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Problem solving
For Customer Services & Spare Parts please call
0345 209 7461
Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm or visit us at
www.productcareuk.com
Door not
shutting/locking
1. Glass turntable fitted
incorrectly
Check that the glass turntable has been placed correctly on the
turntable and is stopping the door from shutting correctly.
2. Latches have become
deformed
If the microwave is within its warranty period, please contact
customer services for further advice or take the microwave back to
the retailer it was purchased from for a refund or replacement.
Turntable not
rotating
1. Turntable coupling not fitted
or tape not removed
Check that the turntable coupling is fitted correct and the
transportation tape has been removed.
2. Roller ring not fitted or fitted
incorrectly
Check that the roller ring has be placed under the turntable and that
it is position correctly.
3. Glass turntable fitted
incorrectly
Check that the glass turntable has been placed correctly on the
turntable.
4. Turntable has developed a
fault
If the microwave is within its warranty period, please contact
customer services for further advice or take the microwave back to
the retailer it was purchase from for a refund or replacement.
Heat spots
Operated empty or with no
moisture
Microwaves cannot be run empty, microwaves need moisture to
operate correctly.
If microwaves are operated empty or are used to heat up plates (this
not permitted), the microwaves can focus on a single point inside
the microwave. This can cause a heat spot, which can cause the area
to become deformed, warped or start to melt.
If microwaves are operated empty or to heat up foreign objects this
will void the warranty.
Not heating
Magnetron not working
The component that produces the microwaves is called a
magnetron, if food is not being heated or is 'luke' warm then it is
likely this component has developed a fault.
If the microwave is within its warranty period, please contact
customer services for further advice or take the microwave back to
the retailer it was purchased from for a refund or replacement.
