CUSTOMER SUPPORT
Q: How do I contact Customer Service?
S.R.Smith is pleased to offer dedicated Lighting Specialists to assist you with
anything related to lighting.
Contact one of our dedicated Lighting Specialists by phone (800) 824-4387 x-4012
(East) or x-2282 (West) or send an email to
S.R.Smith Customer Service Professionals are available 6:30 a.m. – 5:00 PT / 9:30 a.m.
– 8:00 p.m. ET at (800) 824-4387 or email [email protected]. Tip: Include the word
“Mod-Lite” in the subject line of your email to ensure your question is routed to the
appropriate lighting specialist.
Q: Where can I register my product to make sure I receive important product
notifications?
Please visit
to register your product. Direct link address:
https://srsmith.com/en-us/customer-service/product-registration/
Q: What is the warranty on Mod-Lite?
S.R.Smith offers a three-year parts and one-year labor warranty on Mod-Lite. For
detailed warranty information, visit www.srsmith.com/warranty.
Q: How can I file a warranty claim?
In order to file a warranty claim, you will need to have the following information –
- Serial number of your Mod-Lite
- Images of the product issue
- Physical address, phone and email address of Mod-Lite owner
To enable faster review of your claim, please submit online at
https://srsmith.com/en-us/customer-service/warranty-claim/
If you need help completing your claim form, please email
and one of our Warranty Professionals will assist you.
S.R.Smith, LLC
800.824.4387
srsmith.com
© 2020 S.R.Smith. All rights reserved. 0420
