For Customer Services & Spare Parts please call
0345 208 8750
Opening times: Monday - Friday 8am
–
8pm & Saturday 9am
–
1pm
or visit us at
www.productcare.co.uk
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Trouble Shooting:
Problem
Solution
Yellow/orange
flame
The holes in the burner spreader are clogged or the
igniter is clogged
Clean the burner spreader and igniter
Orange flame
This is caused by the presence of dust in the atmosphere,
spilt liquids, etc.
A different type of gas is being used
Check gas supply
Gas smell
Gas leakage
Stop using the appliance, close the gas supply and open a
window or windows for ventilation
Vacate the area and contact customer services