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CHAPTER 6
Troubleshooting and FAQs
PROBLEM
SOLUTION
Where do I send my headset for repair?
Attn: Customer Service
Bosch Communications, Inc.
8601 East Cornhusker Hwy.
Lincoln, NE 68507 U.S.A
Please include a copy of receipt, if available. Along with the
unit, please include your name, billing, and shipping
address, telephone number, and a brief description of the
problem you are experiencing.
Allow 7-10 working days for service, plus transportation
time, once we have received the unit for repair/refurbish.
For questions about repair, please call customer service at:
800-553-5992
My ANR (Automatic Noise Reduction) Headset is
no longer working.
•
Verify the ANR switch is in the on
position.
•
Verify the battery is installed
properly.
•
Verify the battery is charged.
•
Verify the cushions are installed
properly.
•
Verify the headset is on the head
properly.
•
Verify the ear cushions are seated on
the ear properly.
•
If you have verified the previous
bullets, then send the unit in for
repair.
My headset does not work with my MP3 player.
•
Verify the cord for the device is
plugged in firmly.
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