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FAQ’s
CUSTOMER SUPPORT
Q: How do I contact Customer Service?
S.R.Smith Customer Service Professionals are available 6:30 a.m. – 5:00 p.m. PT / 9:30 a.m. – 8:00 p.m. ET at
(800) 824-4387 or email
.
TIP:
Include the word SLIDEAWAY in the subject line of your email to ensure your question is routed to
the appropriate person.
Q: Where can I register my product to make sure I receive important product notifications?
srsmith.com/productregistration
to register your product.
Q: What is the warranty on SlideAway?
S.R.Smith offers a three-year warranty on SlideAway. For detailed warranty information, visit
Q: How can I file a warranty claim?
In order to file a warranty claim, you will need to have the following information –
- Serial number of your SlideAway (located under the logo on the slide)
- Images of the product issue
- Name, physical address, phone and email address of SlideAway owner
To enable faster review of your claim, please submit online at
If you need help completing your claim form, please email
and one of our Warranty
Professionals will assist you.
