What Does This Guarantee Cover / How Long Does The Guarantee Last
1.1. Rug Doctor guarantees to the original purchaser for a period of 2 years from the
date of purchase (“Guarantee Period”), the machine supplied by Rug Doctor and
every component part thereof (collectively, “Machine”) shall be free from material
defects. However, this guarantee is subject to Clauses 1.2, 1.4 and 2.4 and does not
apply in the circumstances described in Clause 2.1.
1.2. Subject to Clause 2.1, if:
(a) you give notice (in accordance with the “How Do I Get Service Under This
Guarantee” section below) to Rug Doctor during the Guarantee Period
within a reasonable time of discovery that the Machine has a material
defect; and
(b) Rug Doctor is given a reasonable opportunity of examining the Machine;
and
(c) you (if asked to do so by Rug Doctor) return the Machine to Rug Doctor’s
place of business, payment for which will be in accordance with the
“Expenses” section below;
Rug Doctor will repair or replace the Machine without further charge.
1.3. The guarantee at Clause 1.1 shall apply to any replacement Machine (for a period of
2 years from the date of delivery of that replacement) and any repaired Machine
(for the original Guarantee Period) supplied by Rug Doctor.
1.4. This Guarantee is given in addition to, and does not affect, your legal rights in
relation to the Machine that is faulty or not as described. Advice about your legal
rights is available from your local Citizens’ Advice Bureau or Trading Standards
office.
What The Guarantee Does Not Cover
2.1. The guarantee at Clause 1.1 does not apply to any defect in the Machine arising
from:
(a) any further use of the Machine made by you or any third party after giving
notice in accordance with Clause 1.2;
(b) your failure, or that of any third party, to follow Rug Doctor’s oral or written
instructions (including but not limited to the User Guide supplied with the
Machine) as to the storage, use and maintenance of the Machine (as to the
latter, for best operating efficiency and cleaning, use of only Rug Doctor
cleaning products is recommended);
(c) any alteration or repair, or attempted alteration or repair, by you or any
third party of the Machine without the written consent of Rug Doctor;
(d) fair wear and tear, wilful damage, negligence by you or any third party,
accident, improper use and abuse, or abnormal storage or working
conditions; or
(e) use by you or any third party of the Machine in any way or at any time for
rental purposes.
2.2. If Rug Doctor fails to comply with these terms, then it shall be responsible for loss
or damage that you suffer that is a reasonably foreseeable result of its breach of
the terms or its negligence, but Rug Doctor shall not be responsible for any loss or
damage that is not reasonably foreseeable.
2.3. Rug Doctor is only supplying the Machine for domestic and private use. You agree
not to use the Machine for any commercial, business or re-sale purpose, and
Rug Doctor has no liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
GUARANTEE INFORMATION
2.4. Rug Doctor does not exclude or limit in any way its liability for:
(a) death or personal injury caused by its negligence or the negligence of its
employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979
(title and quiet possession);
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of
Goods Act 1979 (description, satisfactory quality, fitness for purpose and
samples); and
(e) defective products under the Consumer Protection Act 1987.
Expenses
If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1 within
thirty (30) days of delivery, Rug Doctor will pay the delivery charges both from and back
to you. However, you will be responsible for paying any delivery charges for Rug Doctor
sending the Machine back to you if the Machine is not considered by Rug Doctor to have
a material defect.
Thereafter, you may be required to send the machine to Rug Doctor should repairs be
required during the Guarantee Period. You will be responsible for paying any delivery
charges for sending the Machine to and from Rug Doctor for repairs occurring under the
guarantee and within the Guarantee Period and after the initial thirty (30) days.
How Do I Get Service Under This Guarantee?
TO OBTAIN GUARANTEE ASSISTANCE, please call the Rug Doctor Consumer Support
Team on: 01903 235558 (9.00 am to 5.00 pm Mon - Fri) or e-mail
[email protected]. Rug Doctor will need the following information
in order to assist you: your name, address and telephone number, product model and
serial number, proof of purchase showing date and place of purchase. Please explain the
nature of the problem. Rug Doctor will review all the facts involved and advise you as
to recommended procedure. We recommend you keep the original carton and packing
materials.
Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate Decoy Road, Worthing, West
Sussex BN14 8ND
E-mail: [email protected] Web Site: www.rugdoctor.co.uk
Unauthorised Use
For the avoidance of doubt, use of the Machine for rental purposes is strictly forbidden
and would result in you being unable to rely on this Guarantee. This Guarantee gives you
specific legal rights. We hope you enjoy your Portable Spot Cleaner cleaning experience.
You can register your Rug Doctor® Deep Carpet Cleaner machine at
www.rugdoctor.co.uk
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01903 235558 rugdoctor.co.uk
rugdoctor.co.uk 01903 235558
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