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Before  You  Call  For  Service…

Troubleshooting  Tips  
Save  time  and  money!  Review  the  charts  on  the  following  pages  first  and  you  may  not  need  to  call  for  service.

CAUTION:  For  your  safety,  DO  NOT  attempt  repair  of  electrical  wiring,  gas  piping,  remote  control,  burners,  
vent  connectors  or  other  safety  devices.  Refer  repairs  to  qualified  service  personnel.

CAUTION:  Label  all  wires  prior  to  disconnection  when  servicing  controls.  Wiring  errors  can  cause  improper  
and  dangerous  operation.  VERIFY  PROPER  OPERATION  AFTER  SERVICING.

Problem

Possible  Cause

What  To  Do

Not  enough  or  no  hot  water.

Water  Shutoff  valve  is  not  fully  opened.

●   

Check  shutoff  valve  and  open  fully.

Hot  water  faucet  is  not  fully  opened.

●   

Open  hot  water  faucet  completely.  

(The  main  burner  goes  off  

when  incoming  water  volume  is  

inadequate.)

Water  piping  is  frozen.

●   

Allow  piping  to  thaw.

No  electricity  or  water  supply  is  cut  off.  

●   

Check  that  proper  power  is  being  

supplied  and/or  water  supply  is  

adequate.

Unit  is  not  “ON”.

●   

Turn  the  unit  “ON”  by  the  button  on  

the  remote  control.

The  temperature  may  be  set  too  low.

●   

Increase  the  temperature  setting.

Mixing  Valve  Malfunctions    
(if  applicable)

●   

Check  and  replace  if  necessary.

Error  code  displayed  on  remote  control.

●   

See  instructions  for  Error  Code  and  if  

required,  contact  a  dealer  for  service.

Not  enough  water  demand.

●   

Increase  water  flow.

Water  inlet  filter  clogged.

●   

Clean  water  inlet  filter.

Fixture  aerator  is  clogged.

●   

Clean  aerator.

Scale  buildup  in  heat  exchanger.

●   

Check  for  error  code.  If  required,  

contact  a  dealer  for  service.

Hot  and  cold  water  lines  reversed.

●   

Reverse  water  connections.

Water  not  hot  enough.

The  temperature  may  be  set  too  low.

●  

The  gas  valve  is  not  fully  opened.

●  

Gas  supply  pressure  is  low.

Bleed  over  in  one  of  the  hot  water  
fixtures.

●   

Water  too  hot.

Temperature  is  set  too  high.

●   

Water  shutoff  valve  is  not  fully  opened.

●  

Small  amount  of  water  has  been  heated.

●  

Fan  continues  to  rotate  after  hot  water  
faucet  is  closed.

This  function  is  to  supply  hot  water  
when  the  hot  water  faucet  is  reopened.

●   

Normal  operation.  There  is  no  need  

to  call  for  service.

CAUTION:  Make  certain  power  to  water  heater  is  “OFF”  before  removing  protective  cover  FOR  ANY  REASON.

 

Increase  the  temperature  setting.

 

Check  and  open  the  gas  valve  fully.

Call  your  gas  company  to  verify  the  

gas  meter  and  gas  piping  size.

Call  dealer  for  service.

 

Decrease  the  temperature  setting.

Check  shutoff  valve  and  open  fully.

 

Allow  more  water  to  flow.

AP15318 tankless 10 30 09.indd   27

11/9/2009   3:17:45 PM

Содержание AP15318

Страница 1: ...ce and troubleshooting of the water heater This manual also includes a parts list It is very important that all persons who are expected to install operate or adjust this water heater read the instruc...

Страница 2: ...swers to common problems in the Troubleshooting Guide If you review the chart of Troubleshooting Tips first you may not need to call for service READ THIS MANUAL Your safety and the safety of others a...

Страница 3: ...solvents paint thinners etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible materials anywhere near or in the vicinity of a wa...

Страница 4: ...117 or USC2 117 remote control Only qualified service personnel should perform this adjustment Only factory authorized remote control s should be used Notice When this water heater is supplying genera...

Страница 5: ...th great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level Before attempting to light the water heater make sure to look and smell for gas lea...

Страница 6: ...pacity greater than 52 gallons or tankless style consult the local building jurisdiction code for acceptable bracing procedures Have the installer show you the location of the gas shut off valve and h...

Страница 7: ...burns death or property damage The water heater must be located so it is not subject to physical damage for example by moving vehicles area flooding etc The water heater should be installed verticall...

Страница 8: ...tion of Important Safety Information California Proposition 65 Warning This product contains chemicals known to the State of California to cause cancer birth defects or other reproductive harm Use Car...

Страница 9: ...anticipated snow level B Clearance to window or door that may be opened 6 inches 15 cm for appliances 10 000 Btuh 3 kW 12 inches 30 cm for appliances 10 000 Btuh 3kW and 100 000 Btuh 30kW 36 inches 9...

Страница 10: ...le and pets Install outdoor water heater such that air inlet and flue outlet is above anticipated snow level 1 8 m If soffit vent is too close block off and install new vent at another location Inside...

Страница 11: ...pressure of 40 psi 276 kPa is required to achieve maximum flow rate To maintain proper performance ensure sufficient water supply pressure The Required Water Pressure Min Operating Water Pressure 14...

Страница 12: ...heater and the water shutoff valve see the top left diagram The following should be addressed in regards to the HOT WATER OUTLET Connections between the water heater and point s of use should be as s...

Страница 13: ...line The end of the discharge line should not be threaded or concealed and should be protected from freezing No valve of any type restriction or reducer coupling should be installed in the discharge...

Страница 14: ...ode In Canada the latest edition of CSA B149 1 Natural Gas and Propane installation code Manual Gas Supply Line Shutoff Manual Gas Appliance Shutoff Union Sediment Trap Cap Valve Supplied Leak Testing...

Страница 15: ...comply with local codes or in the absence of local codes with the latest edition of the National Electrical Code ANSI NFPA 70 or in Canada Canadian Electrical Code CSA C22 1 Part 1 F PRIORITY POWER O...

Страница 16: ...projections in the base plate fit into the housings in the remote control Fix the control to the base plate at the bottom of the remote control using the screw provided Proceed to Connecting the remo...

Страница 17: ...IRECTSEULEMENT SW3 SW2 SW1 U 2 1 S 1 3 2 W W 12 3 4 I J H F W W 2 3 4 1 B R Y O W BR BK 1 2 3 4 5 6 7 8 R Y O W BR BK 1 2 3 4 5 6 7 8 C 9 R BR BK BK W BK W 1 2 3 4 Y W BK 1 2 3 K SV0 SV1 SV2 SV3 W BK...

Страница 18: ...tdoor Models Discharge Line To Suitable Drain To Hot Water Faucet s Relief Valve Union Drain Valve 6 15 cm Air Gap Manual Gas Appliance Shut off supplied Flue Terminal Trap Manual Gas Supply Line Shut...

Страница 19: ...storage tank heaters This water heater does not store water making an insulation blanket unnecessary The manufacturer s warranty does not cover any damage or defect caused by installation attachment o...

Страница 20: ...tight and free of leaks Water filter is clean and in place Materials used are as instructed in this manual Water pipes are insulated and protected from freezing C Gas Supply Gas type matches rating p...

Страница 21: ...tric power to the appliance 3 Do not attempt to light the burner by hand 4 Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the OFF position 5 Wait five 5 minutes to clear ou...

Страница 22: ...ere is any difficulty in understanding or following the Operating Instructions or the Care and Cleaning section it is recommended that a qualified person or serviceman perform the work Operating the w...

Страница 23: ...t water faucet is in the open position Notice The factory setting allows operating temperatures between 100 F 38 C and 120 F 49 C Temperatures of 85 F 29 C and up to140 F 60 C can be achieved with the...

Страница 24: ...odically this may be due to a problem in the water system Contact the water supplier or your plumbing contractor on how to correct this DO NOT plug the relief valve outlet Rapid closing of faucets or...

Страница 25: ...a brush Use only mild soapy water other cleaners may damage the surface of the water heater DO NOT remove any label including the rating plate while cleaning or servicing DO NOT splash water on the r...

Страница 26: ...ng conditions even for a short period of time be sure to drain all water from the unit as instructed above Exposure to freezing conditions can occur from down draft of venting system or from installat...

Страница 27: ...icable Check and replace if necessary Error code displayed on remote control See instructions for Error Code and if required contact a dealer for service Not enough water demand Increase water flow Wa...

Страница 28: ...grounded Low inlet gas pressure due to improper sizing Wrong gas type Open the Gas shutoff valve fully Contact gas utility company Fill up LP Gas container or replace with a new cylinder of LP Gas Bl...

Страница 29: ...f parts desired CAUTION For your safety DO NOT attempt repair of electrical wiring gas piping burners vent connectors or other safety devices Refer repairs to qualified service personnel WARNING For y...

Страница 30: ...f the remote control will begin to blink While the number is blinking push the UP arrow temperature adjustment button and the Down arrow temperature adjustment button at the same time The display of t...

Страница 31: ...f the water heater is installed less than 3 280 feet 1 000m no action is required How to adjust the DIP switch on the PCB for high altitude installation Check the altitude above sea level where the wa...

Страница 32: ...onal Service Department at the following address 1241 Carwood Court Montgomery AL 36117 Phone 1 800 432 8373 When contacting the manufacturer the following information will be requested a Model and se...

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