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14

PROBLEM SOLVING

PROBLEM

POSSIBLE PROBLEM

POSSIBLE SOLUTION

Reduced steam/no 
steam is coming out

1. Water tank may not be 
filled.

1. Make sure the water tank is filled. Refer to page 10 of 
the instruction manual provided.

2. The unit may not be 
plugged in properly/the 
fuse or breaker may not 
be working.

2. Verify the unit is plugged into an approved electrical 
outlet and that the fuse or breaker is functioning properly. 
Ensure you have waited at least 30 seconds for the water 
to heat up.

3. Power dial is not 
turned to ‘on’.

3. Ensure the power dial is turned to the ‘ON’ position.

The indicator light is 

not working

1. The unit may not be 
plugged in properly/the 
fuse or breaker may not 
be working.

1. Verify the unit is plugged securely into an approved 
electrical outlet and that the fuse or breaker is functioning 
properly. Ensure the power dial is switched to ‘ON’.

There is a peculiar 
smell coming from the 
unit

1. First time using 
product.

1. If this is the first time you are using the mop, continue 
using the product.  The smell may be due to new parts 
being heated up for the first time.

2. This is not the first

time the product has 
been used.

2. Discontinue use if problem persists and contact 
Customer Services using the details on the next page.

There is a 
‘clicking/bubbling/rat
tle’ noise coming from
the steam mop when 
in use

1. This is a normal occurrence due to the construction of 
the product and its operational functionality.

There is a puddle of 
water/the mop pad is 
not picking up dirt

1. The mop pad is 
saturated and needs 
changing.

1. Wash the mop pad, following cleaning and care 
instructions provided on page 13 of the manual.

Parts have 
broken/need 
replacing

1. Either the mop pad, 
carpet glider, measuring
jug or handle have 
broken or been lost.

1. Call customer services or visit the website detailed at 
the bottom of the next page.

2. None of the above 
have broken but another 
part has.

2. Discontinue use and contact customer services using 
the details on the bottom of the next page.

Содержание RHSM1001

Страница 1: ...SM1001 G Steam Clean Steam Mop For Customer Services Spare Parts please call 0345 209 7461 Opening times Monday Friday 8am 8pm Saturday 9am 1pm Or visit us at www productcare co uk PLEASE RETAIN FOR F...

Страница 2: ...8 Disposal information 20 CONTENTS 2 For Customer Services Spare Parts please call 0345 209 7461 Opening times Monday Friday 8am 8pm Saturday 9am 1pm Or visit us at www productcare co uk Thank you for...

Страница 3: ...This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge IF they have been given supervi...

Страница 4: ...ged left outdoors or dropped into water Keep the steam mop away from water do not allow it to get wet If unit is wet do not plug unit into wall socket or turn unit on Do not handle steam mop with wet...

Страница 5: ...must not be opened during use Do not use appliance in an enclosed space filled with vapor given off by oil based paint paint thinner some moth proofing substances flammable dust or other explosive or...

Страница 6: ...Use extra care when cleaning on stairs Do not use steam for space heating purposes household use only Use on waxed or some unwaxed floors may diminish glossiness Do not use on unsealed wood floors Tes...

Страница 7: ...8 Handle top release button 9 Handle tube 10 Water tank and cap 11 Mop head release 12 Microfibre mop pad 13 Measuring jug 7 STEAM MOP FEATURE DIAGRAM For Customer Services Spare Parts please call 03...

Страница 8: ...the product make sure the unit is unplugged and has cooled sufficiently Handle assembly The handle comes in 2 parts Handle top Handle tube 1 Fit the handle top onto the handle tube applying a small am...

Страница 9: ...oor with the velcro facing upwards and removal lip to the back Lift the mop above the pad and align the head with the mop pad Lower the pad and rest the mop on it to secure the velcro to the head To r...

Страница 10: ...ially in hard water areas Water can be treated using water filters Using untreated hard water can reduce the performance and life span of your product Never use boiled water in your steam appliance Th...

Страница 11: ...approximately 30 seconds for the water to heat sufficiently and the steam mop is ready to use 5 In the upright position the mop will not steam Tilt the steam mop backwards approximately 45 and it will...

Страница 12: ...off position and allow the unit to cool 3 Switch the power off at the plug socket and remove the plug 4 Allow the mop pad to fully cool and then carefully remove from the mop head Note Do not install...

Страница 13: ...ext use If the steam mop is damaged contact the customer service helpline using the details at the bottom of this page Care of your microfibre cleaning pads Wash pads in warm water no more than 40 deg...

Страница 14: ...from the unit 1 First time using product 1 If this is the first time you are using the mop continue using the product The smell may be due to new parts being heated up for the first time 2 This is no...

Страница 15: ...ent is at the discretion of the retailer The following conditions apply The product must be returned to the retailer with the original proof of purchase The product must be installed and used in accor...

Страница 16: ...Parts please call 0345 209 7461 Opening times Monday Friday 8am 8pm Saturday 9am 1pm Or visit us at www productcare co uk To check the availability of the following spare parts simply contact our fri...

Страница 17: ...k that the voltage marked on the product corresponds with your supply voltage This product is fitted with a 13A plug complying with BS1363 If this plug is unsuitable or needs to be replaced refer to c...

Страница 18: ...inal marked with the letter N or coloured BLACK The BROWN wire is the LIVE wire and must be connected to the terminal marked with the letter L or coloured RED Always ensure that the plug cord grip is...

Страница 19: ...19 NOTES...

Страница 20: ...thin Your co operation is vital to ensure the success of these schemes and for the protection of the environment For your nearest disposal facility visit www recycle more co uk or ask in store for det...

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