in the tank (section 4.3).
Refi ll with water.
Coff ee is too cold.
The light (17) was off when the button
(4) was pressed.
Wait until the light turns on.
The fi lter holder is not inserted for pre-
heating (sections 6.1-6.2)
Preheat the fi lter holder.
The milk does not froth.
Not suitable milk.
Check the fat content.
The coff ee is brewed too fast, crema
does not form.
There is too little coff ee in the fi lter
holder.
Add coff ee (sections 6.1 - 6.2).
The grind is too coarse.
Change the degree of grind (section 5).
Coff ee is old or not suitable.
Use a diff erent blend (section 7).
Coff ee is not brewed or brewed in
drips only.
No water.
Refi ll with water (section 4.3).
The grind is too fi ne.
Change the degree of grind (section 5).
Coff ee tamped in the fi lter holder.
Shake the ground coff ee.
There is too much coff ee in the fi lter
holder.
Reduce the quantity of coff ee using the measur-
ing scoop.
The “hot water/steam” knob (6) is
open.
Close the knob.
The machine has limescale build-up.
Descale the machine (section 11).
The upper fi lter is clogged.
Clean the fi lter element.
The fi lter in the fi lter holder is clogged. Clean the fi lter (section 10).
Coff ee fl ows out of the edges.
The fi lter holder is incorrectly inserted
in the brew unit.
Insert the fi lter holder correctly (sections 6.1 -
6.2).
The upper rim of the fi lter holder is
dirty.
Clean the rim of the fi lter holder.
The gasket of the boiler is dirty or
worn.
Clean or replace the gasket.
There is too much coff ee in the fi lter
holder.
Reduce the quantity of coff ee using the measur-
ing scoop.
Please contact an authorised service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.