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Troubleshooting Guide
Below we have provided a common problems and solutions table. Be sure to consult this table should you experience
any technical problems.
Description of Problem
Possible Causes
Known Solutions
The burner will not ignite or
the burner will not stay lit
1) The electric igniter may have dead
or low power batteries
2) Burner start button is not being
held long enough for ignition to take
place
3) The fuel level could be too low
4) The propane cylinder valve could
be partially or fully closed, which can
restrict fuel flow
1) Change the batteries located in the
igniter assembly, double check spark.
2) Ensure you hold your burner start
button until the burner ignites,
continue to hold for an additional 15-
20 seconds
3) Check and refill your fuel tank
4) Ensure your fuel valve is fully
open, you can do this by turning the
knob fully counter-clockwise
Crack filler is hot, but will not come
out of the flow valve
1) Crack filler was left inside the
melter from a previous job. This crack
filler has solidified inside the
molasses valve and although the
material in the kettle is melted, the
material in the molasses valve may
not be.
1) Allow the burner more time to
heat up the valve until the crack filler
inside begins to melt. Alternatively,
you may heat up the valve using a
propane torch assembly.
Burner will not stay lit
1) The fuel level may be too low
2) Loose connection between the
thermocouple and flame-out valve
1) Refill your fuel tank
2) Tighten the thermocouple
connection to the flame-out valve
Crack filler is melting really slowly
1) Incorrect crack sealant being used
2) Burner is not providing enough
heat to melt the crack sealant
3) The temperature outside is cooler
than normal slowing down the
melting process
1) Double check that you are using an
approved crack sealant for use in
direct-fire melters
2) Increase the fuel to your burner
3) No solutions, melting takes longer
on cooler days
