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Customer information
Water quality
The quality of the water is an important factor in the
production of a good and tasty coffee. Too much lime or
various flavourings can significantly reduce the quality
of your coffee. In this case too, we’re glad to make our
expertise available to you. Get in touch with us.
Food suitability
The coffee machine is approved for use with the
following foods:
• Drinking water via fixed water connection
• Pure coffee beans without roasting additives in the
bean container (no added sugar, etc.)
• Decaffeinated, machine-suitable coffee powder for
the decaffeinated chute (no soluble coffee)
For machines with instant module:
• Machine-suitable instant powder
For machines with milk module:
• Milk (2 - 5 °C)
Maintenance and support
With the purchase of a Rex-Royal coffee machine you
have opted for the highest quality. Here are some tips
on how to keep your machine in perfect condition for a
long time and how to keep the quality of the coffee at an
optimum level all the time.
HACCP – hygiene concept and cleaning instructions
For a hygienically clean coffee machine, the instructions
in the cleaning instructions must always be followed.
The cleaning instructions are a separate document
supplied with the coffee machine (see cleaning box). If
required, you can also obtain these instructions from
your supplier or from our website
www.rex-royal.ch .
Thanks to the innovative design, cleaning is quick.
The optimal beverage quality
Observe the general and country-specific hygiene
regulations for coffee, milk and instant products.
• Use only chilled milk at a maximum temperature of
5 °C.
• Only use high quality coffee. Try to adapt the type
of coffee to your requirements in terms of strength,
variety, roasting, etc.
• Store the coffee in a cool, dry place and never leave
the beans open.
• Close the container immediately after filling the
beans. Never fill the bean container before a long
break (e.g. overnight or over the weekend).
• Only use instant powder suitable for automatic
machines.
• Rinse the machine after a long break.
Service
A professional machine needs professional service. We
recommend that you have the machine serviced once
a year by our well-trained service technicians. Regular
maintenance extends the life of the coffee machine.
In addition, our service professional will check your
machine for optimum quality and functionality every
time. The best care for your Rex-Royal coffee machine
can be guaranteed by a service contract
.
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