PROBLEM SOLVING
WARNING: To reduce the risk of personal injury, always unplug the microwave
before performing maintenance or trouble shooting checks.
The microwave oven may cause interference to your radio, TV or similar equipment. If
this happens , you can stop the interference by moving the radio, TV or equipment as far
away from your microwave oven as possible.
Problem
Potential reason
Potential solution
If the microwave
doesn’t work
1. Microwave is not
plugged in
Make sure the plug is fitted securely into the wall
outlet and the outlet is switched on. If it is not,
remove the plug from the outlet, wait 10 seconds
and plug it in again securely.
2. Plug is not working
The wall outlet that the microwave is plugged into
may have become faulty.
Plug the microwave into another known good
outlet and ensure the outlet is turned on. Check if
the microwave now works.
3. The plug has a blown
fuse or the mains circuit
has a blown fuse/ tripped
fuse
Check the plug for a blown circuit fuse or a
tripped main circuit breaker. If these seem to be
working properly, test the outlet with another
appliance.
4. Microwave has
developed a fault
Contact customer services to talk through the
problem to see if any solution for the fault can be
found. If not and the product is within its warranty
period, then the
microwave should be returned to the retailer it
was purchased from for a replacement or refund.
If the microwave
turns on but does
not operate.
1. Door is not closed
Make sure the door is securely closed.
2. The power has not been
set/the timer has not been
set.
Set the microwave power by pressing the ‘Power’
button. Select the time by pressing the
TIME
button, entering the required cooking time and
pressing
START
to confirm
Not heating
Magnetron not working
The component that produces the microwaves is
called a magnetron, if food is not being heated or
is ‘luke’ warm then it is likely this component has
developed a fault. If the microwave is within its
warranty period, please contact customer
services for further advice or take the microwave
back to the retailer it was purchased from for a
refund or replacement.
18