17
PROBLEM SOLVING
PROBLEM
POSSIBLE PROBLEM
POSSIBLE SOLUTION
The cleaner won’t
turn on
The cleaner hasn’t had
enough charge
Make sure you have plugged in the cleaner to charge for
14-16 hours. The light will illuminate when charging.
Charging cable is
damaged
Make sure there is no signs of damage to the charging
cable.
The power switch has not
been pressed
Make sure you have turned on the power using either the
main unit power switch or the handheld power switch.
The suction is
decreasing and the
cleaner is not picking
up dirt
Dust container
Check if the dust container is full, if so, empty it.
Filters are dirty
Clean the filters. After around 6 months of regular use the
filters may need replacing. Contact Customer Services
using the details at the bottom of this page.
Handheld/head
blockages
Check that there are no blockages in the handheld suction
inlet or cleaning head. If so, clear these blockages.
Cleaner is over
heating
Filters are dirty
Check that the filters are not blocked, if so, clean them
following the instructions in this booklet.
The charging stand is
not working
The unit is not fitted
correctly on the stand or
the stand is not correctly
plugged in to the mains
Dust is coming out of
the vacuum cleaner
Dust container fitting
The dust container has not been fitted correctly. Refit the
container following the instructions in this booklet.
The air coming out of
the vacuum cleaner
smells
Filters are dirty
Clean the filters and dust container.
Filters are not dry
Ensure the filters have been left to dry for 24 hours before
refitting back into the vacuum cleaner and using.
We’re here should you need us.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
