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TROUBLESHOOTING
If you have trouble using your SACKit Charge 50 we ask you to try the following solutions.
If these solutions does not fix your problem please contact our customer service at info@
sackit.dk.
SACKit Charge 50 charges slowly
• Check that all cables are connected correctly
• Make sure you have chosen either a QC2.0 or QC3.0 adaptor
The blue LED indicator is blinking and the phone is not charging
• Make sure your phone is placed correctly on the X in the middle of SACKit Charge 50
• Power ON/OFF your phone and retry
• Make sure your phone supports wireless charging
I feel SACKit Charge 50 is charging my device too slowly
• SACKit Charge 50 only supports Fast Charging if your device supports the feature.
Also you need to use a QC2.0 or QC3.0 adaptor. See page 5
My device or SACKit Charge 50 is very varm
• You need to ensure you have chosen the correct adaptor for SACKit Charge 50. See
page 5 for a guide
• The device must not be covered as this might result in overheating
• The device being charged must not have a steel plate or magnetic back, as this may
cause increased temperature and may damage the device.