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Security Gateway Manual XG-7100
Garbled Serial Output
If the serial output apears to be garbled, binary, or random characters check the following items:
• Ensure the terminal program is configured for the correct speed. (See No Serial Output )
• Ensure the terminal program is configured for the proper character encoding, such as UTF-8 or Latin-1 , de-
pending on the operating system. (See GNU Screen )
Serial Output Stops After the BIOS
If serial output is shown for the BIOS but stops afterward, check the following items:
• Ensure the terminal program is configured for the correct speed for the installed operating system. (See No
Serial Output )
• Ensure the installed operating system is configured to activate the serial console.
• Ensure the installed operating system is configured for the proper console (e.g.
ttyS1
in Linux). Consult the
various operating install guides on this site for further information.
• If booting from a USB flash drive, ensure that the drive was written correctly and contains a bootable operating
system image.
2.3 Reinstalling pfSense Software
1. Please open a support ticket to request access to the factory firmware by selecting Firmware Access as the
General Problem and then select Netgate XG-7100 Desktop for the platform. Make sure to include the serial
number in the ticket to expedite access.
Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name
such as:
pfSense-netgate-memstick-XG-7100-2.4.5-RELEASE-amd64.img.gz
Note: The pfSense® factory version is the version that is preinstalled on units purchased from Netgate. The
factory image is optimally tuned for our hardware and contains some features that cannot be found elsewhere,
such as the AWS VPN Wizard.
2. Write the image to a USB memstick. Locating the image and writing it to a USB memstick is covered in detail
under Writing Flash Drives .
3. Connect to the console port of the pfSense device.
4. Insert the memstick into an open USB port and boot the system.
5. After a minute the pfSense loader menu will be displayed with a 3 second timer. Either allow the menu to
timeout or press 1 (the default) to continue.
6. Console options are presented for serial console installation. The default option is vt100 .
Please choose the appropriate terminal type for your system.
Common console types are:
ansi Standard ANSI terminal
vt100 VT100 or compatible terminal
xterm xterm terminal emulator (or compatible)
cons25w cons25w terminal
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