TROUBLESHOOTING
PROBLEM
EXPLANATION
RECOMMENDATION
My Pizza cooked
unevenly.
The heating element types and
location have been specifically
optimised to cook a perfect
pizza from the center of the pan
without needing to rotate. Being
off center can cause one side to
cook a little faster than the other.
• When placing pizza on the tray, pull it out
slightly with the tray handle to better see where
the true center is.
• If you notice this during the cooking process,
pull the tray out and use oven safe utensils
(such as a spatula or tongs) to move the pizza
back into the center for the rest of the cook
time. Rotating the pizza can also help if you are
further along in the cooking process. Please
note opening the door could impact the cook
time.
The food took
longer to cook
than expected or
lacked crisp.
Preheating the appliance properly
can affect the results; if a pizza is
cooked before the oven is at the
proper temperature the pizza may
take longer to cook and could
lack crisp.
• Always preheat the appliance for at least 5
minutes prior to cooking.
My Pizza didn't
turn out on the
Regular setting.
or
Some frozen
snacks didn't turn
out on the Snack
setting.
As with a normal oven, thick
foods will need more cooking
time than thinner foods. Because
this oven cooks quickly on the
Regular and Snack settings the
following may happen:
1. Pizzas with thicker crusts or
toppings may brown before
the pizza is cooked all the way
through.
2. Frozen foods with various
thicknesses may have some
pieces done before others.
3. Some thick or dense frozen
snacks might cook unevenly.
• Inspect the food before choosing a setting:
• If the pizza crust looks thick or there are a lot
of toppings (e.g. supreme pizza), you may
want to consider using the "Rising" setting.
The lower infrared intensity helps cook
slightly slower, giving the pizza more time to
cook all the way through.
• If frozen snacks have a large variation in
thickness and size or are very dense, you
may want to consider using the "Rising"
setting. The lower infrared intensity helps
cook slightly slower, giving the food more
time to cook all the way through.
• If while cooking you notice this, turn the control
setting to "Rising" and allow it to cook until
desired doneness. If needed, remove items
that are finished cooking and allow underdone
items more time to finish cooking.
I want a crispier
crust on my pizza.
As with a normal oven, getting
a crispier crust requires more
time and in some cases higher
temperatures. Allowing the pizza
oven to preheat longer will enable
your oven to reach a higher
temperature for desired results.
• Normal preheat is 5 minutes. Allow the oven to
preheat for a full 10 minutes for crispier crust;
follow the same cook times listed in cooking
chart provided.
• If cooking more than one pizza, allow 3 - 4
minutes of preheat between pizzas in order to
keep the oven at an optimal temperature.
The unit is
smoking.
As with a normal oven, leftover
food or debris can cause the
appliance to smoke.
• Always clean your oven between uses to avoid
smoke and safety hazards.
• Upon first use you may notice a slight odour or
smoke. This is normal and will cause no harm.
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